The Capstone Hotel & Restaurant    

The hotel owner Robert was very accommodating for last minute booking. Allowed an early breakfast too.

The room was a bit dusty and the hotel really needs some tlc. Rooms need a re plaster and refurb not just redecoration.

Robert who runs the hotel is lovely and makes you feel very welcome. food is all fresh and handmade pizza was amazing! interior is completely different to exterior lovely surprise.

Loved the fact the breakfast was included in with the price of the room the food was very nice the hotel room was warm and clean. Very polite people and chatty staff always helpful.

We're we had breakfast the area was cold, the hotel could do with a touch of paint but not a major thing, you could tell the room service people had came into your room to tidy but our bed wasn't made propley and our dirty towels wernt taken out.

The level of customer service provided to us by Robert was superb, and we felt very welcome and relaxed during our stay.

The bathroom was a little chilly and it would have helped to have heating in there.

Robert and Fay made us very welcome and did their best to keep us warm even though we stayed during the coldest March for 50 years. Breakfast was good and there was plenty.

Draught from the Bathroom window!!

The staff were outstanding and very friendly.

The hotel was absolutely freezing, which made the stay very uncomfortable.

we liked the hotel situation as it was near pier shops and restaurants.robert the manager was very helpful and pleasant and made a lovely breakfast.

Robert

Cold Building

Robert and the team were exceptional

Noise from road at the front of the hotel not helped by the single glazing

It's in a great location in the town. The rooms are decorated and fitted well. The staff and service were impeccable, they climbed 3 flights of stairs continuously to give the same service to the room (with meals) as they would have in the restaurant. The food was incredible, home made and cheaper than what you thought it would be.

The only two things that let the hotel down was that they hadn't got round to redecorating the hallways to same the same standard as the rooms and that there is no onsite parking, although there is a cheap long stay carpark 2 minutes away so we didn't find it a problem.

Friendly manager, very helpful. Great breakfast, location is first class.

Hotel was cold, some very nice features but the hotel needs complete modernisation. Decorative condition is poor. Shower not thermostatically controlled so you get a shock when someone else uses the water.

Perfect location for Ilfracombe harbour! Food at breakfast and evening meal was delicious! The manager Robert is so friendly and helpful and makes your stay that little bit more relaxed, comfortable and you feel very welcomed. We definitely will be returning.

Nothing

Super friendly and helpful staff! Our stay was made even more enjoyable because of the great recommendations from Robert. Nothing is too much effort for the staff here! Great value hotel.

very good service by robert and very friendly.

The food was good and the bed was ok

It is in desperate need of a face-lift interior as well as exterior. The room we stayed in was dirty, dust, cobwebs and very dirty windows. Tea bags were taken out of an multi-pack like you have at home and placed in a small bowl. Impossible to see what kind of tea and not very hygienic. The heating didn't work so there was a small electric heater in the room and that wasn't sufficient. There was also no heating in the restaurant and it was freezing what didn't create a comfortable dining experience.

Excellent stay all the way - perfect customer services and a very individual room - we are getting married at a local venue next year and were scouting around for a hotel for our guests and we found the perfect place in the capstone!

The room was large and clean and the staff friendly and approachable. Good value for our money.

I liked the fact the staff was very helpful and couldn't do enough for us while we stayed for our two nights. The rooms were very clean. Good value for money.

I can't comment anything bad really everything was lovely for us. We were very happy with our stay at the capstone hotel.

Very friendly and professional staff on the phone

The appearance is run down, both inside and out, and including the bathroom, although the bedroom was very nice

I feel compelled to tell everyone what a great time we had at this charming quirky little hotel in Devon. We were met with a warm welcome even though we arrived at 11.30 at night. we had phoned ahead to let the hotel know and they were great about it. The room was warm and cosy on a very wet blustery night. The decor was clean and there was plenty of tea and coffee in the room. Breakfast the next morning was obviously made to order and was delicous. This is not your conventional hotel and if you are looking for a bed factory I think you would be dissapointed, but for a small independent hotel its perfect (and good value).

Excellent location, friendly staff, lovely food. Robert, the hotel manager was a brilliant host and helped to make it a most enjoyable weekend.

Decor a little tired.

the fact that it was dusty, someone else clothes still in the wardrobe the bedside lamps were covered in dust so was other furniture in the hotel the wash room in the restaurant was dirty,(basin and the hand towel) the price of the beer was stupid prices way over the top. the fact that we had to travel 83 steps to our room and 53 of those were stairs.

Nothing at all would not recommend this hotel to anyone. DirtyHotel, food very poor!!!!

Very friendly staff, a good breakfast in a great little seaside town

The food is excellent although the menu is not extensive. There is no lift so there is a problem for those with mobility problems as the hotel accomodation extends over four floors. We enjoyed our stay.

No lift