눉Not the cleanest hotel we have ever frequented!! Stairwells/carpets grubby, not hoovered. Fire door at bottom of stairwell would not lock shut, we didn't feel secure knowing this. One couple in our company had room 10 which overlooked a shed of rubbish/garbage. Not good. Please take advantage of North Ayrshire's recycling unit!!
We asked for an upgrade because the original room was too small and very tired looking with no bath. The upgraded room was the Chieftain room which was roomier and fresher looking, however it is advertised as having a 'hot tub' when it is actually a jacuzzi bath (error by Booking.com?). I have to say, the four poster bed is the most uncomfortable bed we have EVER slept in. Now. We are well accustomed to a level 4 firm orthopaedic mattress. Mattresses are rated up to a level 5 firm. We thought this must be a level '8' firm mattress because it was Like lying on a brick floor, surely this is too firm for the general public? We had to sleep on top of the duvet with only the throw to keep us warm as it was THAT bad. On the other hand, all our friends reported that their beds were comfortable, so it is likely just the Chieftain's bed which is not comfortable.
Room 3 has a very strong odour of dampness, as did the Clansman room.
Must mention the staff. Dear oh dear. Certainly not enough staff on duty in the restaurant to attend to guests. We waited an age to be served our food, had to repeatedly ask for drinks which took far too long to arrive at the table (25 minutes everytime). We had to go to the bar ourselves to get service during the meal leaving our food to get cold. I recognise this is not entirely the fault of the staff, they were clearly run off their feet and struggled to cope with demand. Unsure if they were just short staffed on that particular day, but I'd like to give them a break and say I think so.
Seriously, this place needs a drastic overhaul in terms of general maintenance.
눇Ideal location for our needs. Lovely fire in the bar. The food was excellent, the two course lunch is great value for money and breakfast was cooked to perfection. One of our friends had the family room (room 2) which was very spacious with its own living room. We were confused as to why they charge the same rate as the double rooms?