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Show map Sanctum On The Green - A Bespoke Hotel

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Newest reviews for Sanctum On The Green - A Bespoke Hotel

  • Dean
      United Kingdom
    August 28, 2014

    Staff were brilliant very friendly

    the bar area smelt of damp and in need of fresheneing up. Very out of the way The rooms had niggly things for example loose door strip, no full size mirror or lighting around the dressing table area (which is bad for women im reliably told)

    5.4

  • Anonymous
      United Kingdom
    August 19, 2014

    The staff were all very friendly and helpful. The food in Luke's was excellent and breakfast had a reasonable choice. The village is quiet but Cookham is walkable and has a good choice of pubs and restaurants. Bed was very comfortable!

    Grout and some walls in the bathroom showing signs of mould, so needs attention.

    8.3

  • Katherine
      United Kingdom
    August 8, 2014

    The food was excellent

    The air con had broken and we weren't offered a fan or a room change and I was told you were not full. In the morning we were bit able to get into the bathroom due to a wasps nest_so we had a very unortfortable. night due to the heat and had to leave without using the bathroom and had to pay ££100"

    5

  • Venita
      United Kingdom
    August 5, 2014

    The setting was pretty. The bed was comfy.

    Horrid room, tiny bathroom with only one light working, you had to be a contortionist to climb through the small gap between the toilet and the shower screen to get into the shower over the bath, the A/C didn't work so it was very hot and stuffy. We couldn't have a window open as we were right next to the steps below ground level which led to reception and was noisy. Service was appalling at breakfast, staff kept forgetting basic items such as cutlery, no milk for tea, there were no tea bags in the room for the morning, the plug for the hairdryer was badly located so the only mirror behind the door was difficult to see into and in general nothing had been thought through in terms of guests' comfort.

    3.5

  • Wendy
      United Kingdom
    July 31, 2014

    The staff were very good and we received a very warm welcome from Tina. Both Tina and Dan were very attentive to our needs. The bed was very comfortable and we spent 2 peaceful nights. The food was average but we did enjoy it.

    There seemed to be a lack of staff, especially in the mornings. The waitress did struggle to cope especially as there were 2 large families with unruly children whose hands were being dipped into the fruit bowls at every opportune moment with no parents to control them. This was not very hygienic at all. The bathroom was small in our room, No 2. It may have been designed or fitted by a left-handed person as the stay on the window is on the wrong side so the window could not be made to stay open. All the taps turn the wrong way and the shower was not working properly.

    6.3

  • Anonymous
      United Kingdom
    July 23, 2014

    Nice place with good facilities. Staff helpful with plates, crockery etc. so could eat in the room when the restaurant was closed. Beautiful location.

    Lots of disruptions e.g. maintenance man coming to the room on the morning of check out rather than waiting until we had actually left/ checked out. No 'do not disturb sign' so woken by the cleaner twice. No information in the room about the hotel, useful numbers etc. Pool used mainly by local children who dive bomb the pool splashing all guests so not a relaxing experience. No food on Sundays and not even any crisps you could buy as a snack or, indeed, any snacks.

    7.1

  • James
      United Kingdom
    July 19, 2014

    Excellent hotel in a perfect location. 5-10 minutes/3 mile drive into Maidenhead. Certainly a preferred choice over any of the central hotels. Value, staff, food and experience all fantastic.

    Nothing!

    9.2

  • Shirley
      United Kingdom
    July 18, 2014

    We couldn't find fault with anything, the staff were very helpfull and made us all feel really welcome, the hotel was excellent, we all wished we could have stayed longer

    Nothing

    10

  • Lesley
      United Kingdom
    July 17, 2014

    Funky decor, music industry pictures and memorabilia, lovely location and v friendly and helpful staff

    I bit off the ebaten track and difficult to find - thank goodness for satnav!

    7.9

  • Sarah
      United Kingdom
    July 15, 2014

    Nice location.

    It takes a long time to get anything from ordering dinner to your bill owing to lack if staff!! Took an hour to get my main dinner and 20 mins to get fried egg on toast for breakfast. Drinks expensive. Pool covered and jacuzzi shut up so not able to use. Nightmare to find

    6.3

  • John
      United Kingdom
    July 15, 2014

    Peaceful location, well appointed. Friendly and helpful staff.

