Never in the field of hotels has so much been promised and so little delivered on so many occasions.
The so called "executive double" that is too small for two people to share (at least if you both expect to able to move around the room and/or bathroom simultaneously). Storage space sufficient for one meerkat (as long as they only have one item to hang-up).
We had a ground floor room, without aircon, the window to the street could not be secured open, so could easily be entered by anyone passing by, unless locked shut - when the window was shut, within 10 minutes the temperature was unbearable. There was also no safe.
Breakfast service was a shambles - 30 minutes to cook a minute steak and then they forgot the toast - don't know how long that took to arrive as we left an hour after sitting down. Ask for sauce, salt or pepper (which aren't on the table) and you finis your meal before they arrive.
WiFi promised throughout the hotel, didn't work in the bedrooms.
As a country inn charging half the price this would be a quaint place and you'd forgive the shortcomings, but at the price-point it aspires to being a proper 5* hotel & spa and it really is very poor value for money.
The décor is wonderful, as is the spa. Staff attitude and helpfulness is great, unfortunately their ability to deliver doesn't match their enthusiasm. This is a hotel that promises so much and fails to deliver on most of it.