BEST WESTERN The Kings Head Hotel  

Decor, character of the property, the staff were friendly

car-parking (lack of), one or two missed dusty surfaces (ex-military, I spot these things).

Bed comfortable Nice clean room Staff friendly

Shower wouldn't work properly, couldn't get temperature balance, but managed! Son's shower in his room was just a dribble of water, but again he managed. Because we were on a room facing the square there were lots of noisy party revellers between the hours of midnight and 3a.m. around the taxi rank so couldn't get to sleep so would definitely prefer a room at the back of the building next time.

Value for money very friendly staff very ggod rooms

Shower was very poor Lot of noise on fri morning

room was spacious and comfortable,

bed was high especially for my husband who is disabled, the fact that he could not get down thwe stairs for tea as were put on second floor by time he got up them wasnt able to get back dwn till morning,and the fact two single beds had been pushed together inthe other room under name of jarrett ,it was a friend and my young son in that room not really wanting share bed. breakfast was a lot to be desirard scrambled egg un cooked charged for full breakfast when only had beens scrambled egg n toast, not really good start to a long day ahead.

It was right in centre of Richmond and in the market square close to shops,bars and restaurants.

Excellent location, great value for money. Staff were very attantive and helpful.

Comfortable room

Had to wait at reception for a couple of minutes each time I went there, it was always empty apart from check out. Shower in room didn't work

We loved the location of the hotel and the super sized bed.

The shower was really poor and also there was no heating in the bathroom

The Kings Head was an all round worthwhile stay.The manager and his staff where really good,nothing was a problem, We,ll be staying there again, in the not to distant futour

Leaving.

The Hotel has very friendly, helpful staff and is in a great location.

The water pressure in our room was not very good which made the shower very feeble. The hotel was having some refurbishment done but again this was only a minor inconvenience.

nothing

room was cold no proper shower very noisy between 3-4am beakfast was was very fair, wrong order given twice. landing being spring cleaned outside our room.

Central location Well appointed Clean Room size Breakfast

The water was only Luke warm, not enough pressure for a shower, and the bathroom tiles were loose, toilet moved when you sat on it which was a safety issue if you were elderly (room 3)

It was at least 20 years since I was last at the Kings Head. The hotel has retained all it's elegance and charm yet has the mod cons you should expect. The staff were really helpful and friendly. This is a fabulously comfortable place to stay just off the a1 at Scotch Corner if you are travelling North to Scotland or South from there. Good value for money and right in the centre of town.

The bathroom was cold! And the water pressure on the second floor wasn't great for the shower. But I had a lovely bath and managed even to wash my long hair. There isn't a lift so be warned if you can't manage stairs. But hey - for the money and the nostalgia it was fine as a stopover.

Staff and location

Smell of paint, but appreciate dining room was being refurbed

Water pressure in shower was non existent!

staff

put in room number 12 which had bathroom windows that you cant see out of in main room moved to new room after complaint and it had clear glass windows

We booked a superior room and the bed was fantastically enormous. Room size was good light and airy with double windows.

There were no lifts, although we were on the 3rd floor. It didnt bother us as we are fit, but it might be importants to others! We had a room at the front of the hotel overlooking the square, the bad news was late night revellers being noisy until 3am on the Saturday morning. Made worse apparently as the taxi rank is stationed in the square, so had a restless and bad nights sleep!

convenient situation very friendly helpful staff

staff location bedroom

bathroom..poor shower

The room was spacious plenty of wardrobe space and the bed was gigantic and nice docor loads of well light mirror s the bathroom was clean modern and warm The staff were friendly and helpfull and the food was excellent and very good value

No lift so heavy case was a pain

Nice comfortable place to stay

Nothing

comfort and friendley atmosphere

the inly thing was the mattres and pillows were to hard

Almost all staff were friendly and helpful. Comfortable spacious room. Food was very good, both breakfast and dinner. Central location.

Superior room overlooked the picturesque market square. However each morning at 5.30 a delivery for the adjacent supermarket arrived with reversing klaxon, noisy trolleys and from then on sleep was impossible. Unfortunately the response from the receptionist was, 'You just have to put up with it. It's a superior room because of the view!' I appreciate that, but not from 5.30. They should inform people of that. It's a shame about these two point because otherwise it was fine. My recommendation to other travellers must take this into account if they are booking.

Staff very helpful

Although we had superior room it was very cold despite staff bring in extra heaters and the tv had to be replaced and the bathroom cabinet light did not work. It was a little shabby chic and does need some investment.

The staff were knowledgeable and friendly and only too happy to run off bus timetables. I was upgraded to a very smart clean double room. I paid an extra £5.50 for breakfast which was the best I've ever had. Can't recommend them more highly.