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Market Place, Richmond, DL10 4HS – Show map
Excellent location — rated 9.2/10! (score from 203 reviews)
Rated by guests after their stay at BEST WESTERN The Kings Head Hotel.
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16 properties in Richmond
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203 verified reviews
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BEST WESTERN The Kings Head Hotel's staff speak: English
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Food & Drink
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is possible on site (reservation is not needed).
Room service, 24-hour front desk, Luggage storage, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Non-smoking rooms, Heating, Non-smoking throughout
From 14:00 hours
07:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! One child under 4 years stays free of charge when using existing beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
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Based on 203 reviews
Value for money
Show reviews from:
Located in the heart of Richmond, this small hotel is well-situated for exploring the beautiful scenery and features of the town.
Score from 60 reviews Review score
The Holiday Inn Darlington-A1 Scotch Corner is ideally located on the A1/A66 junction in close proximity to Darlington and Catterick.
Score from 379 reviews Fabulous
A 3-storey Victorian house built in 1870, Arandale has retained many of the original features, including the fireplaces. It boasts a hot tub, free Wi-Fi and a homely guest lounge.
Score from 85 reviews Exceptional
Centrally located in the historic Yorkshire town of Richmond, The Frenchgate Restaurant & Hotel offers family-friendly accommodation.
Score from 97 reviews Fabulous
Location and car park
Poor checking -in facilities: inattention. Room door very hard to open/shut. Poor service from young man when I tried to book a table for restaurant in evening
Location, staff were very polite and helpful.
Beds really uncomfortable. Rooms felt tired and needed an uplift.
The staff and location - guy on Reception carried our bags to room and everyone smiled and was pleasant. Staff are the hotel's big plus.
Room not available on time - told due to late departures. But it seems there are insufficient room staff because room linen was stacked/piled in corridor for most of the time. Parking - spaces very limited and depend on number of residents and functions - no need to reserve because you can't. Toilet paper - the smallest ever seen at 93mm x 96mm Paper napkins - ditto at 240mm x 237 Creaking bed. Breakfast OK but greasy fried egg. Toilet seat would not stay up - OK for ladies but not gents. Insufficient water flow in bath.
Loved hotel building, location, having a lovely drink outside in the sun
Breakfast unfortunately, poor quality
Excellent location, staff and food
Wifi was unreliable and signal kept dropping off.
Right in the middle of this lovely town. Fine old building. Good breakfasts.
No hair dryer in room
Shower was very very poor. Pressure of water
The setting of hotel and the marketplace of Richmond. Breakfast.
Shower inoperable and taps not assembled correctly. Bed most uncomfortable. Dining room uninviting and funereal, Menu not very interesting. Weeds outside rear entrance and in carpark
Beautiful location, excellent attentive staff, good effortsd
Need a make-over. Not "shabby chic" just shabby --- worn carpets, bed with springs poking into my back, bathroom curtain with mold and tiles need new grout. Would expect better.
As a one day visitor, the location was perfect, and we had a quiet night's sleep, with no noise from the square. Stall were all very pleasant.
the furnishings were rather dated. The evening meal menu was not at all exciting, and with so much to choose from, we ate out. Likewise, we thought the breakfast was expensive, so we ate out.
The hotel has a nice character, the staff were helpful and friendly, the room was clean, there was parking provided at the back. The central location was very convenient.
Our stay was ruined by a few drunks shouting and swearing in the square outside, not only at 11pm as you might expect, but at 2 and 3am as well. In future we will probably stay somewhere quieter outside town instead. A real shame.
the location was great
the room was dirty , the staff at breakfast was poor (not friendly)hotel needs a make over room was overpriced would not stop again
No lift, no real ales and mediocre food
Room upgrade due to rewards member a+ Georgia, was excellent, very helpful and accomodating a++ Location is easy to find and parking was available.
Rear car park entrance looked very shabby Grubby carpets throughout. Difficult to find room due to nonsensical room numbering. Elderly mother was almost overwhelmed by the stairs. Bath and shower for her were too tall for her to reach. She is not disabled, so we didn't book a disabled access room, but the bath was on a raised platform which she could not step over without help and she couldn't have reached the shower head even of she had. Shower in my room was poor, being a mixer tap with little water pressure. Breakfast was not the best, bacon was served stiff and tea was not served for 20 minutes despite asking for it three times.
Superb location in the market place of a handsome Dales town
Accessibility not a problem for us, but could be for some
Staff courteous and seemed hardworking. Excellent position on historic market place. Newly done bathroom rather nice. Generally okay for price.
Lots of stairs...no lift. Room very hot. Fan offered in hotel guide in bedroom but only saw that after a sleepless night. Hotel seemed a bit careworn.
First class location and parking available, though restricted.
There did not seen to be enough staff around.
Comedy of errors from arrival to departure. Untrained and uncoordinated staff result in being told there is a 15 minute wait time to take drink orders, if you can get a staff member to acknowledge you are there. The advertised food service ( from 11:30) is changed to 12:00 or even later depending on how they feel on the day. I have worked in the hotel industry and this was by no means "a busy day" so goodness knows how they would cope. Low water pressure resulted in the new glass washer being inoperable and no-one had the initiative to take them to the kitchens to be washed but just stacked EVERYWHERE in the bar all day, crockery from the evening dinner service just stacked and left on a sideboard in the public area, still there at 6am the next morning. Who wants to see congealed dirty dishes when they get up in the morning. The water pressure also affects the showers ( can change to freezing or scalding while you are showering) so DO NOT leave children or anyone subject to heart attack unsupervised. We were using the bathroom waste bin filled with water to "flush" the loo as it was the only effective method. The "superior" room (3) is charming if you dont look too hard, net curtains unhemmed and fraying at the sides and bathroom grouting any 4 year old would be proud. On the second floor, which is quite stuffy in the warm weather and leaving the windows open gives no relief but you can follow the antics of the party crowds till 3am. I could go on and on but as I have talked to Georgia (GM) and she assures me that that they are working hard to recruit competent staff and implement good working procedures only time will tell.
Location, comfortable rooms... But avoid rooms facing onto square.
Traffic and noise at front of hotel, Taxi rank till 2.am Avoid rooms facing onto square if you want any sleep, deliveries from 5 am onwards.
Very noisy with rooms facing onto the square. Lots of banging and truck activity in the ear Y hours of the morning.
staff very helpful, free parking and very good location and food quite good.
Food, particularly breakfast. Location Parking
Lack of lift Poor shower facilities
The location to Richmond
I reported that the shower head and pipe had been removed. It was dismissed casually as `being under repair`. All it needed was a new shower head and flexible pipe, which would have taken about 5 minutes to sort out. I would have fitted it myself if I had one. This meant I had to spend two nights without a shower and had to manage with a bath (difficult to wash hair). Also the hotel takes pride in advertising real ale. There were three real ale pumps in the bar, none of which were working for the two nights I was there. I was so much wanting to like this place but ended up disappointed.
Good location friendly helpful staff
Rooms too warm and stuffy.
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