The Abbey  

From the first phone call to checking out the staff were warm and friendly, with an excellent service oriantated attitude. The room was a good size with lots of storage space.

The bed was rather uncomfortable. Not very supportive and I could feel the matress springs when I layed down.

Good location,nice rooms,large bathroom,nicely decorated,helpful staff,nice lounges/bar area.Staff very friendly.A good selection of food for breakfasts.Tea/coffee facilities in the room,plus iron & ironing board.

No spa/swimming pool.Could not get internet access in the room or in any of the communal areas,had to go elsewhere(Wetherspoons)to use the internet to pick up emails etc,hence your hotel lost out on drinks/snacks.Also,confusion over the menu, which the reception staff couldnt answer immediately,meant eating elsewhere.Menu in room was very limited and we didnt find out til our 2nd evening that it was only a bar menu & not the main restaurant menu.No ramp up to main reception area meant carrying luggage up a flight of steps.

Very relaxing atmosphere. Comfortable lounge areas

The bed in room 328 was very uncomfortable. Our friends in another room said their bed was fine.

The Abbey itself is a grandiose landmark, very conveniently located at the entrance of Malvern village and it offers stunning views of the Priory and valley.

The Abbey does not live up to one's expectations simply because it does not fulfill the promises it holds when looking at it from the outside. Behind the beautiful façade one finds: multi-patterned fitted carpets, orange (!) light fittings in a huge dining room that offers the 'romantic atmosphere' of an office restaurant (I.E. none), gloomy wallpapers, tasteless 'modern' furniture rather than antiques, a predominantly faded green/mustard 70ies/80es colour scheme. Due to previous, obviously ill-inspired renovations, the Abbey has lost its 'authenticity' and in my humble opinion, this grand old Lady deserves much better!

The reception area and and public rooms were nicely decorated and spotlessly clean. The staff were polite and helpful and our bedroom was above average in size and comfort for the price paid. It was a perfect location for walking the Malvern hills or visiting the theatre.

The tea/coffee served at breakfast was served from flasks and therefore not very good quality although a fresh pot of tea was provided when asked for.. Toast had to be prepared by yourself using toaster provided otherwise the breakfast was good.

Comfortable Hotel which was very clean and reasonably well appointed. Staff were friendly and efficient and the Hotel was well located for our requirements

The breakfast was let down by using apparently cheap ingredients which were tasteless particularly the mushrooms and eggs. We do not eat meat so couldn't comment on the quality of this. There were also instances of penny pinching in the room e.g. only one bedside light for a double bed and no clock in the room

Our room was fabulous, spacious and comfortable with views overlooking the Malvern hills. The service was efficient and although we didn't have much contact with the staff during our short stay, where we did they were polite and attentive. The location of the hotel is excellent for our purposes, both for visiting the town and walking the hills.

It is a large hotel and obviously a good venue for events - there was a wedding taking place while we were there - and as such it becomes impersonal. I wouldn't be able to recommend The Abbey as a cosy, friendly and welcoming hotel although it suited us very well. We had a light meal from the bar menu and thought it was expensive and rather poor quality.

All the staff were attentive and helpfull.Dinner on the Friday night in the hotel was excellent and the restaurant manager was particularly pleasant as was the waitress Zuzanne.The location of the hotel for the hills and the town is perfect and allthough there was a wedding and new years eve party we were not disturbed in the slightest.We previously visited the hotel about 20 years ago and it is as good now as it was then!!! Congratulations to all that are involved in the managment and continued high standards which it is rare to see these days and will ensure that you continue to be around I am sure for many years to come.Thankyou.

The bed in our room could have been less firm,but I have to accept that you can not hope to suit all the people all the time so as that is my only negative comment please do not feel bad about it!!!!

Very good value for money at the rate we paid

Location, location, location

It was being internally painted...no fore-warning!

Lovely location and a lovely looking hotel overlooking the abbey

Have stayed several times over the years as my late mother and my brother live in Malvern,convenient location for a family party on the date I stayed.