The room overlooked the 'bin yard' and car park. The 'hot' breakfast was luke warm and salty and the butter was too hard to spread on the bread. The evening meal was overcooked. A bath would have been lovely - the ensuite was big enough. The communal areas need a good refurbishment and. There were three small plastic bags of rubbish left just outside our bedroom door prior to our arrival, which were not removed at all during our one night stay. We booked evening meal as the 'atrium' dining area looked nice, however we were given a seat in the bar area, it seems that the nice areas are kept for functions. . .
However. . . I wouldn't have minded most of this had the place been much much cheaper, as I would have expected much much less.
We did receive a £10 discount due to complaining about the breakfast, however it is still expensive for what you get.
The receptionist was very kind and friendly. The bed was huge and comfortable. The room was large as stated. The shower was sizeable. The location is good for Rievaulx abbey and Helmsley castle.