The hotel is a beautiful building and the gardens and the setting is lovely. The staff were helpful, efficient, courteous and obliging. Nothing was too much trouble. The evening meal was very good; tasty and beautifully presented. The potted plants in the restaurant/conservatory and the new secluded seating was much more conducive than the previous arrangement! The crisp, white table cloths and napkins were very welcome; cleanliness is obviously a priority now!
I had the salmon which was very nice and it was cooked to perfection. I didn't need the extra salt crystals that had been sprinkled on top, but they did look pretty!
The chef offered me mashed potato, instead of the chips, as the chips had been fried in the same oil as batter, which had wheat in it. I am not a great mash lover but it was very nice, all the same.
The limon cillo and lemon sorbet was LOVELY but quite large, so my husband helped to finish it off for me! He had 'succulent' chicken kiev, followed by ice-cream, which he said was 'lovely'.
Our bedroom was fine (number 9), it was up a couple of flights of stairs but the receptionist offered to help with our cases.
The hotel was nice and quiet. (It was a better room for us than the one we stayed in previously, on the ground floor as the smokers had congregated by the window and we got their smoke coming in through the window.) The heated towel-rail and heaters soon warmed up the room and en-suite. There were plenty of lovely, fluffy, white towels and the toiletries were refreshing. The hospitality tray was well stocked.
The wi-fi worked well and it was free. I was pleased there was a hair-dryer as the weather had turned colder.
I was very grateful for the good stay as I was going to an interview for a job and all was calm, swift and efficient, on check out as well.
The hotel sign was not illuminated so we over-shot, at first, when we arrived. There are a few pot-holes in the drive so drive carefully and slowly, on your approach, especially if it is dark. It wasn't clear where to park an arrow or sign would be good for people arriving after dark.
Our en-suite was a bit 'tired' looking and there were a few stray hairs around the bath... but they could have just been the cleaner's hair -and at least we had a bath! The ceiling height was OK for us but it could be a problem for tall people trying to take a shower...
The window frames could do with replacing; I think they were letting in quite a lot of cold air. It was quite chilly when we came up to our room, after dinner. There was only one set of toiletries and there were no tooth- mugs, in the en-suite. Luckily, my husband had brought his own toiletries.
The TV remote control wasn't the right one for the TV but, as my husband knows about these sorts of things, it wasn't a problem for us. The bedside lamp flickered a bit when you plugged other electrical equipment into sockets or walked near it. Again, a minor issue.
The milk curdled at breakfast, when I put hot tea on to it... it wasn't really a problem as I noticed and the waitress apologised and replaced it, checking with us that the new jug of milk was OK, later.
I wasn't too sure about the choice of music at breakfast... was it Motown? Not to my taste anyway! Another very small thing!