Best Western The Wiltshire

The welcome we received on arrival at reception.

pillows hollow fibre/foam, surely feather pillows could be offered rather than having to potentially seek them, if they were on offer at all. Did not think this hotel rated AA 3Stars. Decor tired and 'lived in' both public areas and rooms. Seems to cater more for golfing fraternity. Bar meals no more than basic.

Good location.

Breakfast not sufficient to cater for number of guests and service was poor. Reception staff were disorganised and offhand on check out. Rooms were hot and not sufficiently ventilated.

It was very convenient for us except for the above.

Apart from the dangerous floor in the shower room the disable room is situated a long way from the entrance to the hotel. Wheelchair users have more accessories to bring on holiday so several trips were neccessary to bring these in.

The best hotel pool for some time. A most enjoyable and successful stay.

Breakfast

Only one bath towel double room/no kettle/mould round the bath/arrived 1300 hrs not alowed in the until 1400/would have been late for the funarel we were attending/staff not very understanding.

room was OK, bed comfortable. TV kept changing channels of its own accord.....

the breakfast facilities - shocking to say the least. There was a golf match on and they were a bit busy, to be fair. But the restaurant tables were not cleared, instead they chose to set up some more tables in a adjacent room, and heard the hotel guests in like cattle. Inexperienced staff who do not have a clue about customer service.

Use of the swimming pool. Countryside. Cleanliness.

Breakfast food nearly run out by 10.00am when it was supposed to be served until 10.30 and only a few items were refilled - juice and beans! Tables not cleared, we had to clear a table for ourselves.

Simple, though Clean and Comfortable Room. Friendly and Helpful Staff. Free Parking, close to Hotel. Restaurant with decent Wines and Good Food, great Value for Money

lovely setting,very relaxing atmostphere.

Heavily populated by golfers so I assume it has a reasonable reputation for the golf course. We were there as a matter of location to other activities. Clean and generally well mainatined facility

For som estrange reason we had a fold up bed i nthe room. On the first night I asked it be removed as we had to walk around it. Two night later it was still there. It cost them the extra candy bar on the pillow every night for their lack of follow through.

The staff were very friendly and let us use the facilities even before we checked in.

The staff were extremely friendly and helpful and the room was clean. The bed linen was nice and crisp.

On arrival the room had only been issued with towels for one, despite the booking for 2. The towels, although clean, were on the dull side.The buffet breakfast was not hot, but to be fair we were towards the end of the breakfast time.