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Newest reviews for Best Western Angel & Royal Hotel

  • Isabelle
      United Kingdom
    15 September 2014

    Excellent location in the city centre with parking facility Historical building with loads of character Style of the bedroom Nice bristro downstairs with fantastic food Quiet and relaxing environment Friendly staff

    8.8

  • Anonymous
      United Kingdom
    14 September 2014

    The night staff have top customer service! Mark looked after us very well.

    10

  • David
      United Kingdom
    10 September 2014

    Comfortable bed and clean and tidy room Very good breakfast

    7.5

  • Anonymous
      United Kingdom
    5 September 2014

    Really comfy bed and spacious room. Staff incredibly helpful and friendly. Would definitely recommend this hotel with a lot of character.

    10

  • Kristine
      United Kingdom
    4 September 2014

    Fast room service Very clean room and bathroom Excellent room service staff - but breakfast table staff could do with a little improvement Generous room service meals Much improvement in the general facilities offered (over last management, that is) Historic background of the hotel The alleged 'Ghost(s)'! (Great drawcard)

    One small piece of soap to last two people two days and evenings Less breakfast service than is expected WiFi didn't work on last day at hotel

    8.8

  • Mark
      United Kingdom
    21 August 2014

    Everything

    Nothing

    10

  • Paul
      United Kingdom
    21 August 2014

    The location and the history of the building.

    most things unfortunately. the room was a massive disappointment, it was furnished very cheaply and not in keeping with the building at all. The bed and bedding were very cheap and uncomfortable. The bed had no valance on it showing a very cheap bed underneath. it was the worst bed I have ever slept in. We did try to change rooms but the alternatives were no better. The breakfast in the morning was also a massive disappointment too. After waiting for a waitress to clear our table before we could eat (she was busy clearing tables were there were no customers) my husbands coffee came only warm so he drank it black, I had to wait for milk for my tea. We ordered our breakfast and yet three customers who came in after us got their food before us. My breakfast was on a cold plate and my sausage was burnt and my husbands was cold too with a few items missing of it that were ordered. The staff made us both feel they were doing us a favour and we just couldn't wait to leave.

    4.2

  • Carolyn
      United Kingdom
    20 August 2014

    Staff very friendly and helpful, beautiful building with fab history, lovely room, yummy breakfast!

    9.2

  • Anonymous
      United Kingdom
    3 August 2014

    Good parking arrangement, friendly staff, comfortable room

    Extractor fan from Kitchen noisy, left on at night, disturbed sleep ona hot summer's nights.

    6.7

  • Duncan
      United Kingdom
    3 August 2014

    Staff friendly and very helpful. Quiet room and liked being able to sit outdoors

    We ate from the restaurant menu, in the bar area. We waited over an hour and the food was appalling . It's the first time in 40 years of travelling we have ever returned food without paying. Other clients we met had a similar experience. Having said that I would use the hotel again for accommodation. We found an excellent Indian take away down the high street.

    7.9

  • John
      United Kingdom
    29 July 2014

    Leaving

    The room The bed How it was above 28C until 0500

    3.3

  • Anonymous
      United Kingdom
    26 July 2014

    Staff very friendly and helpful. It was a very hot day and reception provided 2 fans in my room. Kitchen was closed when I arrived but arrangements were made to provide me with a steak. The car park was very convenient and I was able to leave my car there all day after checking out until I had completed my business in Grantham.

    No desk for working at in my room

    8.3

  • Henrike
      United Kingdom
    22 July 2014

    This is a real hotel, with staff who make it their job to make their guests comfortable. We were so impressed when it was suggested they serve us breakfast in the lobby so we could keep our dog with us. We didn't even have to ask - they saw our problem and acted promptly and with the greatest cheerfulness. The fact that the hotel is brim-ful with history just adds to the feeling of well-being.

    We were glad to see that they had a wedding plus a birthday party in the hotel - of course we want them to do well. Just a bit sad that it did not leave a bar free for hotel guests to have a night-cap.

    8.8

  • Milan
      Czech Republic
    21 July 2014

    Maggie Thatcher mug You can buy to support her Statue

    Lock in historical building was not easy to open, might be problem for older traveller

    8.8

  • Martin
      United Kingdom
    21 July 2014

    All staff were excellent, friendly and very helpful. I cant fault this hotel.

    Nothing

    7.9

  • Brian
      Australia
    20 July 2014

    This hotel is historically fascinating and the main dining room is spectacular. The hotel is in an excellent location, with good parking and free wi-fi. Our bedroom was large and well fitted.

    No air conditioning, which was unfortunate as the night we stayed was one of the hottest nights of the year! We also had problems with a toilet seat which came adrift and couldn't be fixed during our stay.

    7.9

  • Anthony
      United Kingdom
    15 July 2014

    The atmosphere of the place,

    Nothing of note

    9.6

  • Yamen
      United Arab Emirates
    12 July 2014

    Good location .. clean .. reasonable room size .. breakfast is fine.

    No lift .. weird rooms arrangement .. lots of stairs especially if the room is on top floor.

    6.7

  • Anonymous
      United Kingdom
    11 July 2014

    Great location. Easy to park. Put World Cup on lounge tv for us (late match).

    Room was warm at night. Had fan but to noisy to leave on and sleep. Confusion over rates. Advertised World Cup in bar but shutting ehen arrived (see Likes).

    7.9

  • Austin
      United Kingdom
    8 July 2014

    The breakfast staff were onthe ball and very pleasant

    52 steps to a room in the attic that should never be considered as a double.If we returned late in the evening it was a bad situation from the car park to the hotel entrance.Finally we had to leave a day early,and your receptionist said she would credit us with £82 and she would email confirmation during that afternoon,we are still waiting.

    3.3

  • Lisa
      United Kingdom
    8 July 2014

    The staff were very friendly and helpful

    9.6

  • Dawn
      United Kingdom
    6 July 2014

    Our stay was excellent all the staff were very helpful and the poached egg amazing.

    9.6

  • Anonymous
      United Kingdom
    5 July 2014

    It was a nice building and excellent setting. The finer details let it down.

    Bathroom was not looked after, the blind wouldn't lift at all so was quite dark, and there were two spiders living in the bathroom. Also, although the weather was not overly warm, the bedroom was roasting hot at night, even with the window open.

    6.3

  • Gary
      United Kingdom
    3 July 2014

    Lovely old hotel, staff were great

    Bed very squeaky and a quilt rather than a bedspread would have been nice

    7.5

  • Andrew
      United Kingdom
    3 July 2014

    Friendly, helpful staff. Charming character full historic building. Great central location in easy walking distance of all local amenities. Free secure parking.

    9.6

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