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Newest reviews for The Ampersand Hotel

  • Anonymous
      United Kingdom
    August 29, 2014

    Great location, Quiet, clean,great room service.

    Had to hunt for the mini bar/refrigerator in the standard room. Small closet, but everything you needed was there.

    8.8

  • Helen
      United Kingdom
    August 26, 2014

    Very polite, helpful, accommodating staff. Well decorated rooms, luxurious bed linen, lovely bathroom. Complimentary mini-bar, which was well stocked with soft drinks and fresh milk. Decent wi-fi

    10

  • Oya
      Turkey
    August 25, 2014

    Decoration, location

    Price

    7.5

  • Brodie
      Australia
    August 23, 2014

    The beautiful decor The helpful staff and concierge Stunning breakfast buffet with quality food and great coffee The location - super close to South Kensington tube station The tea lounge

    What's not too like!

    9.6

  • Elizabeth
      Australia
    August 19, 2014

    -Location was excellent, close to shops and the tube station. -Surrounded by beautiful buildings. -Walking distance to museums and excellent shops. -Lovely friendly helpful staff -Fantastic sized room and bathroom. -Free secure Wi-Fi with easy access -Very clean and freshly decorated -Delicious breakfasts and good value by London standards. -Turn right outside the hotel and there are loads of restaurants down the streets that run off this road. I think I counted seven in a small area. I will definitely recommend to friends and family and can't wait to return on my next trip.

    9.6

  • Fatmah
      Saudi Arabia
    August 11, 2014

    Only the the food in the restruant

    9.2

  • Hen
      Israel
    August 7, 2014

    the hotel is beautiful and very close to the metro station. also the showers are very clean and nice with heated floor. there was a very good restaurant for breakfast/ lunch by the metro station close to the hotel.we had an amazing time in london!

    10

  • Gretchen
      United States of America
    August 6, 2014

    The style of the hotel is wonderful; modern, clean, very appealing. The staff was superb, very helpful and friendly. The amenities in the room were excellent; loved the free beverages in the fridge and coffee and tea. Bathroom very functional with shelf space instead of a counter. Lovely shower, and great bath products. Bed was very comfortable. No noise whatsoever at night, a huge plus! Lots of restaurants and pubs in the neighborhood, and very close to the SoKen Underground station.

    The room was smaller than I would have liked - if someone were sitting at the desk, you couldn't get around from one side of the bed to the other. Not a deal breaker for me, but you'd expect a few more inches for the price! It's not an inexpensive hotel to say the least, but of course, London isn't a cheap destination. For a special occasion, staying at the Ampersand was worth it.

    9.2

  • Megan
      Australia
    August 3, 2014

    The hotel was beautiful, the location was perfect and the staff were so friendly and helpful. We didn't want to leave!

    The double bed was a bit small for us but we are both very tall.

    10

  • Julie
      United States of America
    August 1, 2014

    The hotel's name The Ampersand caught my eye on Booking.com. The photos looked promising and it was a good value (on special that day). Then the hotel rocked from the location to the service to all of the amenities. Didi who helped us in the tea room and at breakfast went above and beyond. The check in was smooth and the IT guy came when we couldn't figure out the wifi (not difficult afterall). The sleep was super comfortable. Everything just as you would like. And the decor is beautiful. After a month on the road it was a delightful surprise to save the best for last.

    We stumbled on the wifi at first because when we turned on the television it didn't start at the welcome "page". Small, small problem that was overcome with immediate help.

    10

  • Marc
      United States of America
    August 1, 2014

    Staff is very welcoming and attentive. Loved the design of the entire hotel, including the rooms. The restaurant downstairs has a great breakfast buffet and menu. Afternoon tea was lovely with wonderful food. The location is great, near an underground station and within walking distance to some great sights in Kensington.

    Price is pretty hefty, but I guess you get what you pay for.

    9.2

  • Marianne
      Australia
    July 30, 2014

    Staff went out of their way to be helpful especially Indira. Location was superb with taxi rank out front and Tube across the road.

