The room (the Papillon) was directly over the bar, which was advertised as closing at 11pm on a Thursday. Unfortunately, a member of staff decided to have a lock-in with his friends and at 11pm they cranked up the music. The music went off at midnight but they continued to talk loudly until 1am despite me going down to the bar at 12.30am and telling them that we were being disturbed. We informed the waitress/receptionist/cleaner of this at breakfast the next morning. On checking out she advised us that management had authorised a 20% discount off our room rate, but there was no apology from, or discussion with, management. Just seemed unprofessional and cold, which was upsetting given that we had explained to them that this was a rare night away from our two small kids (so were hoping for a good night's sleep) and was booked in celebration of our wedding anniversary.
Lovely room and bathroom, comfortable bed, very hearty full English breakfast in the morning nicely cooked. Restaurant food was nice but not spectacular and, in my opinion, over-priced.