The Grand at Trafalgar Square

Clean, quiet room with great modern furnishings. Very comfortable. I felt quite safe as a woman traveling alone.

The hotel itself was great, but the staff was a disaster. My check-in experience was so incompetent that it took longer than the late-night drive from Heathrow (really). Housekeeping did not regularly remove and replace used glasses and coffee mugs (sometimes they were removed but not replaced, other days replaced, etc.). Housekeeping took but did not replace soiled towels left on the floor after several days. When I finally ran out of all towels, I learned that the hotel had no clean towels available. They were finally delivered by a nice staff member, but at 11 pm. Let me reiterate: the hotel itself was great and the location was unbeatable. The staff was remarkably ineffective for the caliber of the hotel (and the price).

The staff were very accommodating with an early check in and having booked two rooms they ensured they were very close to each other. A faultless location for a city break.

My room was clean and well appointed and all the staff I met were helpful friendly and efficient.

Breakfast is in a most inhospitable bar (for first thing in the morning, anyway) and is extremely basic for the money charged

My daughter and I stayed for one night, and we were really pleased that everything we wanted was right on the doorstep, from the tube to the enbankment. Trafalgar square is five minutes walk away.The hotel felt very safe and secure with the room key used as a pass in the lifts.

As we only stayed room only, we didn't have a look around. our time was only a short one. There was nothing to dislike.

We got a fantastic rate on booking.com. Great location. Easy walk to all the sights and shopping. Staff was very friendly and helpful. We did not see a ton of staff walking around, which I appreciated. It was easy to get someone if you needed. Loved the chilled water dispenser. Hotel was clean and the room was very comfortable.

I enjoyed the Grand because it was a great location, nice and quiet and clean and pleasant staff.

Only that I didnt notice you could get an extra pillow from end of corridor! And the lifts were a bit slow - sorry.

Its location is perfect. It is in very city center, the most important things to visit are around the zone. Perfect to spend a few days visiting. Underground two minutes walking. Facilities good, more than expected for london. Everything is according to its web site (visit it as the rooms shown in its web are exactly the same as the one you will stay in)

Just bear in mind that prices do not include VAT taxes, so final price is a bit higher. Pay attention also to breakfast prices. Make sure what you are paying. You can have as many coffee, toasts, croissant as you want just for 5pounds but if you just have one slice of ham or cheese or take just a piece of fruit the price goes up to 10pound and if you take even just one sausage 12 pound.

I think you have to think providing an iron in each room

The location of this hotel was great. Very central for a London City centre visit and particularly convenient for the train connections to the 02 where we had booked to see a show.

When settling the bill on the Sunday morning we were about to be charged the amount quoted on our Booking.com invioce plus 15% vat. After some discussion and producing our print-off of the invioce the charge was reduced to the figure including vat.

Location was fabulous...in the centre of london , close to everything you need to see. You'll save alot on transportation staying here

didnt like that breakfast is not included in the price. continental breakfast is for 12 pounds per person. Not really worth the money. You could go to tesco's on the corner and get the same for much less

Location, ease of checking in and out

city tour, because of at the center of city

room too small, expensive, average 180 pound per night

Internet did not work the entire stay,