The Abbey  

Location

Beautiful location with amazing views. The staff were very polite and nothing was too much trouble. Very quiet and homely.Fabulous buffet breakfast could not fault anything.

Ideal location for exploring the historic town of Malvern, and nearby Tewkesbury. Also, an ideal base for those wishing to walk in the beautiful countryside and hills surrounding this spa town.

Although staff did their best to attend to this problem, it was almost impossible to run a hot bath in room 210. The temperature never rose above tepid.

Good location at a good price. Room was large & breakfast was excellent

Everything......from start to finish,,,,,so friendly,,couldnt be more helpful especially when we had to stop another night due to having a rta...thankyou abbey hotel

The Abbey is a relaxed and informal hotel. The staff were excellent, very attentive. We felt the hotel offered value for money and the bar meals we had in the evening were tasty and imaginative. The beds are very comfortable and the bathroom had been recently up-dated. A very enjoyable stay, great location for exploring the beautiful Worcestershire countryside. Barbara and Peter

The Abbey was a perfect location for Walking the Malvern Hills. The Hotel was loveley, the only complaint was the breakfast. For a Hotel like this you would expect more. The choice was excellent but the cooked breakfast was dry, they had it under lights which you had to serve yourself even the toast! The fried egg was rubbery, the bacon and black pudding was overcooked, the tea and coffee was served in thermos flasks by a waitress. We suggest at the standard the hotel is providing that that ask want you want for breakfast and bring it fresh to your table. My husband was really looking forward to his breakfast, ready to walk up the hills, but this was a disapointment.

The breakfast, they really need to look at serving!

Lovely location with super views from our superior bedroom. Comfortable lounge areas and good value resturant

A very clean and comfortable room. Excellent full English breaakfast. Friendly and efficient staff.

I have stayed at the Abbey a number of times and it is always my first choice for staying in the area. The rooms are large and comfortable and the staff are extremely friendly and helpful. The Abbey is ideally located for the town centre as it is literally just round the corner, yet remains free of any external noise.On this occasion we stayed on a B and B basis, the breakfast is buffet style with everything you could possibly want from full english to continental !

Old fashioned charm in a historic building next to the Priory Church and Theatre

Its central location was good. Most of the staff were good however some of the breakfast staff were rather inantentive. Lovely town.

The standard of breakfast was poor, tinned or frozen fruit and constantly having to ask for the cooked food to be topped up. The cooked food was not of a particularly good standard, maybe I just hate buffets! Most of the staff were good however some of the breakfast staff were inatentive. It is a bit of a trek from the car park to the front of the hotel. It would have been helpful post check in if access could be available from the car park to the hotel, obviously via a secure entrance. The chairs in iur room were not as described, they were not comfortable. Water pressure in the showere very variable

Despite reading a couple of bad reviews, I still booked the Abbey, and am glad I did. I booked on line, but later phoned to confirm details and was dealt with in a most curteous and helpful manner. On arrival, two hours early, we were warmly greated, and our room available immediately.The room itself had the promised views, was large, comfortable, well appointed and spotlessly clean. The public areas were again beautifully appointed, with lounges and dining room overlooking the Abbey itself, with views over to the Malvern Hills. I did not pre book dinner before arrival, thinking that we would eat in the town, but after looking around and comparing the value of the meals we decided to dine at the Hotel, and again were not dissappointed - the food and service were first class. After dinner we went to the theatre, within easy walking distance, returned for a good nights sleep, and rose to a fullsome and enjoyable full english breakfast, were again the food and service were excellant. My only regret was that we were only able to stay for the one night!

I would like to say that there was something we didn't like, but the closest I can get is that it was quite a hike from the (generous) car park to reception, which would have been more difficult had we been carrying heavier baggage.