The Dorchester  

Perfect location Helpful staff Everything clean and glamourous

The room was extremely cold. 19 degrees Celsius, given that it was still winter (4 degrees outside). I tried to set a higher temp, but it was impossible.

The efficient friendly staff The prompt response to required services

Excellent service from the staff. Luxurious surroundings. Special effort made because it was a special birthday visit. Very comfortable bed. Delicious food.

Shower a bit old-fashioned - difficult to regulate temperature of water

high quality throughout

bathroom basin plumbing inefficient (waste pipe)

everything except the price of the extras

so expensive, its ridiculous

An absolute pleasure from the moment we arrived and the staff were friendly and attentive

The best is the spa.

the old heating system

Professional service at all levels.

One of the Best Hotel in the World

Everything

Nothing

I have a good deal(i meant the rate) the spa good food meet old friends in the hotel

beds old it has been used very much services not like before. late services lobby busy all the time. and u can not call from your room ask to be seated.

The excellence and hospitality of the staff, and the beauty of the decor.

Room rates are very high.

I booked a double superior room more than two months prior to check in date and I was shocked to learn when checking in to the room that it was standard one in a 4 stars hotel type !! So I asked one of the staff members who happened to be in the 3rd floor accidentally about the room class and he confirmed to me that it was a standard type room. I went down to the reception once again and asked the receptionist to commit to the reservation and should provide me me with the agreed room type as per my booking terms and the the large amount of money I was charged for. The response was confusing as once she told me that the room that I was given is superior double and once she said that the hotel is fully booked !! With my surprise from the strange answers I am getting and my continuance insistence to replace the room she told me later that there was a better room available but I had to pay an extra 100 pound per night that acounts for 600 pound in total for the entire period of my stay. Under my wondering and dissatisfaction I had to pay the additional amount and replaced the room. I don't recommend this hotel due to credibility issues. During my stay for 6 nights I couldn't even once attend the hotel's cafe located in the lobby as it was crowded all the time. When I asked the Cafe's receptionist about a vacant table he was always making excuses of fully booked type although I am staying in the same hotel !! Very disappointing experience in that hotel .. No value for money .. Too expensive .. Could have stayed with half expenses in another 5 star hotel with a better service.

the welcome,the consistancy of service and the genuine care and attention

The hotel is Stunning. Our room was beautiful. Spotlessly clean. The spa was a delightful way to spend a couple of hours. Very central location.

I was a bit put out by the fact that we were not informed of road work noise, when we asked about this we received little response to this. I had booked the room for my daughters 30th birthday. I e.mailed the hotel after the booking was made and requested a bottle of Champagne to be put in our room prior to our check in. This was not done. When I went to reception to reception to ask why this wasn't done I wasn't offered an explanation. They then wanted to put one in the room. I refused ths as it was meant as a surprise. We were then offered a complimentary glass of champagne in the bar. Does not really compensate for their huge oversight. We went out and had our champagne elsewhere. When we returned to the room they had put a bottle there. Too litte too late. On checkout I was billed r the champagne, which I refused to pay for. I would of expected better fom a hotel of this calibre. The road works and the champagne incident took the shine out of the stay

Meet all expectations

Incredibly friendly and helpful service

If your looking for 100% service then this is the place. Luxurious furnishings and attentive staff make a weekend stay feel unforgettable. The rooms are so comfortable and the hotel smells of fresh flowers with the hint of polished wood. Friendly and polite staff that chat and greet you with a smile every time. The dorchester is definitely a step above the rest. If you are looking for an escape from reality then this is your 5 star place.

Nothing! Only that we spent one night.

comfort of the room, atmosphere and excellent food

Luxury

Everything, except it has no swiming pool the location which by itself is excellent but fair for vacationers

The room provided had no view

Everything was perfect

The staff from start to finish could not have been more helpful ,we were able to leave our vehicle and luggage in their capable hands prior to actually checking in whilst we went sightseeing. Nothing was too much trouble and their demeanor was of genuine and friendly professionalism of the highest order. Everything about the hotel was immaculate from the room to the public areas.

This is the first hotel in which I have stayed where there were no tea or coffee making facilities in the room which I found unusual.

Excellent service

It was an awesome experience. the ambience was truly out of this world. i felt like royalty. The promenade was my favorite restaurant both for breakfast and afternoon tea. I would love to repeat that experience.

nothing i can think of right now.