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Swainson Street, Hartlepool, TS24 8AA, United Kingdom – Show map
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8 properties in Hartlepool
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125 verified reviews
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Best Western Grand Hotel's staff speak: English
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Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is possible at a location nearby (reservation is not needed).
Room service, 24-hour front desk, Laundry, Meeting/banquet facilities
Non-smoking rooms, Lift, Heating, Non-smoking throughout
14:00 - 23:00 hours
07:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One further child under 2 years stays free of charge in a child's cot/crib.
There is no capacity for extra beds in the room.
The maximum number of children's cots/cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
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Based on 125 reviews
Value for money
Show reviews from:
Close to Hartlepool Marina and directly opposite the train station, Hillcarter Hotel has 25 well equipped, comfortable en suite rooms and free Wi-Fi access.
Score from 171 reviews Very good
In a waterside location with views of the marina, this Premier Inn hotel is 800 metres (half a mile) from Hartlepool town centre and rail station. Enjoy free parking and family-friendly en suite...
Score from 140 reviews Fabulous
Located in Saltburn-by-the-Sea, a few minutes’ walk from the sandy beach and Saltburn Pier, The Spa Hotel boasts stunning sea views, a bar, restaurant and 24-hour front desk.
Score from 87 reviews Very good
Just a few steps from Yarm High Street, 15 minutes’ drive from Stockton-on-Tees, Yarm Luxury Serviced Apartments offer self-catering accommodation with free WiFi.
Score from 106 reviews Fabulous
Fantastic building lot of money spent downstairs not too sure if sports bar theme works though drinks reasonably priced
Bathroom especially the shower requires upgrading breakfast nothing special
I was there for one night. Staff were very helpful as I had never been there before.
Road noise and poor wifi connection.
Really like the bathroom decoration and room was nice a big
Based in a great location, lovely old building, staff were really friendly and chatty, bar was good with reasonably priced drinks, the Indian restaurant was 5star.
Décor does need a little updating but not bad that it would ruin your trip.
Staff, breakfast, beds.
Heating is a bit hit and miss in some rooms, not always t-bags replenished
Breakfast The Staff were friendly and helpful
Room too warm The only bar was too noisy Full English breakfast was served up while I was still eating my cereal and I saw this happen to others.The waiters were youngsters so probably needed more training. Late night music kept some of our group awake
People were very friendly and welcoming
Bar area much too noisy not the place you want to use if you were having an over night stay
when twin room was unavailable second room was offered.
no mini bar/fridge in room
Excellent Indian restaurant located in basement and pub on ground floor.
Bar doesn't do any food so if Indian food is not your choice then you have to look elsewhere for dinner.
Restaurant under the hotel
Rooms far too hot Dated bathroom Leaking shower
large room, comfortable bed, parking
Breakfast served in pub (sports bar)
The location The 1908 bar The prices The service
Good central location, decent large rooms, clean and well presented. Free car park next door
The bar downstairs is a sports bar. It was very noisy but it was a Saturday night. The noise stopped quickly at about midnight but it was loud. Midweek may be fine though.
Indian takeaway underneath
Power shower poor, room small.en suite bigger than room.
Stayed here with my wife and kids for the great north run. Really helpful staff. Nice hotel.
good room, reasonably priced bar and Indian restaurant
hot water supply to shower not good
Fairly central Decent adjoining bar Friendly staff
£65 for a single room is overpriced. On the website it mentions parking but doesnt say it is restricted. Shower in the room was cold
Hotel tired decor dark and dreary Rooms very tired lack style and attention. A bit dirty and old Staff very nice but need substantially more training in all aspects service and etiquette with guests in every aspect of the guest experience Rooms need uodating in decor Detail to cleaning including lights kettles phone etc needs improving Room service breakfast missing butter and condiments It's a nice team but wholly under developed and untrained in some if the basic principles of running the hotel It was sad to see this for such a long standing hotel Reception again nice girls but need to stop friends stopping by for a chat and need to halt internal conversations to focus on guest first! When you have sharper and cleaner hotels nearby at half or a third of the price which are full up compared to the grand you need to start raising the bar and it's point of difference Needs attention but it won't take too much effort to achieve. It's simply about the detail and staff training and a bit of investment by Bw
We had a corner room so had double aspect windows, four floor to ceiling to be precise, so very light and airy...but not noisy despite being in the centre of town
The restuarant was closed for refurb and bar food was only being served in a small room not the bar itself. We opted for room service instead but even that was different from menu in room, several things now discontinued that reception was unaware of until they order from kitchen. Finally settled on fish only to be told tartar sauce wasn't available once delivered and ketchup was just sachets! No table in room to eat at either so had to sit on bed! More furniture needed, especially for such a big room!
Location and friendly staff
If we'd known about the refurbishment going on we wouldn't have booked. Also, a wedding party going on til 5.30am with extremely rowdy guests meant no sleep Saturday night.
Location close to station. Good room size with walk in shower. Comfortable bed. Helpful welcoming staff.
Very noisy throughout the night. Wedding party noisy till 2:30. Abusive shouting on landing next to room at 5am. Noisy unpleasant bar area with bouncers on door, loud TV and game machines. No slope access for partly disabled wife. Low powered shower - very slow to get warm. Limited breakfast selection on Sunday morning.
very friendly staff. good for parking. close to town and football ground.
The room I was in was near the lift shaft and was noisey.
in general, everything was ok
the hotel seems a bit run down, even though the rooms have been renovated. there is a bit of an odd smell in the hallways and rooms. one side faces a street that is a bit loud.
we have stayed in the grand on and off for almost 40 years and this is the first time we have been really been disappointed with the breakfast, it was that bad we did not have breakfast before we left, we went to greigs!.
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