The Park Grand London Paddington

It's a csy hotel, nice but be aware not to receive a basement room! o

Room was comfortable if a little small

Noise from water system and electrical system at night

Quiet street. Conveniently located. Free wired internet. Attentive staff.

Rooms are very small, although comfortable since I was really only there in evening. Shower is just one side of bathroom, not a stall.

Good location close to Paddington and Hearthrow Express train, close to subway station, old but nicely renovated building.

Hotel is new and was not ready 100%, worst wost the very rude and unhelpful staff with absolutely no smile. Everything went wrong was my problem and took long time to fix.

The bathroom facilities were very good - underfloor heating, good powerful shower (although there was a hole in the roof of the bathroom)

Having booking a Double Delux, the room was barely large enough to fit the bed in. The mini bar was found on the floor in the doorway to the bathroom, unplugged and not working. Panels in the walls were lose and had light coming from them so we had to remove the key from the electrics to be able to sleep. There was also a large hole in the roof of the bathroom showing all the piping and electrics in the ceiling. For the price of the room (and the normal price of 329 pounds a night), I felt this was far far below standards and surprised the hotel had been awarded 4 stars. I addressed all of the above in an e-mail to the Shaftsbury customer services and they did not even send me a reply. Very disappointed.

The hotel is not ready to receive guests.Bar not yet open, restaurant not opened, no roomservice, no minibar....... More alarming is the lack of safety.

Friendly stuff

Not comfort at all

Location close to Heathrow express and paddington station.

Nobody could speak English properly.I still wait for feedback regarding the Shaftsbury loyalty program, not sure if my 2 nights stya was added.

Only the location and the lobby of this Hotel is acceptable - nothing else.

Almost everything was awful during my stay. Arrived during the night and couldn't check-in because of AC and hot water problems. Was sent to partner hotel. Only one night was booked in the alternative hotel although my planned stay was 2 nights. After calling the hotel 5 times the next morning a taxi was sent to pickup me up from alternative hotel - unfortunately the driver came 45 mins later and drove me to wrong hotel (how ridiculous). Still couldn't check-in, arrived at night againg - couldn't check-in again - this time due to computer problems. Finally got a room which was the same size like my warderobe at home - so tiny that I couldn't move. Complained several times at the staff - nothing changed. Definetely my first and last stay

Very pleasant stay. Rooms are beautiful, sleek and comfortable.

Free Internet connection

I never was, even in London, in so small room and I was alone in 2 person room.

Nothing much, except the concierge who was very helpful and professional and I like the heated floor in the bathroom.

Yes. What can I say? 5*? Righto! I arrived at 10.30pm to no record of my booking. Concierge had to make a long phone call to have rooms "unlocked" from computer system. Check-in took ages, then room key card didn't work for duration of visit (they advised me this often happens), so everytime I popped out for a smoke, I hade to explain the full story to whoever was on desk so that they could let me in. Tiny room; no space, unfinished fittings. Awful view. Breakfast £2 more than on booking.com. Catch not fitted on bedside cabinet door so door kept opening which in turn switched on a light! Workmen on site at all times. I have always happily used booking.com for overseas trips but will think carefully before using it again for uk trips. Good c

the attitude of the staff was excellent, very helpful

no ironing board or iron in room found wardrobes a bit cramped hate hangers that can't be removed!