The Norfolk Lodge Hotel  

The staff were very nice .. always helpful especially Jody on reception and Angel always smiling and helpful. The food was excellent all of us enjoyed our stay. Thank you.

Nothing to dislike

Too much stair access and no lift which would be unhelpful for a less mobile person. If this could have been overcome it was apparently not raised in the booking process

Excellent location (handy for towncentre) and car parking. Staff and service very good.

Top floor room we had could do with a bit of soundproofing to prevent noise from adjacent rooms.

The hotel is all it says on the pack,close to everything,nice,comfortable,good food.but its real asset is its staff.real profesionals always trying to do their utmost for you during your stay and top of the list is fernando the manager.fernando always goes out of his way to make time for all the guests.dont get him started on his funny stories or jokes.

Lovely Hotel. Great for easy location to the town and walk to the sea front. The staff were very friendly and always there to help. And the breakfast was excellant, plenty of choice.

Comfortable hotel about 15 minutes walk from St helier centre. Good facilities. Nice breakfasts.

The hotel is situated in a place that all off the Jersey attractions can be visited. The staff are very helpful and plesent.

One moan no bed side table no where to put the alarm clock, ect.

We loved the fact that everyone was very happy to help and knew who we were. Nothing was a bother for them and my daughter was very happy to go down to the lounge area alone, which was a big deal for her as she is not very confident, but the staff were so welcoming that she felt relaxed enough to do this. My Mum has a walking stick but everyone helped her to feel that nothing was an issue.We sat in your outside area by the bar for early evening drinks and could of been anywhere. It was only a short stay but we had the most relaxing time. The dinner was excellent, your Restaurant manager was amazing and spoke to our children and grandchildren as if he knew them. My Mum was hoping to stay with you in the autumn but you are closed, but she will stay at one of your sister hotels as you were fabulous.

Friendly staff, warm welcome, good facilities.

Was very hot when I was there and the small single room I stayed in whilst adequate for what I paid was very warm. A fan would have been very welcome, air conditioning even better!!

Clean and tidy room, nice hotel for the family on holiday.

Not so good for the solo business traveller.

It was comfortable and clean and good value.

Breakfast was provided way too late for a Business traveller. Breakfast wasn't due to start until 8am. However when I got to restaurant at 8am there was a queue. The person in charge of the restaurant insisted on seeing everyone to their seat person by person which took 10 minutes. As I had a meeting in the centre of st. Hellier at 9am, 20 minutes walk away I had to leave my breakfast uncompleted.

Staff very friendly. Good quality and selection food provided for breakfast. Clean room.

Didn't get a very good night sleep due to 'lumpy' uncomfortable mattress on bed.