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Hallmark Hotel & Spa Bournemouth

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The Cliffeside Hotel

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The Ocean View Hotel

hotel With beautiful views of the coastline from the cliff top, the elegant Ocean View Hotel has an outdoor swimming pool and leafy gardens. Bournemouth’s vibrant town center is 10 minutes’ walk away.

Most recent booking for this hotel was today at 09:28

Score from 364 reviews Good 7.6/10

Newest reviews for The Manor

  • Richard
      United Kingdom
    August 26, 2014

    Lovely rooms in a great location . Ate at the Jetty , wonderful food .

    Rooms was a little hot

    8.3

  • Jan
      United Kingdom
    August 26, 2014

    Clean, good sized room. Very clean.

    Alarm going off at 3am and 6am - but no explaination or apology from the staff the next day. Breakfast finishes at 10 which is too early.

    7.9

  • Michael
      United Kingdom
    August 26, 2014

    Good dining room and cooks

    Lack of staff to serve food who had to be chased

    7.1

  • Wendy
      United Kingdom
    August 25, 2014

    Good location, unusual and interesting historic building, comfortable bedroom, very pleasant dining conservatory, good breakfast, tasty evening meals and excellent Sunday carvery. Made a solo traveller very welcome.

    8.8

  • Katie
      United Kingdom
    August 22, 2014

    The standard of food in the Restaurant was excellent and ll the staff are extremely friendly and helpful!

    9.2

  • Anonymous
      United Kingdom
    August 22, 2014

    Staff were helpful, location was quiet and restaurant food good value

    Noisy plumbing, bedside lamp didn't work Crome finishes in bathrooms all tarnished. The standard Breakfast choice was very disappointing.

    5.8

  • Anonymous
      United Kingdom
    August 20, 2014

    Very friendly staff, great with children, able to relax, food was fantastic

    fire alarm went off a couple of times during the night but sorted quickly

    10

  • Gemma
      United Kingdom
    August 19, 2014

    Location

    Hotel needs updating and rooms need a lick of paint. It's also a lot of money considering breakfast isn't included!

    4.6

  • Simon
      United Kingdom
    August 19, 2014

    Only booked three days before so the Manor wasn't our first choice as we were ideally looking for somewhere nearer the Jurrassic Coast but they had a double room available at a good price so we booked and am glad we made the choice. Jake the manager and his team were excellent. The room was clean and comfortable and the food at dinner and breakfast was superb and not expensive. The rooms had quirky names too which added to the fun..we were in "Leave me alone" ;))

    Location not ideal for us but couldn't fault apart from that

    9.6

  • Karen
      United Kingdom
    August 13, 2014

    Staff Comfy beds

    Noisy people in the hotel Considering the cost of the hotel, the breakfast wasn't great - only continental unless you paid extra

    5

  • Anonymous
      United Kingdom
    August 10, 2014

    Loved the style of the restaurant and would be a great base to Explore the surrounding areas!

    It had no headboard in bedroom and it was rather grubby above the pillows!

    7.1

  • Anonymous
      United Kingdom
    August 5, 2014

    Staff were extremely helpful.

    9.6

  • Anne
      United Kingdom
    August 1, 2014

    Breakfast- good selection of healthy options, rooms clean and pleasant staff.Nicely furnished although starting to look tired. Quiet and easy access to New Forest, beaches etc. Reasonable price.

    Limited menu and of surprisingly poor standard for a 4* hotel.Restaurant closes at 9pm and bar at 10.30pm. Having sampled the lunch menu on arrival I would not eat there out of choice again. No shaving mirror in the bathroom or a mirror by a light/window for putting make up on. No long mirror in the room.

    7.5

  • Allen
      United Kingdom
    July 29, 2014

    Excellent position for various trips

    No air con had to get fan very hot in room even with window open.Plus hair dryer was not supplied in room as indicated in advert we asked for one and supplied from another rom

    7

  • Lindsay
      United Kingdom
    July 29, 2014

    It was a spur of the moment booking so we got a great deal on the room. Check in is until 11pm which is great as we did not leave until 9pm. We had a courtesy call from the front desk to inform us that after 10 we would need to call the night porter, which was lovely to have as it was a personal touch. While on the phone I disclosed in passing that we wouldn't be much after 10pm. When we arrived, around 10:20, the young girl that I spoke to had stayed up for us, which was so lovely of her to do. She showed us to the room, which was beautiful and even offered to help with the luggage! 5 minutes after arriving we get a knock on the door with an offer of a free upgrade to allow us more space (we had child in tow). The new room was beyond belief as it was huge and wonderfully decorated! We couldn't believe our luck! All in all the whole experience was just brilliant and I couldn't recommend this hotel enough. We will definitely being choosing this hotel over the others in the area every time as the service we got was out of this world and the hotel was beautiful.

