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18 Charlotte Street, Port Ellen, Port Ellen, PA42 7DF – Show map
Excellent location — rated 9.1/10! (score from 205 reviews)
Rated by guests after their stay at The Islay Hotel.
|Classic Double Room|
|Premier Double or Twin Room|
|Classic Double or Twin Room|
|Family Room (3 Adults)|
|Superior Double or Twin Room|
|Family Room (4 Adults)|
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1 property in Port Ellen
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205 verified reviews
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The Islay Hotel's staff speak: English
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Food & Drink
Bar, Restaurant (à la carte)
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is possible at a location nearby (reservation is not needed).
Packed lunches, Luggage storage
Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Designated smoking area
14:00 - 21:30 hours
07:30 - 10:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 1 year stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
The Islay Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 205 reviews
Value for money
Show reviews from:
Very clean, decor,food and drink excellent.
A little expensive and quite noisy from activities in the bar
The hotel location was just right by the ferry terminal. The public areas were very nice, super bar with live music at the weekend and the dining room was lovely. The food was very very good. It was extremely quiet - very little outside noise.
Nothing to dislike.
Location, location, location Clean Great Breakfast and Dinners Good Bar
No lifts to upper floor
everyting was rather correct
Nice, modern facilities.
This is an excellently refurbished hotel. Our room was very comfortable as was the ensuite bathroom. Breakfast and supper were excellent
Only downside was porr internet access. ( probably throughout the Island)
Bar and Food, Staff, Friendly Atmosphere, Location, Close to Distilleries
Nice Bathroom but no shelves for Toiletries, No Wardrobes for hanging clothes,
Rooms 1st class Meal in bar very good
The reception staff were welcoming and helpful. The bedroom was very comfortable with all the facilities which you would expect from a hotel of this stature. The choice of food for dinner was excellent and breakfast was fast and efficient.
I thought the price was a little high even allowing for the fact that it was summer season.
Hotel very handy for the ferry. The refurbishment is excellent. Our twin room was spacious, bright, clean and tidy. We had a wonderful view. Even though we were over the bar, the noise did not interfere with our comfortable sleep. Staff and food were excellent. As for touring, the island of Islay is beautiful
Hotel was lovely, warm and welcoming. The bedrooms were large and immaculate (platinum rooms). Arrived at 9pm after a long journey, ate in the restaurant and the food was excellent.
Breakfast was good but surprised at the quality of the sausages given we paid £195 each for one night you were only offered one slice of toast and the sausages were of poor quality. Slightly disappointed but overall an excellent stay.
Staff were helpful and friendly, and the food and accommodation were value for money. And the evening events were good.
The wi-fi connected only once, for a short time, in two days.
The fact that you can walk to Laphroaig, Lagavulin and Ardbeg from there.
At breakfast I never got a really clean glas for the orange juice (which was in constantly short supply). Same with the coffee-cups, they always had the stains and lines from long-term use and somewhat negligent dishwashing. Most of the time, cup and saucer didn't match, so the cup would always dance around on the saucer. They played always the same background-music. Horrible country-pop by Alan Jackson/Jimmy Buffett et al. Apparently they've only got this one CD. Gave the place the feel of a truck-stop in North Carolina, not a hotel on a beautiful scottish island. Don't expect to sleep after seven o'clock, because when the kitchen starts up its fans, the building begins to hum and vibrate. Oh, and be aware that there's live music down in the bar three nights a week. Don't expect to be able to sleep then. All in all, I can't recommend The Islay Hotel - it's just not worth it.
Great location, friendly service, good food, nice rooms, very nice back garden, all-in-all a great stay
No negative remarks at all
Great location, excellent staff and very cost rooms. Also both the bar and restaurant are very good and definitely worth visiting.
This is a fantastic place to stay. The location is excellent as it is very close to the ferry terminal and Port Ellen is a wonderful and relaxing village to return to after a day taking refreshment of the water of life (single malt whisky).
Location and friendliness of staff. Bar atmosphere and live music.
Noise after 11.00 pm at night.
This is an old hotel totally rebuilt to a high standard, tastefully and expensively decorated and furnished, comfortable and clean. All facilities are excellent. Very good food at the restaurant for lunch and dinner. Good continental selection for breakfast.
Expensive - i travel the world and stay in some of the finest hotels - this small hotel on a remote island, though good, is overpriced Pre-payment - non-discounted full rate payment is charged at the time of booking months in advance. Service - a bit unfriendly/ coldish attitude of some of the hotel staff: nobody greets you unless you greet them first, staff looks away rather than try catching your eye, no effort is made to accommodate your preferences. I requested an early check-in and late departure - neither was granted or even noted. It was refused with a "can't care less" attitude and it felt that they just could not be bothered to slightly change their routine. We arrived 5 minutes after the deadline for the breakfast and asked for some food having travelled since 5am. None was offered though the breakfast room was buzzing and the breakfast buffet was full of food. What would it have taken them to make a plain sandwich and tea given that everything else on the island was closed? Would most of us not do it for a stranger? When you pay £200 per night for one person you are entitled to expect a degree of interest and care. it is not a £10 hostel. Most of the young restaurant staff were nice, friendly and had the right attitude but were not properly trained. I suppose it is hard to get/ retain staff on a small island.
Very expensive compared to other restaurants in Scotland. No other option in Port Ellen Staff not very helpfull Food was terrible
Very good Restaurant. Good bar with wide Whiskey selection.
Friendly staff. Good breakfast . Attractive furnishings
Bedside light didn't work . Reported twice and never got it fixed .
Conveniently close to the ferry terminal for 1 night stay.
Staff failure to replenish many items on the breakfast buffet table eg fresh fruit/fruit juice/milk/pastries. Failure of staff to direct us to an appropriate table for breakfast. Lack of wardrobe space in room.
The hotel had a lift.
Our evening meal taken in our room was a disaster! Steak pie - all steak and no gravy! Tinned peas. Apparently, one chef had left that day and the other was not asked to cover. Should we have been told about this before we decided to order. Our bedroom vibrated for three hours during the evening whilst the kitchen extractor fans were switched on to full. Don't choose room no. 2.
The use of statement pieces of old furniture. Quirky layout. Beer garden. Dinner choices.
The power cut that made for an interesting breakfast! Finding a pair of someone else's socks in a drawer. Not enough shelf space in the bathroom. Bulbs not working.
The staff were very helpful to us when we needed some assistance.
The hotel could do with a residents' lounge as the bar area was fairly basic and usually full with visitors having pub-grub.
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