The Grand at Trafalgar Square  

The staff were all very helpful especially holly on reception, I had a couple of queries before we arrived and holly answered them for me, also on departure she went out of her way to get us a taxi in busy rush hour. The breakfast was fantastic and again so was the staff. The facility where you can leave your luggage on arrival and departure is brilliant. Our room was large and clean and we would definitely stay again.

The location is perfect, right in the heart of London and yet quite silent room! We had a family room and it worked well for two adults and a 13 year old child.

Our first impression of the room was disappointing: 1) one bathrope for three persons 2) two tee cups for three persons 3) not well cleaned toilet seat and 4) bathtub did not hold the water. We noted the reception right away on arrival evening - it took until our second notice to the reception on second day evening till everything was fixed.

Loved my quiet room..and the window that was operable for fresh air. Location was great. I was traveling alone and felt very safe. I enjoyed Boyd's, the food and service was very good. Would stay again

The lady at the front desk at check-in was not very friendly or helpful.

Excellent location, right near Trafalgar Square within walking distance of many attractions and good transport links

Rooms not great. Shabby and reminded me of my granny's house. A bid dowdy.

It was very central.

The staff could have been a bit more efficient and friendly. When my key card wasn't working I did not get any apology for any inconvenience, the girl at the desk just took the card and reprogrammed it and handed it back. The fact that I had just come in out of the rain, gone all the way up to my room and had to come back down was inconvenient.

Large room, very clean, good powerful shower. Very friendly and helpful staff.

location is perfect and staff is friendly.

Breakfast was a bit poor

Location, location, location !!!

Great location, smart looking hotel. Rooms were spacious, clean and beds were comfortable.

We had no complaints at all. The staff were extremely helplful in directing us to certain places in London. Room was clean and I the water station and ice on the floor was a good idea.

I guess the price of 1 bottle of coke and 2 small rums. I thought the cost £18 was way too high but guess thats London for you

I am a Londoner living overseas and brought my family to London to show them the sights for the first time. The hotel is in a superb location and is comfortable walking distance for west end shows , west end shopping and all the sights of London. When I return to London next year we will be staying here again

The location was ideal. The hotel was clean and the staff was helpful. The room was large and comfortable and all the amenities were great. We traveled with 3 children and requested a roll away bed which was provided to us. Even with the extra bed in the room there was plenty of room. There is a kitchenette in the room with a stove, microwave and refrigerator. That was very convenient for snacks for the kids. There is a laundry facility on the 3rd floor which was free, including detergent and fabric softener. No one wants to do laundry on vacation but the ability to use the facility at no cost was a very nice amenity.

Our plane arrived extremely early in the morning and despite repeated requests for early check in we were unable to check in prior to 3:00. That made it very difficult for our children. This is the only negative thing which I can say about the hotel.

Location and value