The Old Mill  

Location good for visiting the local area

Poor value compare to rest of market. Described as luxury, absolutely not ! False advertising, many issues to which the owner has not acknowleged or responded to complaint email. Chapel apartment sparse, dirty, poorly equipped, barking dog. Overall, avoid at all costs. I welcome a response from the owners as we were so disappointed with the reality of what was offered compared to what was advertised. .

very handy location for Yarm, Middlesbrough and surrounds and near a pub serving food

sadly The Chapel was very far removed from it's description of 'luxury' apartment. It was basic, bland, grubby and bordering on inadequate.

It was spacious.

We booked a non smoking room, the room absolutely stank of stake cigarettes. It was advertised as 'luxury'. It was basic, the toilet seat was damaged, the bathroom tap was damaged and the decor is in desperate need of tidying up. We were only staying one night luckily.

Friendly staff nice surroundings

awful mattress, could feel all the springs. shower loose on wall toilet seat loose couldn't fill kettle in the sink-sink too small people using hot tub outside our room after midnight- so noisy!

Once I got the heating on the apartment had everything I needed. Comfortable bed

The TV was old and troublesome.

It was quite picturesque

At the time of booking we thought breakfast was included, which it wasn't, so it turned outto be very expensive for what it was. Breakfast was a shambles, very small portions, toast cold and they ran out of fruit juice - certainly not worth the extra £7.20 each!!! The room was quite dirty, someones false eyelashes stuck on the bed throw, poor quality bedding - just sheets, no toiletries provided, broken toliet seat, tv didn't work. Staff all appeared to be hungover at breakfast time. Confirmation email from hotel said that hot-tub didn't work which was a reason for booking in the first place. A long way outside of Yarm.

The chapel was lovely. I had booked a one bedroom apt foer my daughter and myself so really enjoyed the extra space

The dog next door barked incessently from 7am till late pm. I could not have stayed another night because of this. The lady at reception did say that they knew this was a problem and they were trying to sort it out with the owner. I think in this case I should have been told about the dog when I checked in and I could have opted to go to my original apartment. I do feel that I should have been reimbursed as it was not quite the relaxing break I had hoped for. The dog is the reason I have to say no to the question below but I did like the accommodation.

Very friendly staff, accessible and good value. Fresh coffee and toast, good marmalade. We didn't have the cooked breakfast but it looked very good.

About a dozen silly little things that if they fixed would make it excellent rather than fair / good. For example - no soap in the bathroom, only a bedside light on one side of the small double bed, no suit / trouser hangers in the wardrobe. If the owner tried staying in the rooms overnight they'd spot what needs doing.

There was very little to like in our case but the Old Mill itself looked more presenta ble than the Chapel apartment that we were booked to stay at.

The accommodation at the Chapel was filthy it had not been cleaned the beds were unmade and the kitchen filthy with a large bag of rubbish. The small sitting room was also very dirty. We were transferred to a bungalow on a housing estate 15 minutes away this too was not clean and the utensils were mismatched,cracked plates and not at all professionalwith an inventory . The problem appears to be that the owners let out these apartments long term when not used by holidaymakers. Because of the distance from the Old Mill we were unable to partake in breakfast or walk to the local pub in the lane for a meal. There was no apology from the owner and no discount. Obviously we will not stay there again. Very very disappointing.

Stayed in the apartments which on arrival was a two bedroom bungalow. It was clean warm and had all mod cons which was most welcome after a 4hr travel. Nice and peaceful area with all amenities around to do what you want local pub and tesco supermarket.

There is no internet available i would pay extra for this even on a pay per usage. Also there should be some instructions for the apartments there was some but this was for the bed and breakfast which did not relate to the apartment.These are not negative remarks because i loved the place just merly comments for improvement.

location

dirty. obviously someone was living in the flats as milk was in the fridge. sheets not changed, beard trimmings all over the bathroom. disgraceful!

Comfortable and relaxing place to stay, good food.

More soap and shampoo in the bathroom, poor mobile and 3g reception.

Freindly owners.

Room too hot Prices quoted when we made enquiries, included breakfast, yet they had no knowledge of this, so had to pay. You troll the internet and pull up hotels in yarm, it states that breakfast was included

Liked the little shalets thought they were very nice

Enjoyed the welcome drink breakfast cooked really well plenty offered. Staff very friendly.

The accommodation is run by a family, and they and their staff were all really helpful and friendly. Breakfast was good, and served in a nice 'farmhouse kitchen' styled room. Room was very quiet with very nice bathroom and had tea/coffee making facilities. The pub 'Fox and Covert' which is just a few minutes walk away does good food and has a nice atmosphere.

The beds were NOT very comfortable-sagging mattress and prominent buttons on the mattress.No mattress cover on one of the beds. Very thin and sagging pillows. Wifi access in room had very poor intermittent signal, although it was possible to go to the reception/lounge area to use the laptop. Quite far out from Yarm town centre-you really need a car here to enjoy the area.

On first impressions the old mill was very quaint. Local pub just down the road which was quite good. Breakfast was okay. Cooked in front of you and didnt have to wait long.

Cobwebs, everywhere, not just little ones, but great big ones that must have been there some time. The bathroom smelt of drains. On a rug in the room we found a childs hairband, which made me wonder if the room had been cleaned at all. We did advise the receptionist of these faults and was assured that these would be rectified whilst we were out but this didnt happen

only stayed 1 night so location ok for purpose could do with armchair in room

Fabulous accommodation, plenary of room. Close to yarm. Friendly staff on arrival. Definitely would stay again.

Staff věry friendly.Also the location was good.

Could feel springs through mattress,could do with a new one.

Friendly family staff.Good breakfast.Very efficient service

Web site said I could order a take away from hotel but this wasnt offeted so had to go out again for food.

Staff, hospitality and great value for your money.

Nothing, no dislikes at all.

Staff were excellent and the glass of wine to greet you on arrival was a very nice touch

Very warm, friendly and helpful staff. Very comfortable room. Perfect breakfast. Your home away from home.q

The English breakfast is cooked at the moment, but leaves you all the smell of cooking on.

Staff very friendly Room ideal (converted barn)

The springs in the mattress made it a very uncomfortable night No windows in the room