First room had long black hairs on bathroom floor - looked uncleaned. Air con not working - took 45 min for technician + reception to decide we needed to switch rooms (got upgraded to a Kingsize room and all was ok there).
Would have expected at least freeview at a 4* hotel.
Location 10 steps away from center and shopping, 10 min walk to castle. Good breakfast variety, beautiful interior design, 3 lifts, car park at rear of hotel (we got it for free).
Hotel own website claimed "best rates guaranteed" but booking.com was 50% cheaper. I would not have paid GBP 260 for a standard double room (for 2 nights). Don't expect a great view, but for comfortable sleeping just fine.