    8.3

  • Chris
      United Kingdom
    July 14, 2014

    Swimming pool, friendly staff, accommodation, breakfast. The openness of the hotel to visitors nothing was too much trouble. I would certainly recommend this hotel to others.

    light in bathroom not working plus bedside light. Air con not working, but fan ok. Toilet seat not firtted correctly but I am sure these items will be rectified

    9.6

  • Anonymous
      United Kingdom
    July 12, 2014

    Comfortable beds food Location

    Mixed decor Dirty cups Part blocked sink (for three days) No attention to detail ie. no tea bags in room first day No milk 2nd day All toiletries taken away 3rd day Chef going out for eggs whist we wait for breakfast (with stewed coffee) Dirty cups (always set on left of table)

    5.4

  • Benaebi
      United Kingdom
    July 11, 2014

    Staff were fabulous, although things out of our control kept going wrong we could not fault the help we received from the staff. Loved the courtyard outside of our room and the music was fab.

    In room 1 where we stayed there were some small finishing touches that need to be made. A tv bracket on the wall (tv not connected) should really be taken down and a the ceiling in the bathroom needs some work, other than that it is lovely.

    8.3

  • Lawrence
      Australia
    July 11, 2014

    It was quiet. Bed was comfortable.

    Property was difficult to find. Hotel restaurant was fully booked and we had to eat in the local pub both nights.

    6.3

  • Anonymous
      United Kingdom
    July 7, 2014

    The staff, sumptuous bed, food, best chips ever.

    The shower. Am sure it would have been good. Was there some knack to it? Other guest complained too. Room very hot. Didn't find air con control until about to leave. So much effort, nothing too much trouble but attention to detail needed regarding maintenance. Toilet seat was the wrong shape for the toilet!

    9.2

  • Robert
      United Kingdom
    July 6, 2014

    Very nice food

    9.2

  • Anonymous
      United Kingdom
    July 3, 2014

    Not all the light bulbs are working and in the bathroom this made shaving very difficult. No shaving mirror, broke, air conditioning not working. At breakfast crockery had not been washed properly. I have stayed here many times and it appears to be going down hill.

    5.8

  • Anonymous
      United Kingdom
    July 3, 2014

    The Suite is extremely spacious and well-appointed. The bed is very generously proportioned with terrific bed linen. The bath is big enough for 6 people whilst 2 can almost swim lengths!

    8.8

  • Anonymous
      United Kingdom
    July 1, 2014

    Staff were friendly and helpful, no fuss about moving us when TV n room not working. Breakfast good. Outdoor pool very nice. Bed very comfortable

    Property felt a bit tired and in need of some updating and decoration.

    7.1

  • Amanda
      United Kingdom
    July 1, 2014

    Lovely peaceful setting. Perfect for a romantic break.

    The pool was not in use.

    7.5

  • Amanda
      United Kingdom
    June 27, 2014

    Room was of excellent quality. Dining room and breakfast was good. Hotel in a beautiful country village. Staff very helpful and considerate. A very enjoyable stay.

    Wifi poor/non existent in room I was put in but In fairness when I raised this I was moved to an alternative room with good wifi. connectivity.

    10

  • Phillip
      United States of America
    June 20, 2014

    All staff were exceedingly friendly, capable and attentive to guests. The Inn is very comfortable, well-appointed, and very picturesque, in a quiet village location.

    No Wifi in the outdoor rooms; if you need wifi, be sure to specify this! TV service did not work at all, despite staff's best efforts. Shower constantly cycled between too hot and two cold, rather unpleasant!

    8.8

  • Bill
      United Kingdom
    June 19, 2014

    2 rooms booked 5 weeks prior to arrival, told on arrival only one room because hotel had double booked and we would have to share. Main lights failed in the room couldnt see to shave, no cold water in shower. offered us the use of a room in the morning to shower etc but this hadnt been cleaned. totally disapointing stay

    4.6

  • Amy
      United Kingdom
    June 17, 2014

    The venue was superb & the staff were excellent.

    The water didn't work one day, which was inconvenient when I had a big day ahead!

    9.6

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