The Brook Green Hotel  

Friendly staff, pleasant old world ambience

Road rather noisy

The location was great (close to the Tube and shops, and the traffic noise was minimal); the room was attractive, light and comfortable; the bar downstairs was stylish and cosy. The staff were friendly. I chose the hotel based on the website description and it met / exceeded expectations. Based on other places we stayed this was excellent value for money. I would definitely stay there again.

Friendliness of staff

This is a very hospitable establishment, for a London hotel. The staff are very friendly, and there is a warm homely atmosphere here, unlike the larger hotels. A large fire was glowing in the hearth of the 1860's bar area, the fascia of which is still the original. The lighting in the bar area consists of low hanging lights, and glowing candles, really very subdued and intimate. The food is excellent, although the menu is a little limited.Very good and plentiful breakfasts, which can set you up for the day. Overall excellent value for money.

The stairway to the bedrooms was a little tired looking and could do with a bit of decoration. Also, as it is on a traffic junction,and close proximity to the local hospital, it can be noisy with sirens going any time of the day or night.

Excellent staff. Very good breakfast. Evening meal good although menu a little limited

Rooms a little tired

Staff friendly lovely pub though expensive food gorgeous nice suuroundings

Too early checkout woke by cleaner banging at 7 am !! expensive drinks food room dusty on main road noisy

Convenient location, Very friendly staff, lovely atmosphere definately recommend to others.

Great hotel! The staff was friendly and helpful and the pub/restaurant downstairs was excellent -- good food, really cozy, and the included breakfast was surprisingly generous. Room was a really good size for a European hotel. Location was close to shopping, restaurants, and a short walk to the Underground. Free wi-fi.

Bed was not terribly comfortable.

Very friendly, helpful, personal efficient staff and welcome. Fantastic breakfast. The sort of value for money you would expect outside London. Small individual hotel that was a unexpected pleasure compared to the chain hotels I've mostly stayed at in London. Area much nicer than I was expecting. 15-20 min walk to Olympia. Small club downstairs that had what looked like a great comedy night on the night we were there (we missed it). Had a room at the front overlooking the park and road but noise wasn't a problem. Thanks for a great stay.

Great location, reasonable rate, comfortable rooms,

No one explained the after hours policy for getting back in the hotel. Cold shower in the morning due to twisted shower head hose, which was a known fault. Get it fixed!!

Cozy little pub, didn't feel like London

Heating was unfortunately not working, staff should have been up front about this, but took a dishonest approach and said there was no problem. Had to finally make a complaint to get a heater (which they said had they had none of the first few times I asked). They could have handle this better.

The Brook Green was easy to find and minutes to hmv Apollo. The pub's atmosphere and design was nice and so was the garden. The room was as expected from the image on website. Excellent shower water pressure however no control on height adjustment and a body clinging shower curtain. Nice size towels and a good mini selection of hygiene products. Good selection of breakfast and wished that checkout time was at 12(noon) instead of 10:30. We had a lovely time thank you!

When I walked in - after the short walk from the tube - the staff were singing which in my book, travelling on my own for business, was so much more welcoming than a soulless 'Budget Inn' type option. The pub itself is lovely and cosy with lots of quirky touches and a gorgeous garden. So good I opted to eat downstairs even though I was on my own. Room was comfy and clean. Breakfast was a clear winner for me - mmm eggs benedict. All in all a great experience. I felt looked after and will definitely we recommending to my friends as colleagues as well as visiting again.