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The Grand at Trafalgar Square
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299
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住客评语
评语是按照语言和日期顺序排列的，每页最多显示的评语数量为 25 条评语
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匿名
独行客
美国
2009 六月 26
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Clean, quiet room with great modern furnishings. Very comfortable. I felt quite safe as a woman traveling alone. The hotel itself was great, but the staff was a disaster. My check-in experience was so incompetent that it took longer than the late-night drive from Heathrow (really). Housekeeping did not regularly remove and replace used glasses and coffee mugs (sometimes they were removed but not replaced, other days replaced, etc.). Housekeeping took but did not replace soiled towels left on the floor after several days. When I finally ran out of all towels, I learned that the hotel had no clean towels available. They were finally delivered by a nice staff member, but at 11 pm. Let me reiterate: the hotel itself was great and the location was unbeatable. The staff was remarkably ineffective for the caliber of the hotel (and the price). |
8 |
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Lindis
与朋友同游
northants,
英国
2009 六月 24
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We arrived at the hotel to find that the computer system had cancelled our booking, this wasnt a problem as there was a room available, only this room was not caterered for 3 people, 2 cups, glasses, tea, sugar etc, I told reception about this and they said someone would bring more cups, I also said that the third person had no sheets/bedding for the sofa bed, they said that when we went out if we tell reception we are going out they will send someone to the room to make the sofa bed up, when we arrived back at the hotel at about 12.30am this wasnt done, so I had to go back to reception to tell them this wasnt done and then wait for someone to bring bedding to the room, also there was problems with the keys, out of the three key cards we had only one of them worked. |
5 |
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匿名
与朋友同游
英国
2009 六月 17
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The staff were very accommodating with an early check in and having booked two rooms they ensured they were very close to each other. A faultless location for a city break. |
10 |
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Alan
成熟的情侣
Colchester,
英国
2009 六月 17
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Ease of check-in and check-out, location close to amenities. No restaurant / breakfast room for exclusive use of hotel guests. |
8 |
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Katharine
携带年纪较大的儿童的家庭
Louth,
英国
2009 六月 12
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My room was clean and well appointed and all the staff I met were helpful friendly and efficient. Breakfast is in a most inhospitable bar (for first thing in the morning, anyway) and is extremely basic for the money charged |
10 |
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Sara
携带年纪较大的儿童的家庭
Scarborough,
英国
2009 六月 8
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The location was great for shopping and eating out in Covent Garden, also the theatres. The staff were very polite and efficient. Taxis are hard to come by directly outside the hotel and there was no concierge to flag one down - consequently, we had to drag our luggage back to The Strand to hail one! |
8.5 |
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Margaret
携带年纪较大的儿童的家庭
Knypersley,
英国
2009 六月 4
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My daughter and I stayed for one night, and we were really pleased that everything we wanted was right on the doorstep, from the tube to the enbankment. Trafalgar square is five minutes walk away.The hotel felt very safe and secure with the room key used as a pass in the lifts. As we only stayed room only, we didn't have a look around. our time was only a short one. There was nothing to dislike. |
10 |
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匿名
成熟的情侣
美国
2009 五月 31
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Fantastic location right--we walked everywhere, but buses, taxis, tube were all right outside the door. Comfortable room was excellent value for the price. Free WiFi and computer connections in the room were a plus. The Club Quarters features were great for business and/or independent travellers not looking for traditional concierge, bellhop, and valet services. We liked everything. |
9 |
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Barbara
与朋友同游
Cleveland Hts.,
美国
2009 五月 28
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We got a fantastic rate on booking.com. Great location. Easy walk to all the sights and shopping. Staff was very friendly and helpful. We did not see a ton of staff walking around, which I appreciated. It was easy to get someone if you needed. Loved the chilled water dispenser. Hotel was clean and the room was very comfortable. |
10 |
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匿名
团体
德国
2009 五月 28
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the rooms were cancellled at the check in time! |
8.5 |
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Susan
与朋友同游
Bangor,
英国
2009 五月 27
