We arrived at the hotel a few hours before we could check in, this was because we had traveled to lichfield by train for almost 4 hours from York as we were going to a festival nearby. we asked the staff if we could use facilities to change, clean ourselves up abit and leave our belongings in a secure place. we weren't allowed.
Further to this, we arrived after the festival (around 1 AM in the morning) and our room was given to another couple by the night porter, so we had to wait another hour before we could get any rest.
1. The Staff were great, especially 'Polly'
2. Excellent location- we went to the Bloodstock festival and the hotel was ideal location
3. Room was large, comfortable and very clean!