The Churchill Hotel  

Location excellent and the food was outstanding.

However the hotel adds a 3% charge for credit card payment which they should absorb into the cost of the accommodation and/or food. We were a bit annoyed about this as there was no notice of charge prior to booking so perhaps this should be flagged on screen at time of bookin.

A very impressive looking hotel, very convenient for the Minster and Art Gallery. It also has its own car park, a great advantage. Didn't eat at the hotel, but enjoyed relaxing in the bar, listening to the excellent jazz.

Character of hotel, location and especially the staff. We have visited the hotel several times over the years and found the hotel to be consistently good.

Could not complain about anything.

Have stayed b4, last July. In 'old ' part of building. At that time we had nothing but praise for location, room, service, food. Etc.10/10 and then rebooked for current visit

On this occassion we were put into a dolls house room..9 Or 10 inches of space between bed and walls and about 2 feet of workable space at base of bed......if we'd known we would have paid for a better room..most other rooms looked bigger when we looked at rooms being serviced as we went to breakfast - issues at reception when we booked in. staff were in a back office talking..need a bell or knock through rear wall into office - issues trying to get a second key card - tv..no instrutions on use of tv..could not find 'tv guide' on tv - Tea/ Coffee facilities...2 t/2coffee/one drinking choc/one pack of biccies available only..with 3 biccies in pack. - Room took a long time to warm up Overall a really good hotel, location and food but spoilt by the few points above

Charming building!

No one on the front desk on checking in and out so had to look for someone so a bit annoying.

Excellent location. Comfortable, modern design if a little claustrophobic. Helpful staff.

Good location, just outside walls so quiet. Good rooms, nice breakfast

Excellent service. First class restaurant.

Standard double room very small

The only good thing I can say is that the Staff were friendly and efficient

The room was small and hot with very restricted ventilation, the small window was fixed by a chain screwed into the frame so that it could only be opened to a pre set amount I feel this may have been a safety issue. I believe that we had unfortunately booked at the same time as a wedding party and as such the hotel was extremely noisy with loud conversations and doors slamming until at least 3 a.m. on both Friday and Saturday nights, it was certainly not conducive to a good nights sleep. My experience of this Hotel was extremely poor and I would not stay again nor recommend it to others.

The shower was top notch

The staff were quite off hand when we arrived, they were gearing up for a large lunch party and a wedding reception and our arrival clearly presented an obstacle to their plans. They would not serve us a drink in the bar because normal opening time was at 17.00 even though the bar was all switched o and it was clear that both the lunch group and the wedding guests would have no problem getting a drink - we were definitely second class citizens!

Great location, friendly staff

The room i stayed in was very large and on the surface very good. Except 3 x bulbs had gone in different lights and the bath groaned when you stood in it for a shower. (No I am average 6' 1"

We booked on line. I had to call the bookong agent for confirmation of a lift, or first floor room at our selected hotel. As there was neither, they looked for a hotel with our preference, and came up with the Churchill - thankfully. The staff are so welcoming and friendly. Nothing was too much trouble. My husband and I were struck with food poisonong on our second day- not from anything at the hotel - and the staff were so considerate and helpful. We were not disturbed, unless we asked for something, and when we were up and about, the room was cleaned and left spotless. I would have no hesitation about a return visit. Nor would I hesitate in recommending it to family or friends.

This is only an observation, and in no way reflects on the hotel staff. When we were ill, and I asked for a doctor, I was told that their doctor would either tell me to call our own doctor, or nhs 24. I suggest that they confirm with their doctor that he/she would come out, as we were temporary residents in their catchment area.