The Marble Arch London  

In fact I booked in the Marble Arch Hotel asa five star hotel but in fact when I went to the hotel I found it below the standar and can not be more than 2 stars hotel. I informed them when I checked in that I will leave the hotel next day and I will cancelled the rest of my booking, as I arrived from long trip from L.A. I slept and when I waked up 8 pm I modified my booking with booking.com. The next day when I checked out the lady in the reception asked me to pay extra night I tried to explain but she shouted to me and the treated me so badly. The people there do not know how to react with guest, the hotel so noisy, my room was in the ground floor. I really had bad experience with this hotel I will never forget it. I can not believe that I paid more than 400 pound for such type of hotel. I want to Hayatt Regency the Churchill hotel, and thanks good I found room there without previous booking. Sorrey to say all that, but I really feel bad. Thank you.

Every thing in the hotel below the 5 star standar, the hotel it self, the facilities, even the staff do not know how to act with guest, I never met any receptionist shouting to the guess. It is really very very bad experience. I will never recommend this hotel to any body.

I like everything in this hotel

The room was very small. One does'nt exepect a room that size in a 5 stars hotel. The room and the cupboard might be sufficent for one person not for a couple who intend to stay several days.

location modern internet good

room size ok but too much stuff in it made it feel small

Location is good, 5 mints to oxford st, and also 5 mints to adgward road, so quite , they dd upgrde me on arrival, internet wifi is free and very fast 10 mb down load, room cleaning two times a day,morning and at 5 pm if u need it, staff helpfull ,i like to stay next time.

The wifi was cutting off on my iphone continously i dd reported that they dd promise to fix the problem next day but problem not solved

The Marble Arch London exceeded my expectations. The location was perfect and the price was reasonable. It was a 5 star accomodation in terms of design and cleanliness. I was anticipating bad attitude from hotel staff as I read many bad travellers' reviews emphasizing on that point through the Booking site. On the opposite staff were friendly and kind and offered help whenever needed. The only drawback of the hotel is the limited facilities which I can mainly consider as a 5 star bed and breakfast rather than a hotel. I would recommend the marble arch london for solo or couple travellers and I think they will love it.

What bothered me one morning was the limited help in the breakfast buffet were only one waiter was available and many guests around asking for missing cups, juice refill or coffee. One waiter was overwhelmed and people were complaining including myself were i decided to skip breakfast and bought coffe and a sandwich from a nearby coffee shop.

I went to do the marathon,but could not get breahfast till 7 next morning which was too late.Also walls seeem to be paper thin.

The hotel location

The internet conecction was very bad

almost everything .

Conditioner was very hot .

A clean, airy, quiet room with comfortable bed. Good breakfast for the price. Excellent location. A very pleasant stay.

Room safe was not working but this was reported as it was not important to me.

The price of the room far more than worth, rooms are very small in size to 5 star hotels

The hotel employees were extremely kind and helpful, I dont think they have the word no in their dictionary!! Their main focus were their guest and his relaxation; they were extremely professional and my club room was beautiful and the.location of the hotel was excellent Thanx marble arch for making my honey moon easy and beautiful

Conveniently located near Hyde Park and Oxford St.

Provided a very small room in the basement with a major moth issue. Shower drain clogged and I had to repeatedly turn off the water to prevent it from going over the edge and all over the bathroom floor. This was the first time in 3 years Booking.com mislead me based on the rating, number of stars for the hotel and reviews. Extremely disappointed.