The Big Sleep Hotel

Secure car park, fast,friendly & efficient check-in, convenient 24hour bar near reception so service always available.

lack of air conditioning in bedroom, however we did stay during a heatwave.

This reviewer provided a score but did not have any comments

This reviewer provided a score but did not have any comments

The welcome on arrival is always important and this was nicely done - the same chap later served us drinks in the bar and was friendly and informative. Next morning he was helping with breakfast and was polite. You don't always expect these jobs to be done by the same person, and I found it refreshing that he was a) doing these jobs and b) doing them all so well!! I liked the contemporary design - almost like sleeping in Ikea! And I thought the concept was successful - innovative and yet so simple. It works well done!

I thought the hotel was very clean, although pretty basic, ideally situated for our weekend in Cheltenham. Bit noisy at night though.

Getting out by 10.30 am Sunday morning, and being charged extra for changing our booking from twin to double.

The fact that there is not traditional breakfast.

This reviewer provided a score but did not have any comments

I liked the sleek, modern look of the furnishings, the easy breakfast arrangements, comnfortable beds and the free access to Fitness First

some of the loud guests - large party of guys shouting at breakfast!

The ensuite room was big and very clean, I liked the buffet breakfast as well as its locations.

very noisy at the weekend.

Very very very clean, and nice design of rooms.

Not enough room in the breakfast room.

Staff very helpful. Carried our bag up three floors as lift was out of order.

Lift was out of order. Very noisy outside all night, room hot and windows needed to be open. Parking difficult. Breakfast was a free for all, eggs ran out.

The friendly, helpful staff, the decor/design, the big comfortable room and bed.

We only had one tea cup!