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31 Great Cumberland Place, Westminster, London, W1H 7TA, United Kingdom – Show map – Subway access
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687 verified reviews
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The Marble Arch London's staff speak: Romanian, Portuguese, English
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Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room service, 24-hour front desk, Luggage storage, Private check-in/check-out, Laundry, Dry cleaning, Ironing service, Shoeshine, Trouser press, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Lift, Heating, Air conditioning
Romanian, Portuguese, English
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
There is no capacity for extra beds in the room.
The maximum number of children's cots/cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 684 reviews
Value for money
Show reviews from:
Within 5 minutes’ walk of Hyde Park, Oxford Street’s shops and Marble Arch Underground Station, this 5-star hotel features a modern bar and an on-site spa.
Score from 1251 reviews Fabulous
This stylish 4-star hotel is in the West End, 100 metres from Marble Arch London Underground Station. It boasts modern, luxury rooms and a Michelin-starred restaurant.
Score from 3480 reviews Very good
In London’s West End, this stylish hotel is just a 5-minute walk from Oxford Street and Hyde Park. It offers air-conditioned rooms with free Wi-Fi and a gourmet restaurant.
Score from 1417 reviews Very good
Superbly situated, Thistle Marble Arch overlooks Oxford Street and Marble Arch, a 10-minute taxi ride away from Paddington Train Station and its fast link to Heathrow Airport.
Score from 1493 reviews Good
The efficient front desk management. Thank you for outstanding services. Merry Christmas, Atli Björn
Perfect location, perfect water pursuer in the showers, nice staff
Location was great, style was very nice and modern, comfortable, well managed.
Great location , convenient for the Oxford street shopping , Hyde park and close to the theatres . Friendly and professional staff , we were upgraded and with early check in . Room very comfortable and clean , nice decor , complimentary water and fruits
Excellent location comfortable bed
Absolutely terrible and disgusting attitude of staff even though I pre paid the hotel was demanding another payment and refused the return of my £50 deposit despite me having not consumed anything from the mini bar
Staff relationship was fantastic. Safety of my valuable items were excellent. A place I look forward to stay in my next visits.
No provision for dinner.
location, staff, cleanness, facilities
Room was a bit small
Beautiful bijou abode in the city. Would return in a heartbeat.
1. Change of towel - everyday 2. The location is very convenient and within walking distance to the malls. 3. The saff are warm and friendly especially the door man.
1. Change of bed linen - not on everyday basis. 2. Complimenary fruits & mineral / drinking water - not on everyday basis. 3. Breakfast menu package was not disclosed - until the last day our stay.
It is not the first time I stay in London, but it is the first time that I have met that strange hotel policy. I booked three rooms in this hotel, they blocked my money, and then, when I arrived they told me that they didnt have guarantee reservation for us. I have needed around 1 hour to clarify this situation.
Location was great
The bed was not comfortable. The room was very small.
All amenities are charged , rooms are tiny , no bathtub in room as per pictures
The rooms we got where a lower floor , basement , they where very compact and stuffy . No bathtub as per the pics . We where charged for inter room calls and amenities . Very bad experience
Friendly staff. They went out of their way to make our stay even better
Location was excellent for shopping and sightseeing. We hardly had to use the Tube, but when we did need it, the Tube station was three minutes away. Clean hotel with nice communal areas. Pleasant staff, did the service required for a five star, but sort of akwardly delivered.
Received a cellar room, which is not what we paid for. Breakfast was very expensive, so never bought it, as access to cheaper and better alternatives were in the plenties. "Fresh fruit available at all times" turned out to be a bowl of apples in the reception desk.
Location good quiet environment
Facilities in poor.bed small wardrobes small.no luggage storage facility
friendly staff clean comfortable
rooms are small
Location. Modern. Friendly. In room facilities. Kettle. Fridge.
Floorboards in room above were creaky and woke us up. Bit too warm at night.
bed in the room is ok but if you would like to stay in a little bit bigger room you have to definetely pay MORE and get a deluxe club room, otherwise rooms are too small. good hotel had a renovation.
reception staff ( except the morning shift when we arrived) is rude, need a training, I couldn't get an invoice under the name of my company why the answer is simply NO and in very bad attitude. breakfast is too poor for what we pay. rooms need to be cheked by housekeeping properyl.
Deluxe Rooms are small. They forgot to clean the room and when we asked for something a couple of times we were left waiting and had to remind to have it dealt with.
security very very bad
Room was very comfortable, hotel well located, staff were very good.
Shame there was no inhouse bar to join my colleagues in before we ventured out, however there was a champagne bar over the road which was associated with hotel.
all was to the high standarts
THE FREINDLY STAFF: MRS. RINHA , NARGIZA AND IRINA. ESPICALY IRINA SHE IS A WANDERFULL GIRL AND VERY EXCELLENT IN COMUNICATION, I THANK HER VERY MUCH FOR HER EXCELLENT DOING JOB.
1-THE NOISE RECIEVED FROM OTHER NEIGHBOR ROOMS LIKE SOUND OF TV,TALCKING,DROBING THING DUE TO A BAD ISULATED WALLS. 2- THERE IS NO FOOTBALL CHANELS LIKE SKY CHANEL.
Very stylish boutique hotel . Excellent location . Room was small but had everything you would need during your stay . Interior decor was excellent .
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