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South Quay,, Padstow, PL28 8BL, United Kingdom – Show map
Excellent location – rated 9.7/10! (score from 384 reviews)
Rated by guests after their stay at The Old Custom House.
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52 properties in Padstow
Including hotels, apartments, villas and more.
384 verified reviews
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The Old Custom House's staff speaks: English
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Food & Drink
WiFi is available in all areas and is free of charge.
No parking available.
Baggage Storage, Hair/Beauty Salon
Non-smoking Rooms, Heating
3:00 PM - 9:00 PM
8:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 1 year stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 384 reviews
Value for money
Show reviews from:
Offering free parking on Padstow’s busy harbor front, the 4-star Metropole offers fantastic views of the town and Camel Estuary.
Score from 475 reviews Very good
Situated 15 minutes’ walk from Padstow Harbour, Woodlands Country House looks over farmland and onto Trevone Bay and the sea.
Score from 207 reviews Wonderful
In attractive grounds, in an area of outstanding natural beauty, just 2 miles from the pretty fishing port of Padstow, this beautifully converted former rectory dates back to the 17th century.
Score from 97 reviews Excellent
With scenic views over the championship course and out to the Atlantic Ocean. Offering an outdoor pool and a restaurant, Trevose Golf and Country Club is located in Padstow.
Score from 7 reviews Very good
The view of Padstow Harbour was just perfect.
No parking at hotel but car park opposite was fine
Central with very comfortable rooms inn unbeatable location. Thus was out 3rd stay at the Custom House
He toilet didn't work but the staff were really great and got everything sorted in the end
Perfect place for a lovely getaway, staff were really friendly and attentive and the breakfast was lovely!
Nothing we didn't like!
Location was fantastic, room was just right, lovely views over the harbour, we have never slept in such a comfortable bed. Breakfast was superb, would definitely recommend this hotel to anyone wanting a relaxing break in Padstow. Make sure you get a harbour view. Can't fault anything. Staff were lovely and helpful. Had a meal in the bar one night and it was excellent, and very reasonably priced.
£200 per night for a low grade room that was looking tired
Location + breakfast was good
There was an Air lock in the water system which meant the shower kept cutting out... They where very apologetic though and it didn't ruin our stay for the one night... had it been longer then it would have been more of an issue.
The room was very spacious and beautifully decorated. The staff where very Friendly. but the best bit was the scenery a beautiful location.
Rabbit warren of stairs and our room (17) overlooked paint/utility area and bottle skip so very noisy
Room with view to generators wasn't worth the £120 price tag but as was only for one night it wasn't worth complaining about the room was very spacious and clean. Shower was excellent.
Location and breakfast plus the service was very good
confusing entrances (but old buildings can be like that)
view from bedroom, bar, bathroom
Allocated with honeymoon suite which was ok but had paperthin walls. We were woken both nights by young children jumping around on their beds next door after 11pm. We booked this break to have a rest after losing my Father so a couple of good nites sleep would have been nice but due to inconsiderate neighbours this was not possible. Room quite chilly and curtains torn and frayed in areas. Pleasent room but no way worth the £450 we paid for 2 nights. Breakfast acceptable but very very limited choice. Staff lovely in general but checking out the receptionist said how busy they were and how she couldnt understand why Padstow was so popular!!! Will visit Padstow again but will choose a hotel or pub with better value for money (and thicker walls).
Parking is expensive. This seems to be normal for Cornwall, but Padstow....WOW...it's eyewateringly expensive.
Lovely place to stay. Best location to be in Padstow. Great room ( room 15) nice bars and restraunts.
Everything!!, excellent stay, one of the nicest, if not the nicest hotels we have stayed in.
Stayed for 25th silver anniversary,so pleased we picked it,thank you
Only downside was having to pay £7 a day for parking as no parking at hotel due to location at harbour
Very clean comfortable room with sea view , friendly staff
No parking included. Parking near by but expensive extra cost. The wooden ceiling doesnt block any noise, especially if the above neighbour decides to start a marathon
Location. Nicely done rooms. Close to port and city centre. Nice breakfast. Nice to have a pub next doors.
Friendly staff, we were given a up grade when we arrived, as the suite wasn't in use, how lovely was that!Breakfast was delicious, and no extra cost for cooked.
loved everything about this hotel. will definitely be back again. xxxxx
Everything was great.
the room immaculately clean and very big. The facilities were excellent and breakfast was delicious.
The carpets were grubby. Paint work along skirting boards in the bathroom flaked and dirty. Shower didn't work properly. The toilet seat was broken. Dirty voile curtains. Paintwork around windows dirty, mouldy and peeling. Poor lighting in the rooms. had to pay £7 per day to park the car.
The Location of this property is excellent
tight to get your case up to rooms
Bit expensive but it is Padstow
Very relaxed and cosy hotel with lovely warm rooms.
if we had to be picky it would be the parking, that said it was only £7 for 24 hours in the public car park just opposite the hotel so not really a problem
helpful staff, upon arrival we were upgraded to a superior room so immediately impressed. Great location right on the harbour, lovely breakfast.
very good friendly
Location is stunning. Right on the harbour. We were upgraded to a harbour view Which was amazing. Staff were very friendly and the breakfast was enormous and very tasty.
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