    Our superior room was very small and the bathroom so small that 2 people could not get in at the same time. We upgraded to abigger room but it was expensive and we expected more for a superior room

    8.3

  • Alan
      United Kingdom
    July 29, 2014

    Excellent location. Two minutes from tube. Staff very friendly & welcoming. Room small but beautifully decorated as was the rest of the hotel. Will recommend and stay again. Emails from the hotel prior to arrival, nice touch. Fantastic hotel!

    Not applicable

    10

  • Bernard
      United Kingdom
    July 29, 2014

    Nice and simple restaurant meant no need to leave the hotel

    First room offered was rather small but second one excellent

    9.2

  • Anonymous
      United Kingdom
    July 27, 2014

    Staff were really welcoming. Facilities were great. Loved the decor - and the cakes!!

    Slightly disappointed didn't get the twin beds requested when booking online (trip away with my daughter) - but room so lovely made up for it.

    9.6

  • Eileen
      United States of America
    July 27, 2014

    This is everything that a hotel should be. Absolutely wonderful staff, comfortable rooms, working wi-fi, safe area, pretty decor, great location, and very close access to the tube!! All around super stay!! My 11 year old daughter found the fridge to be a very nice touch. We wish all hotels could learn from the Ampersand Hotel! They have the art of service down to a science.

    Only negative thing was having to pay for one night's stay when we were delayed due to flight in the U.S. and not able to arrive to stay for the first night. Wish that the hotel had been able to waive the late cancellation policy in light of the circumstances. Due to popularity of the hotel and the likely ability to have rented the room to someone else for one night and that we gave immediate notice of the delay via email from the U.S., that one night's charge was disappointing.

    10

  • Robin
      United States of America
    July 27, 2014

    Staff was very attentive and service oriented. Hotel decor is beautiful. Beds and furnishings are very comfortable. Location is on a quiet street yet is close to public transportation.

    Rooms are small but that was expected. It was exactly what we wanted but some travelers may feel they need more space.

    9.2

  • Anonymous
      United Kingdom
    July 26, 2014

    Very friendly but totally professional hotel and a great location to reach anywhere.

    nothing

    9.6

  • Anonymous
      Hong Kong
    July 24, 2014

    As a shopaholic, the Ampersand's contemporary London design is just great for the style conscious crowd. Just 1 minute from the South Kensington tube station is super convinience when you have to carry tons of shopping bags. All staffs I met were friendly, smiley and helpful. I m not interested in spa and pools as my trip is mainly for shopping, so I have not much comment on such facilities. I didn't have breakfast at the hotel, but I discovered the Muriel's Kitchen, which serves and it's just opposite to the hotel, and when you have more time must visit the world famous V&A fashion museum just a block away.

    No complimentary bottled water

    8.8

  • Steven
      Italy
    July 22, 2014

    Staff, Room, Upgrade to deluxe studio, lovely room, fantastic bathroom, very nice bar

    The food in the restaurant downstairs (dinner). Confused and confusing "sharing" menu with long waits between certain dishes. then the food was just quite good.

    9.6

  • Leo
      United Kingdom
    July 22, 2014

    Very friendly staff. Lovely rooms. Wonderful bed. Good bathroom. Very good location. Fab cooked breakfast

    Would have been nice to have had shower and bath.

    9.5

  • Paul
      United Kingdom
    July 22, 2014

    Beautifully chic, boutique hotel, ideally located in South Kensington

    The air conditioning wasn't particularly effective. The stifling London summer saw a balmy 28 degrees outside; even setting the aircon to 14 and closing the curtains in the room left the room still feeling warm. Perhaps the summer sun was just too much for it.

    9.2

  • Anonymous
      Singapore
    July 18, 2014

    Everything. Ambiance and decor are fantastic. Staff and service are excellent. A very uplifting place to stay

    9.6

  • Vy
      Australia
    July 17, 2014

    Cleanliness, great service, perfect location.

    10

  • Anonymous
      United Kingdom
    July 16, 2014

    Very friendly and helpful staff Great afternoon tea

    9.2

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