Brentwood Inn by Good Night Inns  

The location of the hotel was realy good and the staff very friendly, and the hotel was very nice..

Nothing really..

The bar and restaurant area was nice and clean on my visit and the food wasn't bad either.

The state of the separate accommodation block was very ordinary. There were a number of tiles about to fall off in the bath/shower area of my room and the overall feel was one of being very outdated, basic and unloved. Disappointing.

Member of Staff - Becky (very helpful, caring and friendly)

Breakfast - Chef was late and only continental b/f available. Buffet table - milk cartons on the buffet table. Not enough cups, fruit juices, bread, butter, no teaspoons (we had to request all these items). There was no yoghurts available. Receptionist handled bread (did she wash her hands - I think not!) Fruit salad in a plastic tub (no serving spoon), cleaning product and blue cloth lying on side of buffet table. I, personally, cleaned up spilt milk and crumbs from the buffet table before we selected items. Dirty crockery on the buffet table - The spars on the chairs in the dining room were thick with dust. Needless to say, we did not stay for breakfast on our second morning. We reported our concerns to Becky and she asked the Manager to talk to us. He was polite but we felt that he did not wish to receive this complaint - he said that he would speak to his Receptionist responsible. He was, in our opinion very rude to Becky in our presence - we were embarrassed on her behalf. On checking out the Receptionist was polite but it was obvious that she had been made aware of our complaint - no pleasantries whatsoever. We were happy with the Hotel and Restaurant and it is such a pty that Breakfast marred our stay. We were told that not many guests stay for breakfast - not surprising! NB The Chef being late and having to take a Continental Breakfast was not a major problem but the service was atrocious.

Friendly staff and welcoming. Close to friends we were visiting

Good location, one member of bar staff was very friendly, others not so. Only 'good' thing was price.

The room was very shabby, and bathroom had mould and rust. Overall cleanliness poor. Hotel staff were unwelcoming apart from one bar staff member who was lovely. Noise level during night was too loud, u could hear next door doing the toilet! Had var meal, ribs were cold, sent the half eaten ribs back and the same ribs came back reheated.

All ok this time round. A lot less noise....

Spacious room, clean

Clean cheap n cheerful Good pub at the side which does food

Entrance is beginnibg to look a bit shabby niw. Butino great detriment

Clean and tidy good pub-style menus at fair prices. Rooms quite spacious. Good onsite parking

The pub side is based around food and shuts early with no guest bar facility. We left a concert at 10-45 arriving back at the hotel at 11-05 and were refused service on a Friday evening

I booked this hotel for my travels to sheffield tho I didn't stay in the hotel building.. But the apartments that are ajoining to it. Comfy bed tho the door banging is a little too much, nothing can be done about that as they are fire doors. Other people staying should be more considerate. The bar grill is excellent for money. Tho I did wait a bit too long for my scampie and chips ((40 mins)) breakfast was a bit here and there. The lady in the 6 inch heals couldn't keep up with the demand of gettin clean cups, butter and cleaning of the tables. Hence hight heels.

Breakfast was ok but to get glasses, cups, butter, clean tables took too long as the person doing this was in 6 inch heels. She also looked as if she was going to a night club in the short electric blue dressm

Not overly impressed. Room was tired with a tv so small it was ridiculous. Staff were friendly but when we tried to go down for breakfast the tables were either full or still had the remnants of the previous diner on it. The receptionist was on the phone but did not even look over to the front desk so we did not even get an acknowledgement which would have placated us. We gave up after 10 minutes. The bar was a Flaming Grill attached to the side of the hotel. Given that this is a pub in it's own right I was surprised that they had run out of four of their five draught lagers after messing up the order. Not a great impression.

Location, Breakfast, Price

No soap in the bathroom Floor appeared dirty, but it may have only been the nature of the non slip tiles as it was a disabled room. Emergency pull cord broken, left on floor in bathroom, not a problem for me but it showed a lack of house keeping. No plug in sink.

Comfortable room, good location and good restaurant.

breakfast not up to scratch.

Decent night out

Rooms are immaculate. Fabulous VFM

The fire door in the corridor slammed just needed a new hinge citting

very friendly staff, great value rooms

Staff were fab.

Nothing

nice staff - good pub attached

a little old decor...but for the cost

The rooms were specious and private. We were not disturbed during our stay so we were able to relax

It was cold sometimes even with the heating on, there was mould

The room itself was really nice, the beds were very comfortable

The bathroom was too dirty, there was quite a lot of damp and rusy

The food at the grill was good and well priced. The shower was excellent

The room was dirty, with sains all over the walls and desperately needed decorating, the shower rail was very rusty and the ceiling was covered in mould.It appeared that the room had not been cleaned with dust over the headboard and dusty lampshades, the curtains were only held up with 3 hooks and looked shabby. There was dried blood on 1 of the outer doors(we stayed in the annex).There was no real ale in the pub over the 2 days we stopped there.

very loud in night in our block toilet broke and runin allnight line down middle of bed as there where two together

Everything was good. Good value for money.

Was waiting a long time to check in as we had to wait for the bar staff to come through. Was pressing the buzzer for a good 20 minutes

Good price and near to town. Very nice food in the bar area.

We got to the hotel and they said they didn't have our booking. The guy sorted us out but they were not king size rooms like it said on our booking and the rooms looked a bit tired. We complained and got different rooms and a bottle of wine for our inconvienience.

Great value for money for a family trip

We took into consideration the age of the building, but it is looking a little 'shabby' in places: paint flaking off on ceilings, windows need a good scrub and dust webs should be removed. These are small items that would make a big difference if given the attention. Otherwise great and we will be back.