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The Best Western Imperial Hotel
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6.6
Top
Based on
91
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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John
Mature couple
SWANAGE,
United Kingdom
June 26, 2009
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Friendly manager, comfortable room; location right for Jacobite rail trip. No lift, access to room very difficult for aging guests. Restaurant staff offhand and not well trained. Car park inadequate. |
5.5 |
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Stephanie
Mature couple
preston,
United Kingdom
June 16, 2009
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The comfort, general decor & cleanliness of the bedroom, bathroom & communal areas were excellent. The food at Breakfast was good. I am afraid we were dissapointed with the lack of basic service from staff. The service of the Bar, Restaurant & Reception staff was severly lacking. When we asked for a drink at 2250hrs we were told (by the duty manager) the bar closed at 2300. If we wanted a drink after that time we would have to go into town. |
5.5 |
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Anonymous
Solo traveller
United Kingdom
June 7, 2009
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The service and the view, the luxury bathroom and the friendliness Should not serve unripe melon in the restaurant and ensure the fish is cooked before serving |
9.5 |
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Eleanor
Mature couple
Kirkcaldy,
United Kingdom
June 5, 2009
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This reviewer provided a score but did not have any comments |
7.5 |
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Clive
With friends
Alcester,
United Kingdom
June 3, 2009
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This reviewer provided a score but did not have any comments |
6 |
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Kevin
Young couple
Canning Vale,
Australia
May 31, 2009
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The hotel is in a great location in the town centre and close to all amenities. Service of staff at breakfast was mixed. The bathroom door din't lock/close properly. |
5.5 |
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Anonymous
Solo traveller
United Kingdom
May 29, 2009
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Staff were friendly and courteous. Room was comfortable and clean. Food was of a reasonable standard. Facilities lacking for price paid. Poor location within town near bypass and poor outlook. |
6 |
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David
Mature couple
Helensburgh,
United Kingdom
May 26, 2009
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Good for walking Didn`t like the wakeup call at 6.30 in the morning when it was not booked, got no appoligies from the staff when mentioned. The bath was dirty around the edge. Food could be alot better. |
5.5 |
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Ronald
Family with older children
dowagiac, michigan,
United States of America
May 22, 2009
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Great hotrl with very friendly and helpful staff. |
10 |
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David
Mature couple
Stonehaven,
United Kingdom
May 21, 2009
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This reviewer provided a score but did not have any comments |
8 |
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Anonymous
With friends
United Kingdom
May 18, 2009
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location of hotel |
7.5 |
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Mary
Mature couple
DELABOLE,
United Kingdom
May 11, 2009
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Room 2 was superb. Just been renovated and marvellous jacuzzi bath. From the bed you could look at Loch Linnhe and the hills around. Hotel looked in very good condition and stair carpet was being laid whilst we were there. Hotel staff friendly and helpful. Would go there again |
10 |
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Peter
Mature couple
Vale,,
Guernsey
April 23, 2009
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The position is good and the new manager is a lively character who hopefully will be successful in uplifting the hotel. The shower was awful. |
4.5 |
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Lorraine
Mature couple
bonnybridge,
United Kingdom
April 23, 2009
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beautiful hotel,great location,very freindly,helpful staff |
10 |
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Moyra
Mature couple
airdrie,
United Kingdom
April 22, 2009
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the view from hotel room, comfort of lounge, friendly staff cleanliness of room and hotel in general |
8.5 |
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Alex
Family with young children
Dunfermline,
United Kingdom
April 14, 2009
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The staff were amazing and very friendly and could not do enough to help. The Manager had the support from his team and the respect. Very well run!! |
10 |
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Peter
Mature couple
Sutton Coldfield,
United Kingdom
April 3, 2009
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The staff were very helpful on arrival when I had to sort out a "compromised" credit card problem prior to checking in. The place was very 'tired' and well below the standard of the other Best Western hotels we stayed in during our Scotland trip. |
4.5 |
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Elizabeth
With friends
Glasgow,
United Kingdom
April 3, 2009
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The staff were lovely and the dinig room and bar were very welcoming The painters were working beside our room and the floor was messy with the door wide open after they had retired for the evening.This should have been cleaned up and the door closed over. |
8 |
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Agnes
Group
Glasgow,
United Kingdom
April 1, 2009
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the welcoming we recieved from George the manager on arrival, and the friendliness of the staff. |
10 |
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Anonymous
Solo traveller
United Kingdom
March 30, 2009
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This reviewer provided a score but did not have any comments |
10 |
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James
Family with older children
Glasgow,
United Kingdom
March 17, 2009
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The hotel met our needs in that we were only staying for one night it was clean and comfortable staff were friendly and efficent they also introduced us to family members we had never met from america as we were all gathering in fortwilliam for a family members 90th birthday celebrations which i thought was very good of them they obviously took the time to find out who we were and reason for being... |
7.5 |
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Anonymous
Solo traveller
United Kingdom
March 16, 2009
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The staff tried their best to help especially with internet access Service for food was haphazard both at dinner and breakfast. There were renovations going on in the hotel, so my room was very noisy until about 10.30 at night with drilling and this started at about 7.30 in the morning again. |
6 |
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Iain
Mature couple
BELLSHILL,
United Kingdom
March 11, 2009
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friendly staff, well looked after without being pushy and the room was excellent value for money |
9.5 |
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Anonymous
With friends
United Kingdom
February 25, 2009
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This reviewer provided a score but did not have any comments |
10 |
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Hazel
Mature couple
east kilbride,
United Kingdom
February 24, 2009
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This reviewer provided a score but did not have any comments |
2.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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