The Kensington Hotel

great location, lovely decor, great staff made for a lovely weekend

our room was a little cold to begin with

Handy

The staff couldn't have been more polite or more helpful.

staff very helpfull great location

The hotel staff were very helpful and efficient. The room was comfortable and well designed and the foyer area was impressive. The gym was much bigger than I anticipated and seemed very well laid out with free-weights, machines and cardio equipment.

I was expecting a larger room (based on the website photos) and I would have expected a fridge and proper coffee for the price rather than instant coffee which the maid sometimes remembered to replenish.

excellent hotel!!!!

the hotel is a little noizy in the mornigs. the staff could be more silent cleaning the rooms.

Excellent reception, porters, dining room staff. Very attentive, welcoming and willing to serve / help. Also location, close to South Kensington tube very convenient for access to museums, galleries and the West End.

Cleaning service knocked on door on 3 occasions between 8.00 a.m. and 9.00 a.m. on morning of departure.Only one bath towel provided for us as a couple - not remedied, even after we left a note for the cleaners.

I loked a lot the common parts and especially the design of the bar an the good quality of the food

Actually, there's something. The room are very small and the storage space very limited. The shower is too big, steeling some space to move better

Staff could not have been nicer or more accommodating. Considering the very reasonable rate, the Kensington Hotel was excellent value for the money.

My only complaints were the size of my room (tiny), and that the free wi-fi didn't really come through in my room. (It was fine in the lobby, though; and in my friend's room.)

Concierge service was impecable

Double charging on my debit card which left me cash shy for the rest of my holiday. I spoke with them prior to check out and was advised this would not happen . They had already pre authorised the total stay amount and was assured the difference of incidentals was all that would be charged. Unfortunately for me this was not to be . Dubai cash strapped was no fun.

Very confortable, not noisy and very clean rooms. Very good and central position, 5 minutes walking from the tube station. I hope to go back soon.

Kensington hotel was a positive surprise - did not expect a lot from central London hotel with reasonable price. Breakfast was superb, though not included in room price but well worth the 15 pounds. Location very good, 5 min walk to South Kengsinton metro, 10 min walk to Science and Natural History museums.

Bathroom quite small, the bathroom door didn't close properly. Our room was a bit dark, though was because of the location (so majority of rooms probably lighter.)