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64, Belgrave Road, Westminster, London, SW1V 2BP, United Kingdom – Show map
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The Park Hotel's staff speak: English
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WiFi is available in all areas and costs GBP 2 per hour.
No parking available.
24-hour front desk
Non-smoking rooms, Family rooms
14:00 - 00:00 hours
Until 10:30 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Based on 163 reviews
Value for money
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The Cromwell Crown Hotel is in close to the vibrant 'Theatreland', in London, with a 24-hour front desk and multilingual staff. Free Wi-Fi is available in public areas.
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Room was minute but you get what you pay for
kind staff, cleanliness, heating, silence : these are the priority.
there's no lift; few choices for breakfast but it's good.
No lift, we were at the top of the building, too many stairs. Would not stay here again.
Nice Staff Good localisation
Well, unfortunately I have to join the group of unsatisfied guests. Just after we registered and paid for the accommodation in The Park Hotel, the very kind receptionist informed us, that he had overbooking in his hotel, but he organized for us the place in his friends' hotel few streets further and asked us to go with him. When we arrived to the new hotel, It occurred that the conditions are extremely poor in comparison to what we reserved via Booking.com - filthy bathroom, dirty bedclothes, terrible smell from the bathroom (when we opened bathroom-doors it occurred that the smell was caused by the biggest mold stain that I've ever seen - the ceiling was whole slimy-green). Additionally the lock in doors was damaged so that we had to base the chair by the door to ensure that nobody enters our room at night. I do not really now what the conditions in The Park are - but I strongly discourage making reservations there - I can honestly say that organizational skills of hotel management team are on the very low level (Before arrival I called twice to ensure that my reservation is valid - why I was informed that everything is ok 2 days and than 5 hours before arrival?) Think twice before you reserve your room in The Park! As I can see, my opinion is similar to some of the old ones – they should work very hard to organize everything right and than begin collecting reservations…
1. TV 2. Décor/Curtains 3. Service from Staff was OK 4. Fixed issues when asked with the shower 5. Location
1. Bed Linen – covered in stains 2. Room – tiny size 3. Tea area and tea bags 4. Balcony area and door 5. Toilet – sink/toilet 6. 2 plugs in the whole room 7. 2 small towels 8. 1x bin in toilet only 9. No chair in room 10. Wooden/step into toilet area 11. Broken tiles in toilet 12. Bed throw stains 13. Shower – (1st day the on/off broke off, 2nd day it just would not turn off after getting it on) 14. Bed very small 15. Balcony Door – issues with closing 16. Balcony window at top broken and could not lock
The hotel was in a great location for walking tourist sights. There was also a lot of resturants and shops close by. The staff was very helpful as well.
The hotel was a bit noisy. You could hear other guests walking around all through the night.
Room: 3. 1. No hooks to hang anything in the bathroom. 2. No toilet roll holder. 3. No hanging wardrobe rail. 4. Power points for kettle, shaver, phone charger all from an extension lead fro the back of the TV. I had to put the kettle on the floor carpet not a very safe idea!! 5. Breakfast was from 8am. This was not early enough so I could not have it. 6. I had to ask for a teaspoon for my coffee etc as there was not one on the room. I did send in a report on my visit outlining the above, but to date I gave not received a reply.
V cheap compared to other options and good location
Pay up front and looked for cash
Great location outside the busy and expensive centre of westminster but close enough to travel via a 24 hr bus service from just outside or a 20-30 minute walk each day great price for facilities helpful friendly staff will be returning
Shower took ages to warm up and bed was next to a very cold wall at night it took me a while to warm up a bit and only a very small single glazed window with no view
Great location very clean room was nice and warm and modern
The staff are so rude!!!
We stayed at the park for 5 nights and have no complaints. The staff were very friendly. The room was newly decorated and clean. Tea and coffee facilities in the room as was a hairdryer. Iron available on request as was extra coffee. Nothing was too much trouble for the staff. Room was cleaned every day with fresh towels. Bathroom was clean and the was shower amazing! The room was warm and cosy with real heating. The location is perfect for Victoria or Pimlico tube on a quiet road. I have read some reviews on here about lacking an extra spoon but seriously who needs 2 spoons!? This is a nice hotel and we will be back and have reccomended it to our friends already. A big thnaks to the chap on reception at night who gave us a few beers as a night cap. You Sir are a gem.
We turned up to the hotel and were greeted to a broken door lock and carpets rolled up in the hallway. The gentleman was so unpleasant to us as if we were an inconvenience and not paying guests. We left our bag behind as he would not allow us to check in but we went back for in 20 minutes later as we did not feel it was safe. We then booked into the Radisson Blu Hotel which I can fully recommend! I can honestly say I've never had an experience like, just avoid and have a nice stay elsewhere.
Good location Good size rooms Good value for money compared to other hotels
It's very kind of the receptionist changed a bigger room for us. The room is clean and tidy. Good price and good location!
The receptionist needs more smiles. Lol
Location was ideal - only 5 minutes from Pimlico station, which connects to Victoria and Kings Cross. Price Staff on reception seemed friendly enough
Invest in a quiet closing door near reception, for those customers in lower rooms (e.g. room 5) Tell the cleaners not to throw out people's belongings - (i.e. bottles of water, their own brought toilet roll) And not move things around. (bin) Leaving keys at reception whenever you leave the building is not necessary in my view.
They reserved my money 4 days before the date (nothing about reserving money was written anywhere) and asked me to pay again when I was checking in. Had to wait over a week to get my money unreserved. Also the receptionist was not adequate.
We had concern because of the comments in the internet - We were so positively surprised! Everything was as clean as on the fotos, the staff very friendly - good place to stay
I just liked the fact that It was near to the station !
There is no phone in the room so in case of emergency you have to walk back to reception, no elevators,had to drag and lift my luggage lacks basic things like toiletries and Iron breakfast is pathetic only juice bread with Jam/Butter and cereal, unlike other hotels that serve complete continental breakfast with eggs variety of juices, cereals,fruits etc in the same price, waitresses were whacky they do not even greet you ! all in all its only good if you have no other choice..........
The bathroom wasn't so bad
If Park hotel made it clear there are no lifts before customers get there then the life of traveling far distances would be simpler! Not only myself but an elderly couple had to carry our luggage all the way to the 2nd and 3rd floor. They honestly struggled and kept saying they were told there's a lift! I woke around 3am scratching myself, I've got photos to show these sores I got from either my sensitivity to the bed sheets there or the uncleanliness but I am not impressed at all with the place.
Clean and newly refurbished. Well laid out room, good size. Warm and comfortable.
Noisy in the corridor outside the room. No shower gel or shampoo. No chair in the room.
location amazing !!!! price amazing !!!!!
They tried to cancel our booking a number of times as I think they could of got more money for the room being such a central location I had to argue on the phone for 30 mins for them to reluctantly still give me the room plus the breakfast only contained a cup of coffee and cornflakes
It was ok, until we got home. At home in Denmark we could see, that we have got a lot of bed bugs bite. 40 bites each.... So we think, that we also have Got bed bugs with us to Denmark. Find another hotel.
Bed bugs. Let Booking.com know about it. I hope, that you will inform Booking.com, if you have bed bugs too.
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