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Whitburn Road, Sunderland, SR6 8AA, United Kingdom – Show map
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18 properties in Sunderland
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176 verified reviews
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The Pullman's staff speak: English
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Food & Drink
Restaurant, Special diet menus (on request)
Laundry, Dry cleaning, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Heating, Non-smoking throughout
14:00 - 22:00 hours
07:00 - 11:00 hours
Cards accepted at this property
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Based on 177 reviews
Value for money
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With an enviable location by Roker beach, Best Western Tavistock Roker Hotel offers 57 bedrooms, a restaurant, free Wi-Fi and free parking.
Score from 321 reviews Very good
The Acorn Guest House in the heart of Sunderland is a family run, well established business.
Score from 101 reviews Superb
The Balmoral and Terrace Guest Houses are set on Roker seafront with beautiful views of Sunderland's coastline. They are a short walk from Sunderland town centre and have free parking.
Score from 111 reviews Fabulous
Within 5 minutes’ walk of Sunderland city centre, homemade, full English breakfasts are served at this Victorian guest accommodation.
Score from 138 reviews Superb
5 February 2015
fantastic friendly staff who couldn't do enought for us. Lovely location and excellent facilities
17 December 2014
wouldnt accept card payment - wanted cash! no central heating on - plug in heater only - very noisy at night Very noisy outside on Saturday night Breakfast was not available on second morning Asked manager to come to room so that we could pay him cash as he requested - he rung us back at 1.15am in the morning then left us a note on the door! Couldnot find anybody to pay the next morning when we left - so we left without paying!
Location of hotel is good
29 November 2014
I expected a stay on a train carriage as advertised on the website
25 November 2014
For the time if year the cost was quite high
Breakfast is served in the Orient Express carriages overlooking the sea. The room was spotlessly clean and the bed and pillows very comfortable
18 November 2014
No hot water in bath/shower and no one to raise it as reception and bar closed. Room was barely warm and no heating controls visible. When went to check out at 11 bar and reception closed again so just had to leave key in room.
17 November 2014
Really close to arcades restaurants etc
11 November 2014
Takes forever to get an answer if you phone. Heater didnt work but sheila a lovely friendly lady promptly brought a portable heater that warmed room, could do with a plug near mirror to dry hair and mebeys a hairdryer.
Lovely bathroom, comfy bed, good sized room, Plenty resteraunts nearby, sheila very helpful. Iron, and iron board provided. Would stay again :)
9 November 2014
The hotel rooms are not in the train carriages; our room was rather run down: the light in the bathroom didn't work, two nights the heating didn't work and one day we didn't even have hot water - unfortunately there was no one in reception either and we even didn't get any breakfast. In the evening we found the hotel manager who apologized and offered us a free drink in the bar.
Close to the seaside and an wonderful Indian restaurant; breakfast is served in the old train carriages; the bar (part of which is also in an old train carriage) is quite nice.
7 November 2014
When booking the holiday we thought we would have been sleeping in the actual Pullmans carriage, so we were somewhat disappointed. We arrived 2 hours earlier than the allowed time to book in and was told 3pm is the booking in time. We came back and booked in. We later found out there was only 2 couples staying there and our room hadn't been used for a few days. Why couldn't we have been offered to book in early, especially as they were not busy...... The whole idea of this venture business is excellent; however, the experience was not. We both felt it was similar to Fawlty Towers at times and many of the staff didn't know what was what and that was when staff turned up. The inside restaurant looks fab, a great idea, but the menu didn't match the ambience and feeling of the restaurant. This really has the potential for fine dinning. Having said that we both had steak which was cooked to perfection and was very succulent, I think it was everything around this food that just didn't work. The bar staff didn't know what wine they had and the choice was appalling, the barman had to drag the wine bottles out to tell us what was available. When we turned up for breakfast no one was there to greet us and I had to go into the kitchen to ask for assistance. When the female waitress turned up to serve us she was wearing a piny which was filthy, clearly had been busy else where cleaning or something. This was not the sight you'd want to see prior to breakfast. The waitress never did change her piny serving our breakfast....Fawlty Towers.
The location was nice and the Pullman has lovely sea views when having breakfast. The restaurant inside looks fab, a great concept. Our fixed electrical heater blow a fuse, but the manger/owner was quick to replace this with a portable heater.
5 November 2014
Could do with a little tlc the shower was broken and some lights.had no bulbs, feel attention to detail needed butbotherwise very pleasant.stsy
The location was good for a one night stay rooms were spacious and clean. Pleasant area for breakfast in the Pulmon coach we hich was substantial the lady apologised for the chef not appearing but cooked our breakfast.was very cheerful and friendly
5 November 2014
Clean room but fittings tired eg light bulbs missing , No maid service on our room following 1st nights stay, asked for coffee & milk to replace ones used was told they had none. Bar not much choice , the bottled beer we had warm.
Good location , convienent car park
2 November 2014
Not being familiar with British hot water boiler we had problems getting a hot shower the first night
Nice location near seashore, interesting restaurant, very comfortable beds, charming train setting, free parking
30 October 2014
Lack of a defined Reception area, one or two maintenance issues in the room, but nothing too serious
I Liked the Rooms, decent Décor, good Bathroom, Quiet Location
30 October 2014
There were light switches in my room which did not operate anything. There was no shower gel/soap in my shower.
The location was good. The room was a decent size. The staff were very friendly and helpful.
29 October 2014
Broken window in one bedroom Shower not heating up
Breakfast in train carriage
29 October 2014
Only one small dislike...No mirror in the actual room! One in the hallway and bathroom but awkward trying to dry your hair
Room 9 was lovely, clean, spacious, it was a family room and had a double bed and 3 single beds! Ensuite was lovely, clean and plenty of towels. I had breakfast in the railway carriage on the front with views of the sea, the lady who served the breakfasts was very friendly and welcoming, breakfast was a bit basic as they'd ran out of eggs but nicely cooked and real tea served in lovely quirky china. Would definitely stay again.
26 October 2014
nothing to complain about
the place was lovely
24 October 2014
Nothing much. No shower gel milk not stocked up for second night
The room was clean and tidy the bed was amazingly comfortable. Staff fantastic
23 October 2014
Bed was very lumpy . heater in the room did not work, not ideal at the end of October. Room was a little care worn . cracked tiles in the bathroom etc. However water was hot and the room was clean. Food in the bar was disappointing nachos where a cold lump. And the beef burger was more bun than burger.
Nice location right on the sea front.
22 October 2014
no bath shower gel - run out.
good sized room
22 October 2014
A list of faults was given to the owner
lovely bed slept well and nice decor
19 October 2014
few problems in room on day of checkout no staff to be found to complain to wouldnt go again
17 October 2014
Had to wait 45 minutes for breakfast and then left when it was served cold.....
16 October 2014
Our room was spacious and comfortable. The restaurant in the evening very quiet but the food was delicious and the staff friendly. The railway carriage was an added extra and afternoon tea a delight! An on going project that certainly made our day. Hope to return to see the place going from strength to strength.
8 October 2014
Many rooms are accessed direct from the car park which is not good in bad weather. On arrival there was no signed direction given to find the reception for booking in - I asked the bar staff when I found the way in. The whole place needs more refurbishment to bring it to a standard one would expect for the price.
The ongoing refurbishment was taking place politely with consideration of guest's needs. The Pullman Coaches tastefully converted to a restaurant were a pleasure to dine in; although some enthusiasts may be offended the characteristic luxury remained. Platform 5 bar area was superb with an authentic echo and pleasing atmosphere. During my stay I spoke to a staff member who politely answered my questions humorously.
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