The Grand Hotel

its location was good and the sea views were nice however wallpaper had been scraped off the walls outside our bedroom which spoiled it a bit.

yes lack of facilities

Great location and the grandeus of a fine old hotel.

The room / bathroom was a bit tired, and the balconies have been blighted by barriers demanded by over-ambitious health and safety officers.

The hotel was located in a great position right by the station and with views out over the sea.

The hotel is old and tired, the decor in the rooms is somewhat dated and the carpets have seen better days. The leisure facilities that were advertised were not open and there was no mention of this closure when I booked the room three days before travel.

Great location with sea views and right next to Torquay railway station. Easy, secure parking, free of charge.

Standard of rooms (for same charge) varies enormously. Some rooms are very dated with poor bathroom facilities. Updated rooms are much higher standard. However, I have stayed in four different rooms at The Grand Hotel and the mattresses in all the rooms are old, saggy, unsupportive and very uncomfortable...for this reason I am unlikely to stay at this hotel again.

classy, very clean, good position my party really enjoyed their stay.

cold plates at breakfast

Very good rooms, well serviced and nice touches (chocolate on the pillow, etc.)

Cooked breakfast was tepid each morning.

The room was nice and comfortable and the surroundings were lovely.

We chose The Grand Hotel looking forward to a quiet, relaxing stay but were more than disappointed with the number of noisy children who were part of a wedding reception, who were continually running between the tables shouting and screaming while we were having our evening meal. The parents of the children were not interested in controlling them, and from a health and safety point they could have caused an accident which very nearly happened on a number of occasions.

We have stayed at a Richardson hotel before and found the experience to be wonderful. The Grand in Torquay is no difference, from the quality of room to the standard of cuisine you could not complain. What really makes the stay is the staff they are truly superb,

nothing

Its proximity to the railway station and bus route. The relaxed ambiance and friendlieness of the staff particularly reception and breakfast room

There are no local restaurants within walking distance to provide an alternative experience.

The service provided was excellent. Rooms were comfortable and homely. Hotel food prices were dear as were reservation costs if made directly through the hotel.

The breakfast is excellent, with a good range of hot and cold food. Generally the decor is pleasant, though the carpet on the stairs is now getting a little threadbare, and it has the ambiance of a 4* hotel, with a pleasant, impersonal feel, though really it is not worthy of more than a 3* rating. The room seemed quite well appointed, but see remarks below. The turndown service is a very nice touch.

We stayed here twice before over last couple of years; we had rooms with side sea views before but this time we were on the 'inside' of the hotel, with a view of a wall + roof covered in bird faeces (+ a pair of pants?), through a tiny window which was filthy! The window in the bathroom had a mirror across it, reducing light, and an electric towel rail we could not turn off, which made the room uncomfortably hot so we had to sleep with a fan on all night. The shower was small with nowhere inside to put the soap/ shampoo, and round the frame was filthy; I thought it was rust, until my wife demonstrated with a rub of a damp towel that it would come off. One lift didn't work throughout stay and carparking is not good for a 4* hotel.

fast check in and upgrade. spacious layout of dining room.plenty of helpful staff around.

room decor was a bit dated but carpet ok. bathroom needed a lick of white paint to brighten it up.car park opposite needs a sign to tell guests to get a voucher to displaybefore they pay for the ticket.There was a smell of sewerage at the hotel entrance a bit off puttin.

The staff were helpful even when under presure. The hotel is very well located and convenient

Lack of parking, the overheating of the rooms, including public ones, the long wait for breakfast which meant we didn't get it one morning