My husband and I decided to go to Chester for 4 days for our 1st anniversary at the end of June, when we looked at the hotel, it had stunning rooms, a lovely bar/ restaurant on site and it was a perfect location. when we arrived however, this was not the case. the room was seriously out of date and dirty. now the room being out of date doesn't really bother me, as a hotel is just somewhere to sleep. But when we return the next day after being out all day, the room hadn't even been cleaned, our bin wasn't emptied, the coffee cups weren't cleaned, the bed wasn't made and our towels wasn't washed, they didnt even give us toilet paper and to top it off there was still documents and trash stuffed in the draws and wardrobe from the previous owners of the hotel when it was called the chester lodge, We were so disgusted with all this, that we came home early and I have to admit the Manager was very nice and gave me back the money for the last day, but when we told him all of this, he was completely oblivious, and he had no idea what we were talking about and told us the hotel is going under refurbishment at the moment, and I told him that if you are planning on putting people in the out of date rooms then put pictures of the out of date rooms on the website, as it was false advertising and deceiving.
great location, right in the middle of the city.