The Manor Hotel  

The lady on reception when we arrived was absolutely fantastic, unfortunately didnt catch her name! the rooms were alot bigger than anticipated! Rooms were immaculate also! (i used to be a house keeper in a hotel so slightly fussy :) but it was immaculate) tea tray was nicely stocked and biscuits were lush! breakfast was fantastic, great selection! Young gentleman on restaurant door at breakfast lovely! lots of choice! all staff very friendly, nothing is too much effort! Had dinner in Houstens bar and grill! prices reasonable and the steak was too die for! Hotel itself is gorgeous, very grand looking! Loved the winding staircase next to reception, considering it as a potential wedding venue!! thanks for a lovely stay!

Only thing i didnt realise was that we could have used the windmill village leisure facilities. Shame Manor doesnt have leisure facilitlies.

very friendly helpful staff had an extra teenager staying on second night was only charged £10 for an extra bed and it was quick and easy to sort out. Staff made huge effort to get us takeaway menus from local places printed out menus and recommended place to go which proved a real gem. Really went the extra mile I was very impressed!

Good price and convenient location for the LG Arena.

I didn't think the staff were particularly friendly or professional in their duties.

The location and the hotel itself is very nice and well kept. The surrounding area is nice.

On arrival we were advised that the restaurant was full for that night and all they had available was a table in the bar which served bar meals but that was fully booked until 8.30pm. We had asked for a double room and got a twin room and could not get an exchange as the hotel was full. We had to ask for bedding on one of the beds to be changed as there were makeup stains on it, the manager did apologise and changed the bedding himself. They never had enough tables at breakfast and we had to wait, then they started to give the tables to other guests that had came after us for breakfast as they could not remember who was first.

Wasn't enough signage about how to get to the rear carpark, from inside the hotel

Reception staff were friendly and efficient. The room service meal was excellent and the breakfast very good. I found it excellent value for money.

Modern clean a high standard breakfast excellent Great Value for Money

Could not get bthe room heating to work could have contacted reception but only in room overnight

It was a very enjoyable stay . staff were very friendly and the room was in excellent condition . you have a choice from a restaurant to eat or just a bar meal . the hotel was absolutely wonderful .

I have no complaints whatsoever . definitely will recommend to family and friends

The location was excellent, and the rooms very quiet at night.

The room was dirty, and they had to move us to another room. The service and food in Houston's bar/grill was very poor, but the food in the restaurant was better. The breakfast was poor, and tea was served out of a thermos flask ! The bathrooms need updating.

As I was coming down with two dogs to go to Crufts, I appreciated the tolerance to dogs (and no surcharge!). My daughter and I also enjoyed our dinner in the Regency restaurant. The hotel was extremely busy the night we stayed but I didn't personally feel affected by the number of other guests and visitors - every thing ran very smoothly for us.

Great location for the nec.

Not the hotels fault, but the booking.com site gave the hotel's address as Main Road, cv7. There are two Main Roads in cv7 about 8 miles apart and without knowing which one the TomTom took me to the wrong one!

We enjoyed our stay at the hotel the staff were friendly and helpful. The room was lovely. Only thing I would have liked to have seen was a small fridge. Would recommend to friends and family and will be back to stay for next year's Crufts!

Dog friendly. Good location close to NEC