The Montcalm

Design, personal

very friendly staff

needs better club lounge food/beverage

The staff are friendly and the hotel's public areas and bedrooms are clean and fresh. The room we had was a reasonable size for London and well appointed.

The technology doesn't work properly. On 4 occasions the keycards failed to unlock our room and had to be re-programmed. This problem was very badly handled by the staff and even the manager. Also, the televisions (there's even one in the bathroom!) didn't work very well. On arrival we ordered sandwiches in the lobby - these took 45 minutes to arrive. Lots of staff wandering about, but none really ready to help in any useful way.

Clean, good sized room

Fantastic location- very close to the Marble Arch and Oxford street.

Twin rooms were fully booked, although I did get confirmation from booking.com stating that I had sucessfully booked a twin room. The hotel was very over-priced and pretentious and I definitely did not feel welcome at the hotel.

i liker the sataf and the rooms and the location

The staff were excellent, the rooms were very clean and well designed. The tv at the end of the bath was brilliant. Technically advanced (door signs - much better than hanging ones). Great location next to the tube station and Oxford street.

The rooms were a little small for the price. The bath room tv didn't show bbc 1,2,3 (minor point!)

The location is good.

They don't like Chinese. They need to ask/request to provide the normal service, not like in HK or Asia's Hotel.

The hotel is well situated, excellent services, restaurant and serving are good

Location and extremely helpful staff

impossible to justify pricing breakfasts at 20 pound per person

A fantastic boutique hotel, at the very center of the city. Minutes away from tube and Oxford St., Hyde Park. One of a kind unique design in lobby and rooms. Capacious rooms with style. I loved the glass in the shower overlooking the bedroom. Great idea ! The staff were extremely kind and considerate. I will definetely stay again.

The rooms in the basement are a bit dark and unpleasant. Be sure you stay above ground.

I particularly liked the very central, convenient location and the friendliness and helpfulness of the staff - they're really very attentive. Very comfortable hotel with attractive decor.

The "view" from my room was basically onto some brick walls with a glimpse of sky. The room was rather small.

The design features in the room, the calming ambience of the hotel lobby, the bar - which gave us the best Gin and Tonics....Hendricks!! We were so impressed by the friendly staff, who were helpfull and cheerful, the bed was so comfortable and the linen was to die for - and the Aqua de palma toiletries....a nice touch!