Ordered a meal and the waiter didn't write it down. We looked at each other and said "we are not going to get what we ordered" and you guessed it, we didn't. Not the end of the world but had to wait ages for our meal.
Lake view room had a lake view but only when stood at the window, not lying in bed or sat at the dressing table. Not a major negative, just an observation for those thinking they may get something they won't.
Breakfast time...... So you pay the same price for meals, drinks, spa etc but beware. They ask your name and seat you according to the code against your name. First morning two couples in front of us sat at the windows, we at the the busiest area, two couples after us straight to the windowed area. Same thing on the second morning. Again not a major negative but beware when booking or kick up a fuss when being seated.
On check out I asked why and got an apology but not an explanation. also on check out was charged for an additional meal and when queried they showed me an unsigned bill, very poor.
A real shame as an honest and all inclusive approach regardless who you book with would make the hotel a real gem.
We booked through a third party booking site.
Lovely hotel, has a great independent style to it. Nice location, lovely setting.
Well mannered bar staff, good selection of food, easy check in, nice spa.