The Connaught Hotel  

Nothing!

Dirty. Old. Uncomfortable beds. Worst shower in the world! There was a party going on until 1.30am, with the noise traveling to the fourth floor where we were trying to sleep with a baby in the room. We didn't get very much sleep that night. Plus, random alarms going off in the hallway. Other guests having domestics in the opposite room. The lift was the slowest I have ever been in. Waited almost 10 mins for it, and there are only 4 floors, but we had a pushchair so couldn't use the stair. It would have been much quicker to walk, even carrying the pushchair up the stairs myself. Carpet in the rooms needed a good clean, didn't want to take my shoes off. We were a group of 12 altogether, and not one of us had a good thing to say about the hotel. Would have been better to stay in a travelodge for the same money. Need I say more.

Well the price of this hotel was really good and the room sizes were good as well. The bathroom was clean and the design of the room was not outdated. Also free car parking which is also a plus as well. Good for the price.

Well I booked the hotel on new years eve and waited nearly an hour to be checked in to my room. On getting my room key the receptionist gave us the wrong key as we entered a room that was already occupied! Once we finally got to our room the room was very cold and the radiator would not turn on also the tv really needs updating! Although the Walls of the room are really thin as I was awoke at 5 in the morning by an argument from the other guests. When the toilets are flushed it makes a weird loud sound and you are able to hear this noise from other guests toilets! I guess this hotel is what you pay for the price. I would personably not stay at this hotel if I was staying more than one night I would rather pay a little bit extra and stay at the premier inn by the train station! Also the lifts took ages!!

Reception staff; Restaurant staff = excellent I rang prior to my visit and lady was very polite and helpful No problems with the wifi which was a relief = thank you Room very clean. Especially the bathroom

The radio cranked and rattled intermittently for the duration of my stay. It was so loud at one point I ended a phone call Walls were so thin I heard couple next door copulating regularly Bed springs digging into me - highly uncomfortable

Not clean. Low standard.

It was close to the city centre and football ground, and fairly close to the racecourse.

We arrived mid-afternoon and the room allocated to us hadn't been cleaned. Even when it had been, it was not clean except for the main parts: shower, toilet, washbasin, bathroom floor, bed and bedroom floor; the TV, window frames and ledges and other furniture was in need of a good dust. Breakfast choice was very limited and we had to ask for fruitjuice glasses, cereal bowls and sideplates. There was no spare cutlery or serviettes, the meal plates were cold and the coffee was tepid. Jugs of fruitjuice and jugs of tea, coffee and hot water were not labelled, so it was all guess-work as to what was in them.

It was very comfortable and within easy reach of the town.

the staff were very helpful and polite

hotel fabric did not match the ability or politeness of the staff.Could do with a lick of paint and updating the room facilities.

Inadequate heating; no blinds / curtain in a [grubby out-dated] bathroom

Its was cheap

The bed was like sleeping on rocks, v uncomfortable, breakfast wasnt great, I am vegetarian and few decent options. Oh well I suppose you pay for what you get

The staff were friendly and helpful. We checked in very late, and the night porter Michael looked after us and opened the bar so that we could have a drink with some friends. The following day we were running late again, but leaving the room over an hour late did not seem to be a problem. The room was spacious and well equipped, and there was plenty of free car parking.

The only problem was that the heating in our room was not working, but this was solved by the provision of a fan heater.

Food in hotel resturant was very poor breakfast was ok

Worst hotel stayed in On checkin my room was on the 4th floor the lift doors open very slowly & need to be pushed open and I had to walk past a reception room to access my room. This reception room was full of chairs and tables and did not offer a clear route to my room (which could be a potential fire hazard if need to exit the building in case of a fire). On day 1 had to explain to restaurant staff that I had prebooked my meals (they did not seem to know that you could do this), I asked for 3 types of drinks which they had run out of and when ordering meals from the extensive menu they did not have any (I was the first guest to eat that night). The main meal contained a piece of metal foil. The dessert took 50minutes to come after ordering. On the 2nd night the starter took an hour to arrive (other guests recieved mains before starters) there was a long black hair in my main. I decided not to eat at hotel again even though I had prepaid. Third night the lift smelt of cannabis. Fourth night at 10.25pm heard shouting outside in car park it was one of waitresses shouting down a mobile phone for 5 minutes whilst waiting to get in a car (as an employee they should be accountable for their actions whilst still on premises). In the morning at 5.45 the dustbin lorry stayed in car park for 15minutes with engine running (presumable whilst driver was having a break) and as a guest paying for a good nights sleep this is unaccaptable practice and could lose hotel business. Was the worst hotel I have stayed.