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I enjoyed the Grand because it was a great location, nice and quiet and clean and pleasant staff. Only that I didnt notice you could get an extra pillow from end of corridor! And the lifts were a bit slow - sorry. |
8 |
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John
成熟的情侣
Dorking,
英国
2009 五月 27
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the room and facilities were excellent and they were very amenable about our early arrival |
9 |
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Laura
与朋友同游
Madrid,
西班牙
2009 五月 24
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Its location is perfect. It is in very city center, the most important things to visit are around the zone. Perfect to spend a few days visiting. Underground two minutes walking. Facilities good, more than expected for london. Everything is according to its web site (visit it as the rooms shown in its web are exactly the same as the one you will stay in) Just bear in mind that prices do not include VAT taxes, so final price is a bit higher. Pay attention also to breakfast prices. Make sure what you are paying. You can have as many coffee, toasts, croissant as you want just for 5pounds but if you just have one slice of ham or cheese or take just a piece of fruit the price goes up to 10pound and if you take even just one sausage 12 pound. |
7.5 |
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Margaret
成熟的情侣
cleveland,
英国
2009 五月 22
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Everything, including the size, decor, cleanliness and comfort of room. Reasonably priced and very central hotel The lift, and lack of explanation about using room card to work the lift |
9 |
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Elisa
独行客
Brussels,
比利时
2009 五月 18
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I think you have to think providing an iron in each room |
7.5 |
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Steve
成熟的情侣
Nottingham,
英国
2009 五月 14
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The staff were friendly, efficient and helpful; the rooms were clean, modern and well equipped and the chilled water and ice dispenser was a bonus. I think there should be irons and ironing boards in the room. |
7.5 |
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Deborah
成熟的情侣
Torfaen,
英国
2009 五月 13
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The location of this hotel was great. Very central for a London City centre visit and particularly convenient for the train connections to the 02 where we had booked to see a show. When settling the bill on the Sunday morning we were about to be charged the amount quoted on our Booking.com invioce plus 15% vat. After some discussion and producing our print-off of the invioce the charge was reduced to the figure including vat. |
7.5 |
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Robert
独行客
Phoenix,
美国
2009 五月 13
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The bed was extremely comfortable and clean. Very convenient to everything London has to offer. Towels were not plush, bathroom amenities were on the budget side. |
9.5 |
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Noha
携带年纪较小的儿童的家庭
Alexandria,
埃及
2009 五月 12
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Location was fabulous...in the centre of london , close to everything you need to see. You'll save alot on transportation staying here didnt like that breakfast is not included in the price. continental breakfast is for 12 pounds per person. Not really worth the money. You could go to tesco's on the corner and get the same for much less |
9 |
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Sharon
成熟的情侣
skelmersdale lancashire,
英国
2009 四月 28
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I enjoyed my stay at this hotel as it was very central to everythink we wished to see and do, the room was very modern and comfortable and I would definitely book again. |
9 |
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James
年轻的夫妇
PORTISHEAD,
英国
2009 四月 28
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Location, ease of checking in and out |
9.5 |
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匿名
成熟的情侣
爱尔兰
2009 四月 27
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i liked the location, room and architecture of the building and thought the quality of the food in obika was good feel the reception area should be a place where you should can relax with coffee, drinks snacks etc also hotel lacks proper bar and restaurant so you end up just using it as a place to sleep |
8.5 |
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Yu
携带年纪较大的儿童的家庭
Kowloon, Hong Kong,
香港
2009 四月 16
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city tour, because of at the center of city room too small, expensive, average 180 pound per night |
6 |
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Patricia
携带年纪较大的儿童的家庭
Barnsley,
英国
2009 四月 14
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The proximity to all the major attractions, mainly shopping, restaurants and the theatre. The staff were extremely helpful and curteous which always helps to make a trip that much more pleasurable.. |
10 |
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James
携带年纪较大的儿童的家庭
Wiesbaden,
德国
2009 四月 13
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Internet did not work the entire stay, |
8.5 |
住客评语反映的是 Booking.com的客人在酒店住宿后对该酒店的个人意见和看法。这些意见和看法并不一定代表 Booking.com 的观点。
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