The Palace Hotel

The leisure facilities,the grounds,the relaxed atmosphere,peace and quiet although the hotel was probably only 50% occupied,the food was of a very high standard,cooked breakfast to order and an excellent choice for the evening meal

The bed in our room was too soft for our liking,thought the drinks were a little to pricey,although taken as a package overall it still represented good value for money

Dining experience was always very good with good menu and service. Ambiance was excellent and public rooms very welcoming and comfortable.

Celebration flowers had been ordered and paid for through the hotel and were to have been placed in the appropriate room. However they were ungraciously handed to us in a cardboard box over the counter when checking in. Took the edge off the surprise somewhat!

Service was fantastic, the meals were amazing .

Leaving

It was well over priced and felt that I had been ripped off. The standard room is small and looks like it hasn't been decorated since the 1970's. To spend over one hundred pounds on a room where the paint is peeling off the skirting, where there are cracked tiles in the bathroom with grout missing from the joints and one of the windows (single glazed) has a crack in, is daylight robbery in my opinion. I will never stay there again and would never recommend it.

Unable to get any food in the bar, only option was room service or full restaurant.

Friendly and helpful staff particularly in the Restaurant - my husband is disabled and his requirements were most helpfully recognised.

The only comment would be the paucity of disabled parking facilities available. There appeared to only one small one - since my husband's disability (he has a blue disabled permit) affects the bending of his leg and necessitates opening the card door quite widely, and the normal parking space can prove difficult for him.

It was a very nice,clean and pleasant hotel but due to the distance from the town centre and the comments made in next box we probably would not stay again. This is not a reflection on the hotel itself but on what our requirements were at the time.

Lack of food facilities other than the main restaurant or room service. It would have been nice to be able to get bar snacks/meals during the evening as an alternative to the restauruant

Good food, friendly staff. The 9 hole pitch & put golf was a nice bonus.

The food was the best quality of this hotel as the menu for dinner was imaginative and gourmet. The large rooms downstairs, inlcuding lounge and restaurant, were well decorated, with a beautiful view at the back onto the golf course. Very relaxing to look at and admire.

My room was rather tired in decor, the lighting was poor, the bed was hard, the kettle didn't work and the temperature was very cold - although they did bring a heater when I said how cold I was. Dirty windows added to the gloom! This was a single room so I assumed the double rooms were better as that is usually the case!

Excellent restaurant facilites and well balanced menue. All staff were helpful, courteous and easy-going

Quietly efificient staff,beautiful grounds, charming piano entertainment during dinner and pleasing decor of communal rooms.

My room was filthy, it had not been dusted for some time. I ordered a newspaper that did'nt arrive. I felt that because I had booked a single room, I was treated like a second class citizen. Overall a poor experience.

standard of room

quality of bathroom, nightly entertainment in area directly below our room