The Park Grand London Paddington

The front staff was really nice and helpful. It can be a good choice but in the future :)

The hotel is still being renovated and rooms are unfinished, strong smell of fresh paint, construction work noises and there was not housekeeping service during our stay. Decoration quite poor- phone and microwave on the floor, furniture seem to be old

The styling of the lobby and rooms is ok.

The hotel was a 10 minute walk from the nearest tubestation, not so handy if you want to drop shoppingbags during the day. Also some of the hotel doorrooms just opened upon pressing them, our lock didn't work either. Luckily we checked before leaving and it was fixed. This is no 5 star hotel, but 3-4 at the most. Ok, but location is not very convenient and rooms are tiny. Beds are very firm, not very comfy.

This is a new hotel, the staff are keen and friendly. The room first allocated to us was unacceptably small, on request we were allowed to move to a very satisfactory room so thanks to the duty manager for that.

The hotel is new and in converted houses. The dimensions are more domestic than grand, so space is tight. As a consequence there are no rooms I am told, with a bath, so this is a shower only hotel

i saw it on the internet and made me curious. was a nice experience staying there.

the way to get on the hotel

spacous room, good friendly staff

Room was comfortable if a little small

Noise from water system and electrical system at night

Quiet street. Conveniently located. Free wired internet. Attentive staff.

Rooms are very small, although comfortable since I was really only there in evening. Shower is just one side of bathroom, not a stall.

Good location close to Paddington and Hearthrow Express train, close to subway station, old but nicely renovated building.

Hotel is new and was not ready 100%, worst wost the very rude and unhelpful staff with absolutely no smile. Everything went wrong was my problem and took long time to fix.

The bathroom facilities were very good - underfloor heating, good powerful shower (although there was a hole in the roof of the bathroom)

Having booking a Double Delux, the room was barely large enough to fit the bed in. The mini bar was found on the floor in the doorway to the bathroom, unplugged and not working. Panels in the walls were lose and had light coming from them so we had to remove the key from the electrics to be able to sleep. There was also a large hole in the roof of the bathroom showing all the piping and electrics in the ceiling. For the price of the room (and the normal price of 329 pounds a night), I felt this was far far below standards and surprised the hotel had been awarded 4 stars. I addressed all of the above in an e-mail to the Shaftsbury customer services and they did not even send me a reply. Very disappointed.

The hotel is not ready to receive guests.Bar not yet open, restaurant not opened, no roomservice, no minibar....... More alarming is the lack of safety.

Friendly stuff

Not comfort at all

Location close to Heathrow express and paddington station.

Nobody could speak English properly.I still wait for feedback regarding the Shaftsbury loyalty program, not sure if my 2 nights stya was added.

Only the location and the lobby of this Hotel is acceptable - nothing else.

Almost everything was awful during my stay. Arrived during the night and couldn't check-in because of AC and hot water problems. Was sent to partner hotel. Only one night was booked in the alternative hotel although my planned stay was 2 nights. After calling the hotel 5 times the next morning a taxi was sent to pickup me up from alternative hotel - unfortunately the driver came 45 mins later and drove me to wrong hotel (how ridiculous). Still couldn't check-in, arrived at night againg - couldn't check-in again - this time due to computer problems. Finally got a room which was the same size like my warderobe at home - so tiny that I couldn't move. Complained several times at the staff - nothing changed. Definetely my first and last stay