    That we weren't there long enough! Should have booked a couple more days!!

    9.6

  • Paul
      United Kingdom
    July 26, 2014

    Good location and tranquil surroundings. Excellent base for visiting the area. Didn't use the bar or restaurant so cannot comment.

    Had paid extra for a Superior room, to celebrate my wife's 50th birthday. However, the 'Blue Ice' room we were given wasn't what we were expecting. On Booking.com the picture depicts and beautiful art deco style bedroom, when I asked the receptionist it turned out that the picture depicts the bridal suite, so bit of mis-representation and very disappointing. The 'Blue Ice' room itself was basic, the décor was depressing, with 'sage' colour walls, and an unusual mixture of brass wall lights with silver plated light switches and sockets. The bathroom was more depressing with grey/black walls, black tiles and black flooring. Bathroom cabinet was unfinished with exposed wood side panels, and rusty toilet roll stand, rusty waste bin, and broken window stay. Room price included breakfast, but was disappointed to find that this was continental breakfast only, and cooked breakfast was an extra charge. Also ordered a bouquet of flowers as a surprise for my wife, but the girl on reception had no idea about this. Eventually received the flowers the following day. At the time of ordering I had specifically asked for no lilies as my wife doesn't like these, but loo and behold there were 5 lilies. In fairness the hotel did not charge for the bouquet. Sorry to sound so critical in this review, as I have stayed at some very nice 3 star hotels, but when you pay extra, for a 5 star rated hotel, we had expected something special. I think whoever gave the 5 star rating should have gone to specsavers!

    6.3

  • Shelley
      United Kingdom
    July 24, 2014

    The room was bit too hot in this weather. So not that great for a summer evening, but overall, it was good.

    7.1

  • Victoria
      United Kingdom
    July 22, 2014

    Comfortable attractive room Staff very helpful

    9.2

  • Don
      United Kingdom
    July 22, 2014

    Very comfortable, no hitches

    7.5

  • Colin
      United Kingdom
    July 22, 2014

    Clean room and shower. good parking. good price. ideal for business stopovers.

    Toilet contained the previous occupants urine. wi-fi kept dropping out. no marmalade or beans at breakfast. toast arrived when I had nearly finished my breakfast.

    7.1

  • Anonymous
      United Kingdom
    July 20, 2014

    Inadequate staffing. Bad experience on arrival being told we had no booking. Only one hanger in wardrobe and bulb in bedside not replaced despite two requests

    6.7

  • Cathryn
      United Kingdom
    July 15, 2014

    The peaceful location The Sunday Roast The friendly staff The King size bed The huge room The excellent shower The country outlook to the sunrise

    No complaints

    9.6

  • Michael
      United Kingdom
    July 15, 2014

    Friendly although rather vague staff. Maybe a bit of training would help.

    Confusion over my booking (10 mins to check in) when we checked in even though I had phoned the hotel to confirm the booking a couple of days before we arrived. Very saggy bed hurt my back. The Room was "leave me alone" No light bulbs in the bed side lamps. Many bulbs in the chandelier in bar not working or missing. Chandeliers filthy dirty and needed a good clean. Very strange smell of stale mud and sewage in the hotel bar. Tooth paste splashes on wall by bath room mirror. Stale croissant as part of a continental breakfast. Not very continental as cheese and ham feature in many European breakfasts rather than fruit salad. Confusion on the price of the room requiring a cancelled credit card transaction to get the agreed price of £90.

    5

  • Elaine
      United Arab Emirates
    July 13, 2014

    The English male staff were extremely helpful and friendly. The decor was homely and very individual - very good. Food was also very good. Lovely location

    There are no telephones in the rooms to call down to reception. We had a broken kettle and chipped beakers so couldn't call them and there were many stairs to get down to the ground floor. The electric sockets failed in 2 of our rooms - we said not possible to dry hair or have a drink. But we were given no discount as compensation. The building is a little jaded around the soft furnishings

    8.3

  • Vivian
      United Kingdom
    July 10, 2014

    Breakfast was good

    Furnitures too old, room was stuffy

    5.8

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