The Moorhill House Hotel  

Everything is perfect about the hotel if you want a short break, location, staff, facilities and the food is excellent, never had crispy coated poached eggs before! And they are dog friendly.

We paid for a superior crown room but were stuck for both nights next to the family room with screaming kids and inconsiderate parents. Not the hotels fault but they should consider this as we wanted a relaxing peaceful break which was only spoilt by the noise.

Its location

It has become too commercial and has lost a lot of its original charm. The menus are not varied enough and the loss of coffee and petit fours served in the lounge were missed. It would appear to be geared towards the business customer rather than the old family hotel it was. I know that it would not survive on the old ways but it is a shame.

the staff were excellent

the bar was not so good

The hotel was superbly located in the New Forest, and if you're looking for peace and quiet then you're looking at the right hotel. The staff are friendly, relaxed, and attentive, and the facilities are good.

Can be a tad tricky to find if you're not familiar with the area. I arrived at night and the signpost was difficult to see in the dark. Plus I was busy dodging the New Forest ponies which frankly all adds to the fun. It's a small criticism, and shouldn't be a problem for most people.

Friendly staff & easy going attitude.We enjoyed our break for personal reasons.

Disappointed with selection of evening meals & quality of meal poor. Nit picking with pricing (particularly the breakfast charges) this was not necessary the selection was god enough without two tier choices. Also my husband rang the hotel to arrange a bottle of champagne ( Moët) was delivered on the first evening when I was entertaining other family members as a get to gether.He had asked for a message of "have this one on me" to be delivered to the table as a surprise. This did not happen which disappointed him greatly although we guessed it was from him. The impact of his generosity was lost nevertheless.

it was so quiet and relaxing , there was a wedding on but there was no noise and the rooms were excellent , very clean and comfortable . The breakfast was very good and the service was excellent. Would definately recommend this hotel to anybody wanting a relaxing break .

No problems at all

We arrived on Thursday evening and were told that you had misread our booking and we only had one room not two as we had requested. The reception lady said she would have to offer us a different room which apparently was an upgrade (I could not see any difference between the two rooms). The lady then done the most bizarre thing and come into the room and removed what she called the extras (water, robes, slippers and teabags). I could'nt believe it, as it was you that messed up the booking in the first place, the least you could do was let us keep the (extras). Very strange idea of customer service and how to get guest to return don't you think???

I have stayed many times before over nearly twenty years and I return because I feel comfortable and relaxed as the hotel is not pretentious. I love to drive down the lane to the hotel knowing that I will be right in the middle of the forest - I feel cut off from the real world and sometimes that is exactly what we all need. I love the breakfast and the food in general and the staff are always friendly and smiley.

It would have been good to know beforehand that I did not have a shower I could stand up in as the water pressure is very low. I feel that rooms that do not have have, the now expected basic requirements e.g. a walk in shower should not be charged at the same rates of those that do.

Gemütliches, sehr hübsch gelegenes Hotel mitten im New Forest. Freundliches und hilfsbereites Personal. Guter Ausgangspunkt für Wanderungen. Sehr gute Küche. Wir haben uns rundum wohl und zufrieden gefühlt.

The location was very good.staff were very good and friendly.hotel was clean and tidy

The swimming pool was quite small but as we were the only people in there at the time, it was ok. The sauna was good and the changing facilities were clean. A bit small if the pool area gets busy.

We found the hotel to be incredibly overpriced for what we got. We booked what we thought was the best room, but although it was clean, it was very standard. To have a larger breakfast, there was a charge of £2.50 which is a rip off when you are paying as much as we did to stay there.

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