The Glasshouse    

The friendly attentive and helpful staff.

The hotel is modern and in the city centre (close to the Calton hill). It has an fantastic large roof garden to relex after a tour through the city! Access is possible from each room! Breakfast is excellent!

There is no direct parking at the hotel but a parking house in the visinity. On arrival a deposit of £200.- was requested!

The room was well fitted with everything needed. Comfortable and able to own window for fresh air a plus. Roof terrace very appealing

Air con seemed to be set at 25C which was extremely uncomfortable. It was adjusted but took time to drop to a reasonable 22. Very long corridors so quite a hike to get to room.

location

over priced for size of accommodation,lack of atmosphere,poorly stock mini bar in room

Location

No restaurant , no bar & no leisure facilities. Breakfast room difficult to access and felt like an apartment block than a hotel

From the moment we got there we had a warm welcome from William - we were early but registered and left our bags so could go and do some shopping. We had a beautiful suite - the balcony was amazing. The staff were so helpful and nothing was too much trouble.

Leaving - will definitely be back.

The roof garden is an amazing place to sit out in the middle of a busy city centre.

Building work is still in progress, but should be finished soon.

We loved the bed! We loved the location between Playhouse, Omni and John Lewis especially as raining heavily all day. Breakfast room was lovely and so was breakfast.

It was under renovation. Bar was under construction and modesty bar in middle of corridor.

Loved the rooms although would have liked one of the recently refurbished ones. Staff were friendly breakfast was great. Location is fantastic very close to station.

As above

The staff were absolutely outstanding; nothing was too much trouble and we were made to feel very welcome. The Glasshouse is just fantastic.

We loved it all and will definitely return!

Perfect for the playhouse , right next door and short walk from the city!

No bar apart from honesty bar!

I liked the beautifully comfortable room and bed, the best nights sleep I've ever had. Its hard to believe its in a busy area of Edinburugh as the room and terrace balcony is so peaceful and quiet..

I didn't like the £50 taken from my credit card when I checked in, as I still haven't received my refund and I checked out 3 days ago.

Attentive and courteous staff, comfortable rooms and the garden!!

The glasshouse is a lovely hotel. We stayed for one night and the room was amazing! We were shown to our room by Andrew who was very helpful and had even asked where we planned to go during our stay and had given us a map indicating where these places were. The bed was comfy, lovely balcony and the great facilities in the room including an ironing board and iron, iPod docking station and power shower!

The staff were friendly on arrival, however the check in process is a bit lengthy and somewhat intimidating. Would have preferred to be given our room key and allowed find our own room. We were asked if we would like still or sparkling water in our room and we requested still but when we returned to our room later in the afternoon we'd been given sparkling. Petty I know but would expect better. Also although we booked the room cheap at £106 a night, there was no breakfast included (even at the more expensive rate). At nearly £40 per couple for a cooked breakfast we had breakfast at the a restaurant in the complex next door for a quarter o the price!

The room was beautiful and the facilities were excellent. The hotel terrace was also an excellent added bonus.

Amazingly comfy Really nice staff Good location

Nothing bad really. Just a bit of noise from outside

The rooms were terrific, stayed in a suite. Fantastic!

The hotel was still under refurbishment and some facilities were out of use.

Comfortable room, but a bit hot at times without air conditioning on. Excellent breakfast, cooked to order, with a wide choice.

Slightly odd lay out to hotel, above a multiplex cinema complex (no noise) Long way to walk from reception to room.

The customer service was excellent. I can't praise the efficient and friendly manner in which the staff operated at all times. The cooked breakfast was extremely good. The best scrambled eggs and smoked salmon I've tasted. The breakfast room, newly-refurbished, had a fantastic view of Carlton Hill. A really nice way to start the day.

We had to move after the first night due to a service door which banged all night. We had originally been in a newly-refurbished room which was very nice. Our new room, while quieter, was yet to be refurbished and wasn't nearly as nice. The most disappointing thing was that this room didn't have a bath and I was really looking forward to having a relaxing soak after all the walking. Still, this wouldn't stop me returning. The positive features outweighed this minor point. In future I'd just make sure to request a quiet room with a bath.

Great staff, they were very helpful Room was gorgeous View from room was fantastic Facilities were very accommodating

Location is excellent

Rooms were looking tired curtains didn't close properly fruit in the room wasn't fresh

The location is central

Staff knocking on door when the do not disturb sign was up just to hand us the newspaper! It is being refurbished and this room was tired and needed it.

The staff were very helpful and friendly, comfortable bed and lovely views.

Building works closed the snug bar and breakfast room which I was not aware of at the time of booking. I emailed the hotel when I discovered this on the website a week before but was assured there would be no disruption but there was nowhere to relax and have a drink in the hotel which meant using other hotel bars. Not impressed with the builders on site doing the imorovements. Veey disappointed.

Location

There was no bar or lounge in the hotel. We had to go outside in the freezing cold to get our breakfast. Very disappointed as this was not a cheap hotel, quite the opposite!!

Excellent welcome on arrival. Room service very quick and efficient. Good presentation of food etc. Rooms well furnished

Having to walk over for breakfast in the freezing cold!! Wouldn't be an issues in the summer