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Newest reviews for The Florentine

  • Heather
      United Kingdom
    26 August 2014

    Comfy bed

    Windows didn't open, too hot and no air.

    7.5

  • Emma
      United Kingdom
    26 August 2014

    Nice sheets, towels, comfy big bed, good shower. Helpful staff. Good food

    Liked it all. Good value

    10

  • Tiernan
      United Kingdom
    24 August 2014

    It was a lovely setting and a greate design top marks for the look. Staff where very helpful when we arived.

    We did not like that for a shared four bed room it needed two pull out beds not just a sofa bed when you have a boy and girl it can be difficult. It said bed and breakfast but I didn't think much of the breakfast it was a continental, rock hard crossant, grey ham, worm milk and worm juice. I think they where trying to push you towards the paying cooked menu. Breakfast staff where note around you needed to go looking for them.

    8.3

  • Anonymous
      United Kingdom
    21 August 2014

    staff, bed, the pizzas!

    noisy neighbours but not hotel's fault

    9.6

  • James
      United Kingdom
    20 August 2014

    Spacious rooms Good Bar selections and service Nice grounds and terraces car park Close to city centre and bus routes outside to town.

    Rooms can be hot and stuffy in summer

    9.6

  • Tracy
      United Kingdom
    17 August 2014

    Good, cosy comfy and good atmosphere in the pub

    10

  • Anonymous
      United Kingdom
    15 August 2014

    The staff were very helpful and professional. The service, food and facilities were very good.

    I stayed in the Hereford room for one night and in this room, none of the windows opened. It was a hot evening and the room was stuffy.

    8.8

  • David
      United Kingdom
    14 August 2014

    Restaurant Staff Location

    No opening window in bedroom No comfy chair

    6.7

  • Neil
      United Kingdom
    13 August 2014

    Very comfortable rooms with first class shower. Spacious, clean and user friendly.

    9.2

  • Anonymous
      United Kingdom
    10 August 2014

    The location, staff faculties and the quality of the food were very good.

    The windows are shut and can not be opened hence, in a hot day an electic fan is essential otherwise the room is too hot

    8.3

  • Anita
      United Kingdom
    9 August 2014

    The rooms and bathrooms are all recently refurbished to a high standard and beautifully clean. We liked the complementary chocolate and coffee in our room. Also it made a nice change to have a continental breakfast. The staff were very helpful and friendly. We recommend the Pizzas in the restaurant as they were very good.

    9.6

  • Kevin
      United Kingdom
    4 August 2014

    Friendly staff Good food Cleanliness Standard of room

    Window in room didn't open Room overlooked bin area, (perhaps good the window didn't open).

    8.3

  • Samuel
      United Kingdom
    30 July 2014

    The room, the food (in general),the price.

    I booked the executive suit online but was given a different room. I was told you can't book the executive online.....but I did. Fortunately it was available so I was moved. However if it had been occupied I would not have stayed and would have required a full refund. The coffee in the morning was terrible. Who ever made it didnt have a clue. Breakfast was decent (full English) apart from the processed, ready and hash brown which somehow made it on to the plate.

    8.8

  • Anonymous
      United Kingdom
    29 July 2014

    Large spacious rooms, lovely setting, friendly staff and good facilities

    During our stay it was very hot weather and the hotel had no air con or fans in the room, meaning they were stuffy and unbearable in the evening. We requested fans but they never came.

    5.8

  • John
      United Kingdom
    26 July 2014

    We were put into a room where we could not open the windows with the summer temp 28c you can imagine it was a stuffy night no air conditioning either. Room was comfortable but would have been better if we could have opened a window all were painted shut!!! The bed was very comfortable and nice bedding. The bar man who had just started that day was very helpful that evening.

    That the window did not open in the room and it was the budget room but only had a late booking discount - not worth the money. The bathroom was small you had to open the door half way then go round it. Half way through the nigh we were woken up with room service needless to say we had not order any- low lighting in passage way why lights turned off as there were no side lights or lamps left on !! Breakfast was a mug of tea with a tea bag in, coffee small cup ( glad I didn't pick that as the table next to us had and wished they had not), the cooked breakfast took a while to come even thigh we had ordered it for 7am, not enough staff ( one member of staff to serve) as the breakfast was brought out in stages, food not covered up meat and cheese left out - nice tasty breakfast for the flies and bugs. Very slow, you would get a better breakfast at travel lodge or B&B?!

    3.3

  • Jon
      United Kingdom
    24 July 2014

    Newly refurbished, friendly staff and fast service

    8.8

  • Pauline
      United Kingdom
    22 July 2014

    Loved the décor and the lively atmosphere. Husband was an outpatient at hospital next door so made what could have been a trying time a lot more pleasant.

    There was nothing to dislike

    10

  • Ray
      Gibraltar
    22 July 2014

    Reception was good.

    Service in the restaurant was below par. This was one of the Florentines strong points which now has a big question mark. There were plenty of opportunities to put things right but it didn't happen.

    7.1

  • Andrew
      United Kingdom
    16 July 2014

    Nice stylish hotel, very friendly and accomodating staff. Excellent continental breakfast as part of booking

    9.6

  • Carol
      United Kingdom
    14 July 2014

    Location, décor, great menu, hospitable staff who carried my case to my room. Will stay again

    9.2

  • Cecilia
      United Kingdom
    13 July 2014

    Lovely large room, it was really clean and the bathroom really sparkled, large fluffy towels. Great attention to detail.

    nothing

    10

  • Peter
      United Kingdom
    10 July 2014

    Friendly staff, comfortable room.

    The room was a tiny but stuffy and we couldn't open a window.

    8.8

  • Anonymous
      United Kingdom
    8 July 2014

    Loved the basket of goodies and the decor of the room. Staff were friendly. Free wifi was easy to access.

    Shower drain in our room (Longhorn) barely drained. Basically had to limit our shower because the water would overflow. Staff in restaurant weren't well trained. Felt like this was the first hospitality job for the kids from the neighbourhood. Seems like the place is short staffed for hotel guests. Housekeeping did not bring iron as we requested (and we were rushing to get to a wedding!) For Breakfast, hot breakfast menu was not offered. Amenities - room did not come with a vanity kit but had sewing kit. Not enough hangers in the wardrobe. 2 out of 3 we're used up by the robes. (nice to have robes but could we have a few more hangers?) Overall, didn't feel confident that any service request would be fulfilled.

    5.8

  • Joanne
      Canada
    1 July 2014

    We had booked for three nights and then stayed for 6! I liked the fact that it was an easy part of the city to drive in, and it was easy to get out in the country. The staff were great! The food was great.

    10

  • Anonymous
      United Kingdom
    30 June 2014

    Excellent evening meal

    9.2

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