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1-3 Queens Garden, Westminster, London, W2 3BA, United Kingdom – Show map
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1570 verified reviews
They speak your language
The Park Grand London Paddington's staff speak: English
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Food & Drink
Wired internet is available in the hotel rooms and is free of charge.
No parking available.
24-hour front desk, Luggage storage, Laundry, Dry cleaning
Non-smoking rooms, Non-smoking throughout
14:00 - 00:00 hours
11:00 - 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
There is no capacity for extra beds in the room.
The maximum number of children's cots/cribs in a room is 1.
Pets are not allowed.
When booking more than 8 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1570 reviews
Value for money
Show reviews from:
Only 300 meters from Paddington Train Station, Best Western Shaftesbury provides direct access to Hyde Park, the upscale Mayfair and Oxford Street.
Score from 3169 reviews Good
Less than a 5-minute walk from London Paddington Station and Hyde Park, this boutique hotel offers elegant rooms with free internet and satellite TV.
Score from 1921 reviews Good
Just 3 minutes' walk from Bayswater and Queensway Tube Stations and a 5-minute walk from Hyde Park, this 4-star hotel offers a 24-hour front desk and free broadband internet.
Score from 2331 reviews Good
With free Wi-Fi and 4-star bedrooms, the stylish Blakemore Hotel also features leisure centre, a creative cocktail bar and restaurant open every day.
Score from 3928 reviews Very good
The staff were very friendly and looked after our bags while we strolled around waiting on the room to be ready Fir the check in time. The breakfast was varied and nutritious.
The room was pokey and really not up to what could be classed a deluxe room perhaps a reflection of the high class area at very central location but it really did disappoint us on arrival.
Room was upgraded to a junior suite Location was good, near to paddington and underground stations
Building work at the hotel that I wasn't aware of
Would have like to have been told that the hotel was undergoing refurbishment when booking
The room and hotel were quiet, the bed comfortable and the staff helpful.
Our room was extremely small, with very little storage space to unpack. The breakfast spread was good, but when there for 6 days, a little variety would have been nice.
Friendly staff good location clean room acceptable size very nice service good breakfast
Great location - close to Lancaster gate tube stop and paddington. Nice quiet neighborhood, clean property and very friendly staff with great breakfast and lounge options.
Pleasant and friendly staff, good location.
Basement room no windows, noisey due to sauna room being next door constant noise. No natural light.
The bed was comfortable
The bathrooms were so tiny for a 4 star hotel
Size of the room is small..
We had transfer rooms because it smelt like damp. When reported a cleaner came down to explain that it was because it was a basement room, an was goin to spray air fresher to hide the fact it smelt. Damp causes illness an to suggest that air fresher was ok an we cud stay in the room after a spray was a joke!
Great location near Paddington station. The rooms are comfortable but some are very small. It's worth going for a Club room because these are bigger. Beds are comfy and the bathrooms have a good selection of potions.
The showers just have angled floors and don't drain very well. I find it impossible to have a shower without flooding the bathrooms completely.
Overall overpriced. Quality of breakfast not worth the money. Need to sign before you are even alowed to enter the room for breakfast... Price of breakfast more or less acceptable if prepayed.... Most guests don't need treatment as if we are all untrusty low life guest people... furthermore, I can not remember that I ever had to prepay upon arrival for the remainder of the stay.. and afterwards have to pay for all the extras....
Staff friendly. Helpful.
Room on ground floor. Couldn't open windows as next to pavement so passers by could look in and also there was a generator/air con that made staying torture! Rooms are small and every panel has space saving areas. This actually gives the effect you're in some firm of space capsule rather than a clever designed room. The wet room was too small and water got everywhere. Where the carpet from the room met the wet room it was all furred up any tatty. Walking into the room also made the carpet wet. The bathroom mats became sodden.
Location The staff were helpful and friendly Quiet Clean, Stylish rooms
size of the room The wardrobe was ridiculously small. The shower having no divide from the toilet so water went everywhere.
We were placed in a room which was being renovated (new window) and our room was accessed without our permission. Also the room next to us was under renovation and we experienced slamming of doors continuously throughout the night. Unacceptable for your guests. When we pointed this out to your hotel manager we were told that this disturbance would cease and it didn't. Surely renovations or repairs to rooms should be done when there are no guests in nearby rooms. Again unacceptable. Not a relaxing stay by any means.
This hotel and the chain to which it belongs have this very strange policy of charging the whole stay on arrival! If you want to leave early than planned or add more services, an additional calculation/charge will be made. Quite a hassle! They offer twin rooms while they don't have such rooms I.E. with two separate beds.
Excellent for Hyde Park which was where we were going on the Sunday for a concert
Room somewhat smaller than I had expected
Staff very helpful, room nice but small. Breakfast good and reasonable price for London.
Difficult to hail a black cab due to quiet street
Staff was friendly and helpful where they could be.
Rooms are too small, no place to sit or proper place to hang clothes.
I liked the location being so close to paddington station. It's quiet at night so could sleep well. Staff were very helpful and friendly!
Rooms were rediculously small...not to mention the first room we were shown was below ground level to which I refused and got moved. Love the free wifi but frustrating being logged out everytime your phone is on standby so you can't receive messages etc without manually checking. Also the rooms need to be cleaned properly...there was a lot of dust on the walls etc.
Service is good！
The location is far from station.And the room is too too small.
Room could be cleaner; overpriced breakfast
Location, helpful staff
The room size is too small,and the washroom is even smaller. Poor wifi in the room,I had to go to lobby to connect wifi.
Every thing was perfect if you get the right room
Left is very slow,
Facilities regarding access to public transport (Paddington Station).
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