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Newest reviews for The Pines Hotel

  • Carole
      United Kingdom
    August 24, 2014

    Staff and food

    Hard bed and banging noises late at night. TV did not work on 2 visits in room 20 and 21.

    7.1

  • Graham
      United Kingdom
    August 15, 2014

    Food

    Nothing

    6.7

  • Steve
      United Kingdom
    August 14, 2014

    Pleasant atmosphere Comfortable room with good facilities

    On arrival told no food was available

    7.5

  • Anonymous
      United Kingdom
    August 12, 2014

    The bed was extremely comfortable and the bathroom was modern and stylish. The room was great.

    Slightly tired decoration in hallways, but nothing to worry about.

    8.8

  • Anonymous
      United Kingdom
    August 3, 2014

    The suite was nice, breakfast lovely and check out staff really nice

    No feather pillows, miserable staff on arrival, could not use the bar or restaurant as a wedding was on, instead shoved in a side room with all the atmosphere of a funeral parlour- staff at this stage were unfriendly and unhelpful,

    5

  • Carol
      Isle of Man
    July 26, 2014

    This was our fourth visit and we are planning our fifth. Love the hotel the staff the location and the food 10/10!

    10

  • Steve
      United Kingdom
    July 22, 2014

    We booked a suite as a treat to ourselves. Sold as 'room fitted with luxury power shower' this didn't work and then the shower of the bath had no cold water therefore too hot to use. When we complained in the morning receptionist offered £10 off - great thanks. Stay in the travel lodge up the road.

    see others

    5

  • Shirley
      United Kingdom
    July 14, 2014

    Very relaxing wonderful staff Breakfast lovely and hot

    Bed was a little small as to most hotels these days

    9.6

  • John
      United Kingdom
    July 10, 2014

    Location, friendliness of staff, gardens and well prepared food.

    10

  • Kay
      United Kingdom
    July 9, 2014

    Old battered room and bathroom cold water shower on arrival disappointed. I decided not to bother having a shower after my partner had a cold one. Made my evening out rather miserable as I felt grubby. Awful!

    5.4

  • Tina
      United Kingdom
    July 9, 2014

    Position and staff

    Noise from fans outside when windows open

    8.8

  • Ken
      United Kingdom
    July 8, 2014

    Efficeint, courteous and friendly staff, quality food, and an ambient atmosphere. The weather showed off the hotel at its best.

    Storage space in bedroom not large enough if we had stayed for 3 to 4 nights

    9.2

  • Pearl
      United Kingdom
    July 6, 2014

    ev erything from beginning to leaveing just a beautiful hotel staff very very nice to

    10

  • Gaynor
      United Kingdom
    July 1, 2014

    The manager took on board what we said, put up a sign to show other guests how to use the shower. Our room was a little dated with the decor but my cousins room was lovely. The manager gave us the room for free and was very apologetic.

    The shower was plumbed in back to front so we couldnt get it to work, then we had to turn the taps on the sink and the bath till the hot water came out of the shower, we didnt have enough time to run a bath and the staff were too late attending, it spoilt our night. Other members of the wedding party were also complaining about their showers too. We had a meal in the restaurant and £19.95 was added to our bill so we had to mention that too, we felt like we were always complaining but justifiably. On checking out the receptionist was only charging us for 1 round of drinks so we had to advise that the bill was more and the other receipt was found.

    5

  • Wilson
      United Kingdom
    June 30, 2014

    Staff, location, rooms

    Arrived late 21.30. Unable to get food. Had to go to local garage to get a sandwich

    7.5

  • Anonymous
      United Kingdom
    June 12, 2014

    lovely staff great food

    dated rooms no option for food past 8pm Sunday had dirty water in glass in room stained towels

    5.8

  • Carol
      Isle of Man
    June 4, 2014

    We stayed in a suite this time (3rd visit) and we absolutely loved it!!!!!

    10

  • Karen
      United Kingdom
    June 3, 2014

    The food was nice and the room was nice surrounding outside was beautifull

    Staff was rude, the price of drinks obscene. Lack of organisation. Entertainment rubbish. Breakfast is stated as buffet but isn't and is severed by some sort of Sargent major. Told what we could and could not have.

    6.3

  • David
      United Kingdom
    May 31, 2014

    The food in the restaurant was consistently excellent - great menu cooked to international standards. The staff were friendly and made us feel very welcome.

    The shower was very old and almost unusable and the room was generally far too hot with insufficient windows to be able to regulate the temperature. Some rooms had fans which is probably essential.

    7.5

  • Michael
      United Kingdom
    May 21, 2014

    Nice room, good service and good food

    10

  • Anonymous
      Isle of Man
    May 19, 2014

    Nice gardens, just a pity about the dog dirt in them.

    From the moment we arrived we were made to feel that we were a nuisance to the bar staff. We were overcharged £50 for the rooms. Dog dirt on the gardens where the photos of the wedding were being taken. Dated rooms, felt like I had stepped back in time to the 80s with the decor. Rang twice to speak to the manager and to this day still hasn't returned any calls. Certainly won't be staying here again.

    4.2

  • Steven
      United Kingdom
    May 18, 2014

    Really comfy bed, great breakfast.

    Tele in room a little dated!

    9.2

  • Anonymous
      United Kingdom
    March 14, 2014

    The entertainment venue is really good. Just stay at a PREMIER INN instead

    Dated hotel, Fawlty Towers, all that's missing is Manuel. Member of staff spilt a full pint of lager over me, then laughed, no management response, receptionist deals with complaints. 1970's decor, stay at home

    2.5

  • Isabel
      United Kingdom
    March 12, 2014

    Staff were friendly & helpful. I had actually booked a junior suite which was unavailable and I was upgraded at no extra cost without question or fuss.

    9.6

  • Peter
      United Kingdom
    March 11, 2014

    Restaurant

    Bathroom in room 16, shower hopeless and a leaky screen, generally tired state and not overly clean

    5.4

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