Hallmark Hotel Carlisle

The central location and free car park. Breakfast was very good and staff very helpful.

Room 206 was on the back of the hotel and we were wakened at 5:30 by recycling bins being emptied.

I found the location of the hotel excellent, in the centre of the city next to the train station, it was a plus that the hotel had free secure parking. The decor of the hotel downstairs was really good, slightly more dated in the rooms, but still a high standard. The hotel staff were excellent, always available and eager to help. Especially Kealy on reception and Jareslaw on the bar. I would definitely recommend this hotel and i will certainly be back for a stay in the future.

Convenient good breakfast

We were met upon arrivel by friendly, welcoming staff who ensured a comfortable stay. Nothing was a problem for them.

comfortable and clean, value for money

paintwork (away from main areas) needed redoing - no hairdryer.

traditional town centre hotel, nicely refurbished with parking and free wifi

Plumbing noisy

The location of the hotel. Clean and friendly staff

Very convenient for station. Interesting looking city

Some of decorations/fittings looking slightly down at heel.

Spacious and nicely furnished. Comfy bed

Lack of shelf/bench space in the bathroom (usual hotel problem) for toiletries and additional towel rails would be handy.

Location, location, location.

The recent renovation still very spotty. We had a newly refurbished room, but found no towel rail had been installed in our bathroom (despite the environmentally responsible notices to hang up our towel on the [non-existent] rail if we wanted to do our bit for the environment. Lavatory seat not anchored to lavatory, (though this latter issue was speedily fixed!) Severe understaffing at breakfast -- just two exhausted waitresses for the whole dining room. No ramp for disabled or those with mobility difficulties to cope with the front steps.

The Staff were pleasant and Friendly, especially the Reception & Management, who were exceptionally helpful in a recent crisis.Nice decor and pleasant surroundings. Bedroom we had could be better, but ours was an upgrade. Dogs catered for. Would recommend Hotel, not car parking facility.

Food was excellent but very slow service, 2 hours to eat a 3 course dinner, even though not really busy.Distance for carrying meals to guests too far from Dining Room. Toasters did not work, staff have asked repeatedly to replace them. Attention to detail from guests requests should be better , more management direction perhaps. Car Park CCTV only views entrance barrier, not entire area, which we found to our cost ,and others car owners recently....

Very convenient for the old town centre and railway, easy to find, excellent parking, good breakfast

It describes itself as recently refurbished and of 'boutique' character. While the entrance and reception area fall into this category, the room we had was not recently refurbished. While it was of an acceptable standard it was almost dingy, with cig burns in the net curtains, a lavatory that moved slightly (!), and wobbly old sprung mattress on bed. We were disconcerted to find that the lifts and stairs are directly accessible as you enter, while reception desk is at the rear of the building. There clearly have been issues, as the lift has been graffitied - not reassuring.